Have not processed my refund after 5 months. I ordered some cycling shoes back in December 2018, but cancelled the order before being despatched. It is now May 2019 and despite several promises, I sti... See more
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See what reviewers are saying
I ordered the helmet - Kask Mojito Matt Black with Matt white detailing - on Bank Holiday Monday and it arrived on Wednesday in the U.K. Fantastic service , excellent price als,o for a helmet I coul... See more
OUTSTANDING prices, service, and delivery from Aycles. I ordered a Kask Mojito cycle helmet from them over the UK Bank Holiday weekend. It was dispatched on the Monday from France and was delivered t... See more
I was very impressed with the product, item price and availability. I might have had to wait an extra day for delivery compared to other mail order sites based closer to home but I have no problem... See more
simple et rapide
26 April 2018
Unprompted review
Rapide et conforme ...nickel
23 April 2018
Unprompted review
Site correct et service inpecable
19 March 2018
Unprompted review
excellent bravo
15 March 2018
Unprompted review
Never Again
Ordered a pair of folding tyre's from acycles website (purchase price £38.07)that's where things started to go wrong !.
An enourmous box arrived , why i thought , they had sent wire tyre's !
Said they couldn't supply correct items :-(
So i had to return at my own cost (£16.50) luckily having paid by Paypal they cover up to £15 , at least that's a plus but still acycle's could have offered due to mistake on their behalf !
No quibble money back they say ! , well that's utter tosh ! Had to get Paypal to mediate after several emails but no refund , then they have the cheek to offer only £34.08 !
Well you decide but Never again will i deal with these CLOWNS !
13 March 2018
Unprompted review
Service efficace attention dimensions…
Service efficace attention dimensions de l emballage un grand carton pour un pneu et surtout un maillon attache rapide ( risque de perte) mais ca n a pas été le cas.
Cdt
Y NICOLAS
6 March 2018
Unprompted review
Conforme à la description je recommande
20 February 2018
Unprompted review
I haven’t received yet what I bought
I haven’t received yet what I bought. The currier left it in a wrong adress. Luckily the person that received it, got my phone and called me. I have to pick it up
19 February 2018
Unprompted review
overall satisfied
My order arrived quickly and was accurate. This is one of the only places in France I can find the helmet brand I like for toddlers. Only disappointment was they didn't have the size I wanted in the style I wanted. But the second best option was a good one.
13 February 2018
Unprompted review
Nad communication, but the rest is very good
Tudo decorreu normalmente, mas a comunicação falhou. The communication failed, but the rest is good. In the next time I repeat.
30 January 2018
Unprompted review
Prompt delivery of requested item.
11 December 2017
Unprompted review
Shopping Nightmare
BEWARE OF THIS COMPANY!!!
I'm waiting now 2 month for my order and getting new excuses everytime i ask for it.
Ordered on October 14th, till today no delivery.
First they just played "dead man" or told me i'll get my order "when it's done", then their carrier should have had a computer crash or something, and now the delivery should have been travelled to the UK instead of Germany.
Extreme unprofessional, I never had such a terrific shopping experience in my life till now.
I'm now fighting to get at least my money back.
To give you a taste, this is the last answer about my order - since then (7 days ago) no communication from acycles:
Service Client FR | 7 Dec 2017 08:47
Hi,
Our carriers have your parcel in on of their depot now.
They will then communicate a new tacking number.
Kind regards,
Paul
Update:
Now (2 month after my order) they acknowledged my delivery has been lost in transit and offer a refund. I will update this review again if / when i receive my refund:
Service Client FR | 15 Dec 2017 09:19
Hi,
We just had an update from our carriers and our suppliers.
We sincerely and deeply apologize as we know it has just been a nightmare for you.
Our carriers lost your parcel, but we will be the first ones to be supplied with the home trainer in all Europe.
We are expecting the new dispatch next week.
If you wish t wait (again and we apologize), or prefer a refund, let us know.
Kind regards,
Paul
Update 2nd January:
I still do not have my money back - we are talking about nearly 500 EUR!
Update 5th January 2018:
I now finally have my money back, what a disastrous shopping experience - my order was on October 14th 2017
11 December 2017
Unprompted review
Super promo pendant le Black Friday!
6 December 2017
Unprompted review
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