The rental contract was provided only in French, with no English version available. This made it difficult for me to fully understand the terms and conditions before signing. I was informed t... See more
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Reception was efficient and the agent was welcoming, friendly and polite. Paperwork amd payment went well, no fuss. All clearly explained. Good parking location.
Easy to book on line and this was supported by excellent service when collecting the car. Location was easy to access and quick to collect.
ADA Gonesse made hiring a car care-free, convenient, and reassuring. The staff were well-organised, helpful and friendly. We needed a car that could comfortably transport six adults. ADA provided the... See more
Company details
Written by the company
Location de voiture, utilitaire et deux roues en ligne au meilleur prix. Avec Ada, retrouvez en quelques clics un véhicule proche de chez vous partout en France.
Contact info
France
- ada.fr
4.2
Great
19K reviews
Hasn’t replied to negative reviews
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Great experience.
5 September 2023
Car was good
Car was good, close to train station. Hours are pretty restrictive requiring us to catch a MUCH earlier train.
12 September 2023
What a great find!
Our experience with Alex and the Ada team was excellent. We didn't know about Ada until we'd been in Carcassonne for a couple of days as they are not based in the airport car rental building as the big names are. They went above and beyond to make sure we got a car promptly at short notice which made a massive difference to our holiday. Great price, great car, can't fault it. Thanks Alex and your team.
11 September 2023
Unprompted review
We have rented a vehicle with a broken…
We have rented a vehicle with a broken windshield. Besides, we had to waste our vacation time on cleaning it up as requested by ADA. I will never again rent a vehicle in such terms (to be expected to clean it after use).
9 September 2023
Reply from ADA
Hello Mr Maierean,
First of all, I would like to apologize on behalf of ADA for the inconvenience caused during your rental.
This bad experience is in no way an illustration of the policy of ADA France.
We inform you that we have escalated the point to the quality service and the agency so that they do what is necessary so that this does not happen again.
I hope that these details answer your questions and assure you of ADA’s desire to guarantee you a quality, reliable and efficient service.
We remain at your disposal and wish you a good day.
Excellent car
Excellent car, expected small fiat but got new Opel Corsa and it was pleasure driving it to a nearby mountain villages!
Employees friendly and helpful!
7 September 2023
Good car rental service. Would recommend.
Very kind and polite staff. Easy to collect and return the car. Would definitely use Ada again in the future.
30 August 2023
Renting a car from ADA in Carcassonne…
Renting a car from ADA in Carcassonne was super easy, we had a very good experience!
The car was new and very comfortable. The service was super friendly.
Absolutely recommend!
29 August 2023
Very efficient and easy service
Very efficient and easy service. Helpful and good vehicles. Thanks
2 September 2023
It was a good experience!
It was a good experience!Everything was great and professional.Thanks guys keep it on!
24 August 2023
Totally recommend them, they were excellent
They were really efficient and helpful. The location opposite the station is perfect too,and they were really understanding of our early train and checked our vehicle quickly.
26 August 2023
Service parfait
17 August 2023
Franchement nickel
23 August 2023
Awful experience.
Awful experience.
Was charged a 162 EUR 'cleaning fee' after returning our vehicle to ADA Carcassonne.
We were told it was due to 'vomit' in the vehicle (which there was not) and the fact we left some tissues and a drink bottle inside.
None of the photographs (taken by the employee) showed any serious damage at all- just some dust marks on the carpet, which is to be expected after a 2 week rental and easily vaccumed up.
162 EUR is an extortionate cleaning charge. We'll be pursuing the matter with ADA head office.
Avoid.
29 August 2023
Unprompted review
Reply from ADA
Hello Mr Lewis,
After having received a return of the service concerned, the following results are apparent:
The vehicle was returned dirty (waste left on the carpets and in the doors, used handkerchief, 4 stains emanating a foul smell) not allowing the rental of the vehicle that was initially reserved for your return.
The ADA agency in Carcassone had to find a last-minute solution so as not to penalize the next customer.
As a result, the agency had to call a cleaning company whose invoice you will find attached, which mobilized the vehicle for half a day which was also charged to you (in accordance with our general conditions of rental).
For this reason, we cannot respond favourably to your request for reimbursement corresponding to the costs of cleaning the vehicle.
We remain at your disposal for any further information.
The ADA team wishes you a pleasant day.
The car was full of scratches, but it drive was fine.
21 August 2023
Little help with lost property
I still haven't been successfully contacted about my lost luggage, left inside the rental office. Everything about the car rental was smooth, but getting help after the fact has proven extremely difficult and unsatisfactory.
12 August 2023
It was great
It was great, in less than 1 hour, they arranged a car, picked me up and filled the paperwork, and the cheapest price. The car was great, the service was great, super helpful and they dropped me at the airport after. Definitely using Ada car rental again
25 August 2023
Unprompted review
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