Adam Partridge Auctioneers & Valuers Reviews 

162
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I collect paperweights. I've bought them from all over the world (including, in the past from this auction house). A bit of bubble wrap and a box has always been more than enough to see them safely... See more

Rated 5 out of 5 stars

I have received a fantastic service from Adam Partridge auctioneers from beginning to end. Emmeline attended my property to value the items I wanted to sell and was very honest, informative, friend... See more

Rated 5 out of 5 stars

This was the second occasion I met Emmeline from the Liverpool Auction House at Wallasey Village Library for free valuations. I first met her last October at the same venue. Emmeline came to my hou... See more

Rated 5 out of 5 stars

We as a family are extremely happy with how we have been helped by Adam Partridge Auctioneers. Emmeline was so lovely and advised really well on our whole Star Wars room. We obviously could have sold... See more

Company details

  1. Auction house

Written by the company

Adam Partridge is one of the UK’s best known antiques and fine art personalities, regularly appearing as an expert & auctioneer on TV including Flog It!,...


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3.9

Great

TrustScore 4 out of 5

162 reviews

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1-star

No recent history of asking for reviews

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Replied to 80% of negative reviews

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3.9

All reviews

(162)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent "in house" shipping Service

Adam Partridge is a highly professional, highly reputable Auction House but what makes them extra special is their excellent in house postal/shipping service. The service I have received is swift, extremely well packed for fragile items and is good value for money. I would not hesitate to recommend.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently sold some items through Adam Partridge Auctioneers and received excellent service. From initial contact through to final sale and payment I was kept fully informed of progress. Would definitely recommend and use again.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

I would recommend this auction house

I would recommend this auction house. I was absolutely satisfied with the service I received. I was impressed with the professionalism of Oliver Scott - his knowledge and approach was first class. I found the charges fair and reasonable. Al in
all a good organisation to deal with.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Good Service 5 Star

I would like to thank Emma Pawsey for sorting thing out and posting my parcel in time for my exhibition.
I am really pleased with their service and will buy from them in the future. Thank you very much. Eileen

28 May 2024
Unprompted review
Adam Partridge Auctioneers & Valuers logo

Reply from Adam Partridge Auctioneers & Valuers

Dear Eileen,

Thank you for your feedback.

We want to assure you that we do answer our phones. However, following a three-day auction and a Bank Holiday weekend, our small administration office was inundated with calls from hundreds of buyers and vendors. This likely caused some difficulty in reaching us on the first day back.

We strive to make the auction process as streamlined as possible for our customers.
We apologise for any issues you may have experienced with the payment link in the first instance; however, we can confirm that your payment link was sent, and this is the method by which you paid for your postage.

Receiving your postage quote on our first day back to work following the auction demonstrates our commitment to efficiency, especially considering the number of quotes requested.

I have requested for your delivery to be expedited, as soon as your item is prepared for despatch, you will receive the tracking information directly from DHL.

We appreciate your understanding and patience and, in the meantime, would request that you review your feedback and consider removing your comments.

Rated 3 out of 5 stars

DO NOT USE. (Updated they listen and care)

DO NOT USE.
This lot, dealt with many staff here, don't care. Zero communication, lose items, damage items, don't have a clue about the value of your items, do not market them correctly on site or at auction.
On auction day, I had 4, they don't tell prospective buyers what the lots actually are, just the briefest of overview, don't care when trying to sell it and annoyingly don't listen to you and let your items go for a song.
I would highly recommend that no one ever use these amateurs.

UPDATED JULY 2024
I dealt with a very helpful team member here who listened to all my concerns and addressed each one and said he would help the mistakes they made make the team better. He was extremely helpful and understanding and wanted to make sure Adam Partridge came across as a company that does care and does have specialists that know their areas of expertise. I was pleasantly surprised at how much he cared, how much time he took to listen and then to address the issues I raised, a lot of other companies could do well to adopt this approach instead of hiding from negative feedback they addressed and dealt with the issue showing they do care.

Although we didn't agree on everything and I still stand by some of the points I have raised you can't complain about a company that acts on feedback.

Rating Updated from 1 to 3 stars
Thank you very much

28 February 2024
Unprompted review
Adam Partridge Auctioneers & Valuers logo

Reply from Adam Partridge Auctioneers & Valuers

Dear James,

Thank you for taking the time to update your review and for acknowledging the efforts we have made to address your concerns. We deeply regret that your initial experience with us was unsatisfactory, but we are heartened to hear that our team member was able to listen to your feedback and work with you to resolve the issues.

At Adam Partridge Auctioneers & Valuers, we strive to continually improve our services and provide the best possible experience for our clients. Your feedback is invaluable in helping us achieve this goal. We are committed to ensuring that every client feels heard and cared for, and we are pleased that our efforts to address your concerns have had a positive impact.

We appreciate your recognition of our commitment to improvement and customer care. Your updated rating and kind words serve as encouragement for us to keep refining our processes and training our team to better serve our clients.
Thank you once again for giving us the opportunity to make things right and for sharing your experience.

We look forward to the possibility of working with you again in the future and demonstrating the level of care and professionalism we aim to provide.

Rated 4 out of 5 stars

Talk by Steve Parkinson.

Talk by Steve Parkinson.
Many thanks to Steve who gave an interesting and informative talk to St Michael’s Ladies Group. Steve valued various items and advice on what to look out for. Very worthwhile talk and discussion.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

The staff was very helpful from the…

The staff was very helpful from the moment I contacted them via e-mail.
When I visited the premises, again I found the staff helpful, knowledgeable and the information given about the process of the transaction very accurate.
Also the fact that they kept me informed promptly about the day of the auction and the result and transfer of the funds to my account.

I would recommend Adam Partridge Auctioneers for good service.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

This is a First Rate Auction House

This is a first rate auction house - highly motivated. Incredibly efficient and a wonderful manner - the girls on reception are incredible and special thanks to Niall, Chris and Mike who gave treated me like a Lord- when in fact I am is a ‘pleb.’ Thank you. 6******.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Thankyou to Jason at the Cheshire…

Thankyou to Jason at the Cheshire Salesroom and all at Adam Partridge Auctioneers for an easy and professional service. I was really impressed with the easy service and great communication and thrilled with the price achieved for my item!

22 March 2024
Unprompted review
Rated 5 out of 5 stars

A really interesting auction house…

A really interesting auction house worth following for the best of reasons......always a really wide selection of different and interesting lots , sales are well catalogued, commission is less than most and estimates are reasonable. Its also notable for it efficient and courteous after sales service which on small items can include shipping at very reasonable cost

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Steven Parkinson

Steven Parkinson at the Preston office is so helpful and always goes the extra mile, offering a very friendly and professional service. He is a real pleasure to deal with and a credit to the company.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

A very happy seller

I have recently dealt with Steven Parkinson at Adam Partridge, he was most knowledgeable and a pleasure to deal with. My items did remarkably well at auction and Steven was the auctioneer. I am sure all those who had lots in that auction did well because he did such a good job. I will be looking for more items to sell!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Special thanks to Steven Parkinson

Special thanks to Steven Parkinson of the Garstang office for his support and kindness towards Garstang Memory Cafe. We have been collecting pre-decimal coins etc and realised an astounding £803 and no commission. Without Steven’s suggestion, help and guidance this would have not been possible. Thank you from all at the cafe.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Had interaction with Stephen Parkinson…

Had interaction with Stephen Parkinson from Garstang Branch of Adam Partridge Auctioneers before I took all the goods to his office.
All good.
Went through everything with us and categorised everything and I had a record of it.
Everything sold and due to get our money soon.
Excellent service and will be going back there soon with some other things.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Hassle free and personal service

Hassle free and personal service. Chris gave us clear concise information regarding the items we were considering selling. He showed genuine interest in some of the items and did not press us to auction anything that we were unsure of. We could monitor the live auction, which was a bit of fun.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from initial request…

Excellent service from initial request for in house P&P, much cheaper quote given compared to other local shipping agents. After the auction, had to adjust my requirement as was more successful in bidding than they had quoted but was given a revised quote that was still cheaper than others mentioned. Package was sent in a timely manner after invoices paid. On arrival which was handled by DHL in a speedy delivery time scale, found that the packing of the paintings was extremely professional with plenty of packing materials and there was no damage. Would certainly recommend the packing team for their good work and the auction house for any extra requests made of them prior to the sale.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Adam Partridge Auction House Shipping

I received my parcel containing a framed and glazed etching from Adam Partridge, Macclesfield (Cheshire) branch today. Buying artwork at auction nowadays can often be pricey, especially where shipping costs are concerned.

The whole process of buying, paying and shipping with Adam Partridge Auctions was very easy and straightforward with helpful staff.

The framed and glazed etching I bought was shipped using DHL and was beautifully and securely packed. Considering that it was about half the price of using one of the usual shipping agencies, this was excellent value for money. I’ll certainly consider buying from this auction house again. Thanks.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

A big thank you to Adam Partridge…

A big thank you to Adam Partridge Auctioneers.Our recent auction was handled expertly by Ridley at the London Showroom. Everything was dealt with very professionally with ease and charm from the beginning to end of the experience.Looking forward to the next time.

6 February 2024
Unprompted review

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