Adam Vacations Reviews 

858
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for providing exceptional assistance, professional guidance, and solving various ticket issues efficiently. Consumers deeply appreciate the personalized attention, friendly attitude, and clear explanations received during their booking interactions. However, some people mentioned that additional unexpected charges were requested shortly after completing their initial flight or travel reservations. Others expressed strong frustration regarding misleading online pricing, unexpected upgrade fees, and significant difficulties when attempting to resolve booking problems. Some reviewers also noted that communicating with customer support during these difficult situations felt unhelpful and stressful.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Booking process

Clients share ambiguous opinions on booking process, with some reviewers praising the seamless experience and... See more

Price

People report ambiguous experiences with price, as some customers praise the competitive rates and great... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the incredible patience,... See more

Service

Consumers find service to be a mixed experience, as reviewers shared contrasting opinions. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Akanksha Yadav helped me take care of the flight details. She explained the whole itinerary step by step with clarity. She has a pleasant voice and shows extreme curiosity with lots of respect. I... See more

Rated 5 out of 5 stars

I felt a great customer service. Mr Vaibhav was very professional and answered all my questions. He offered further assistance with phone numbers to contact them

Rated 5 out of 5 stars

I had a phenomenal experience with Nelson Kurt who called to confirm my flight. We learned I had booked a different flight on the same day from what I wanted to do because I am traveling with a friend... See more

Rated 5 out of 5 stars

Thank you, Angel, for your amazing help! You deserve a 5-star review for professionally handling my ticket issue. Keep it up!


Company details

  1. Travel agent

Written by the company

Adam Vacations is an Online Travel Agency & Airline Consolidator. Positioned itself as one of the leading companies, providing great offers, competitive airfares, exclusive discounts, and a seamless online booking experience to many of its customers.


Contact info

3.8

Great

TrustScore 4 out of 5

858 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(858)

266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BE AWARE

BE AWARE — this was my experience.

I booked an international flight for two people through this company after being redirected from Google Flights. After entering traveler/passport information and completing payment, I was immediately redirected to the homepage.

I received no confirmation page, no booking reference, no itinerary, and no confirmation email (including spam folder). I called the phone number listed on the website multiple times and was placed on hold before the call disconnected.

Because there was no confirmation, no booking details, and no response from customer service, I contacted my credit card company within minutes to dispute the pending charge and close my card as a precaution.

This was a very stressful experience, especially when booking international travel. I strongly encourage others to research reviews carefully and proceed cautiously.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

The website was easy to use and when I…

The website was easy to use and when I called for any questions I was immediately greeted by a real live person. Very friendly staff and they explained everything to me even when I asked ten times. After booking, they called me to confirm information and then called again when they issued the ticket less than two hours later. And I saved a ton of money. I'd use them again without hesitation.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

The customer service was terrible

The customer service was terrible. They canceled my flight and then wanted me to pay extra to keep the same flight. My customer service agent yelled at me, Alex Smith. Even the supervisor Jewell yelled at me and had an attitude the entire time. Feedback would be don't be a scam company and don't have an attitude with their customers.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Akanksha Yadav made my day

Akanksha Yadav made my day. My mum's plans are all set because of her. There was a fare difference but we were able to find a ground in between and she helped me to get the ticket without any hassle. She stayed till the point i got my etickets and waited for me to get checked in. I appreciate her for prompt support and kindness. Thank you so much : - Rakshit Patel ofc nai bhulenge

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Great follow up

Great follow up, very friendly and super helpful. I typically book travel direct with airlines but this was a way better experience and great prices. Thanks Alex Smith for your help.

25 May 2026
Unprompted review
Rated 1 out of 5 stars

Worst to ever book with

Worst to ever book with. They don’t send you a confirmation of your booking after paying. We called to get this fixed… thinking they would send one instead asked for 700 dollars or they can’t provide us with our tickets. What a joke they said the airlines increased the fares. What does that have to do with me i payed for my tickets that i saw for a specific price not my problem. We asked for a cancellation and they said 20 days. AND WE HEARD THEY DONT GIVE US THE MONEY AND KEEP POSTPONING. NEVER BOOK

25 May 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE PLACE TO BOOK

Similar to other reviews, they confirmed via email after the booking and called us back saying that we MUST upgrade to “basic cabin”. This is an absolute scam and should not be trusted. Their customer service is terrible and their service should be taken down. Untrustworthy and an absolute disgrace. Never making the mistake of ignoring the bad reviews.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently booked a trip to BDQ through…

I recently booked a trip to BDQ through Adam Vacations, and the experience was exceptional from start to finish.Every detail was handled perfectly. The flight connections were smooth, hotel accommodations exceeded expectations, and the local drivers were incredibly punctual and professional. What impressed me most was their customer service; when a local excursion time was changed by the operator, the agency notified us instantly and adjusted the scheduling without any hassle.Booking through them took away all the stress of planning. I highly recommend Adam Vacations to anyone looking for a well-organised, memorable holiday. I will definitely use their services again!

23 May 2026
Unprompted review

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