Adorebeauty Reviews 

I was eager to try them but was quite disappointed. All of the products were available, however the pricing weren't as good as at other stores I've been to. The delivery took longer than anticipatedox.I didn't think it lived up to the promise overall

I tried Adore Beauty because I had heard nice things about it. There were plenty of products and they all looked good. It was a little annoying that the delivery took longer than anticipated. I was eager for the samples as well, but I only received one small one, which was disappointing. while the website is user-friendly, it doesn't offer quite the value I was hoping for.

Thank you Tylor for an amazing experience. See you soon

Had such a great hamam experience! Elham was the best, had a great treatment :)

So bad. The system stopped working and said my customer number had issues. I contacted customer service over and over during the course of at least a month. I just got platitudes. Absolute rubbish. I will never be using them again.

I placed my order online on 12 June and received a shipping confirmation email the next day. After a week I followed up and it turned out that the delivery company had returned my order to the depot with the reason being "no access to the building". I was never advised of this. I live in a house so this is interesting since there is no access required to leave a package outside the front door. I dealt with someone over email on 19 June who apologised and said she had arranged for a replacement order to be delivered ASAP along with a gift. I have still not received a shipment email let alone my order or this apparent gift. I have sent follow up emails, messaged via the Bot, sent a message via Facebook and called the number and nobody gets back to me. When you call the number is goes straight to a message bank. I left a message and just got a call back now from someone called Kylie. It was conveniently muted on their side and she left a sugary sweet message for me to say "sorry you missed us, please call us back and we hope you hear from you soon". I called back and guess what - straight to their message bank again. I cannot get hold of anyone and I am out of pocket. How hard can it be?! Either refund my money or send me my order - by the very least, respond to your customers. Right now I am wondering if they have literally just stolen my money.

While Adore Beauty have a great range of high-quality products with good prices, their customer service lets them down. I was given 2 x vouchers totalling $150 and unfortunately, Adore Beauty only allow one voucher to be used per transaction. A $150 voucher amount was not available via TCN, hence why I have two vouchers instead of one. According to their FAQ you can request that these be combined which I did. I received a response from Madi that they would not do this and did not provide a good enough reason – essentially a “computer says no” response. Their excuse is that its against policy. I wanted to purchase perfume that costs c. $340 that exceeded the value of both cards and pay the difference. Now they are saying I have to make two purchases just to use the cards and therefore spend more money I don’t want to just to use the cards. I have since sent a response and two days later I have not heard back from Adore Beauty. Not impressed.

Please be aware that Adore Beauty are very inflexible with vouchers and beware if you are purchasing them via the website or related websites such as TCN that converts to store vouchers.

If you want to purchase a beauty voucher for anyone, please use another retailer as there are several that stock the same product, have more flexible payment terms, and won’t try and squeeze extra money out of you.

I had ordered a pendant 8 days ago. After placing the order neither did I get its tracking ID nor was my money refunded. No can I complain to anyone.and they are not even replying to my email. Please do not ever order from this app.

ordered 2 days ago, haven't received a conformation order, a tracking code, and i cant speak to anyone except a robot.. i have no clue when i will get my order or where it is.

Do not purchase from this website !!! They sell counterfeit products despite advertising they are an authorized seller ! I received my Skinceuticals Triple Lipid Cream 4 days ago , and the jar is completely different to my older products ordered directly from Skinceuitcals. After further investigation I discovered that the jar they sent me does not comply with regulations , missing its batch number on the bottom which is Skinceuitcal and Industry standards. It also made in France whereas all Skinceutical products are made in USA, and it also has another language on the label which is completely different to the genuine products which are in English only. To make matters worse the jar they sent me doesn’t even match the jar they advertise on their own website! I am in process of reporting them to Skinceuticals. I have images as proof , along with screen shots from Skinceuticals. This cream was over $200 - BEWARE! I have written to Adore Beauty several times , tried calling but their hotline is bogus as nobody ever answers and it goes straight to voicemail and refers you to their website.

I placed an order with Adore Beauty. The following day I received an email saying they encountered a slight technical issue, and it appears that the Gift With Purchase from my order is already sold out. They were happy to replace it with a different gift and would that be okay with me?
I could’ve cared less about the gift as it was the item I’d ordered that I really wanted so I responded that I was happy to proceed with my order—I didn’t need the replacement gift.
Next, I received another email saying: “Thanks for the quick response.
No worries! I have successfully removed the out-of-stock gift. Unfortunately, while I was processing your order the ClarinsMen Line Control Eye Balm from your order has also sold out.
As we don’t yet have a restock date from our supplier, I’d like to confirm how you’d like to proceed.”
What a waste of time. Delete app.

Update! A month after cancelling my order, I received an email saying that my order was on the way! I replied to customer service to find out what was going on in case I’d been charged for it. This is the response:

Thanks so much for reaching out, I'm really sorry for the confusion.

Due to a system error, some customers were mistakenly sent a shipping confirmation email for orders that had already been delivered or were previously cancelled.

Your order was part of this error, and I sincerely apologise for the mix-up.

Kind regards,
Jada
Customer Experience Team Leader

Adore beauty only allow one gift voucher to be used at a time. I was gifted two seperate $20 vouchers. But due to their rules I'm unable to use them together, which would mean I'd have to split the order in two, have two seperate deliveries sent to me and purchase more products that I don't actually want (to meet the minimum requirements for each delivery). Which makes no sense. It seems like a complete waste of resources and time on both sides. Poor customer experience.

Update when Adore beauty replied I still hadn’t been sent an email about the status of my return lodged. Now three weeks with no outcome.
Just make sure you know exactly what you buy is perfect

Amazing until you have a problem with the products.
If you know exactly what you want and know the colour etc amazing
If your need to exchange anything absolutely excruciating process beware

I purchased a Kerastase shampoo/conditioner bundle under the impression it was full size bottles based on the price point and pictures (didn’t think to read the tiny product info, have learnt my lesson now!) To my disappointment my order arrived and they were minis. I asked to return and refund and was told I’d need to pay for shipping, because apparently according to them I had “changed my mind”.. the lady I spoke to was so defensive and un-apologetic..really poor customer service. I won’t shop here again.

Not sure why there are so many negative reviews but I’ve always had a great experience! Items always delivered quickly and extra little goodies! Will keep buying from you guys

I have been using Adore Beauty for a few years now. Always found them great. I buy my hair and skin products with them. Items packaged well and arrive in a couple of days. Just did an order for $200 worth of hair products and paid $70 with offers and complimentary gift cards.

Absolutely fantastic company to deal with
Extremely fast shipping, Express
Great prices
And a lovely surprise gift x 3
T2 Wakey Wakey Tea
Tim Tam
And a Retinol CICA Repair Ampoule Sachet
Can't ask for more than that
Shame I can't attach a photo

I am absolutely furious with my experience at Adore Beauty. I placed a significant order worth over $1500, which included high-end makeup and perfume that was meant to be a special Christmas gift. When my order arrived, a huge chunk of it was missing—$1500 worth of products, to be exact. I immediately contacted customer service, hoping for a resolution, only to be met with complete indifference. They essentially brushed me off and told me I needed to get a police report. Are you kidding me? How is it my responsibility to jump through hoops for something that was clearly an error on their end?

To make matters worse, this isn’t the first time something like this has happened. The packaging was sloppy and clearly not done properly, which only added to the frustration. The way my complaint was handled was not just unprofessional but downright patronizing. I was made to feel like I was the one in the wrong for expecting my order to be complete and properly packaged.

Adore Beauty, you've lost me as a customer for good. It’s hard to trust a company that treats paying customers with such disdain, especially when the error was entirely on your part. I'm sure others will think twice before spending their hard-earned money here after reading this. I won’t be recommending you to anyone anytime soon, and I sincerely hope others avoid making the same mistake.

After data breaches I needed to change my email address for my account at Adore Beauty. The website doesn't give customers any way to change their email addresses and the only customer service is a chat bot where I was told that Adore Beauty doesn't enable email addresses to be changed so you have to create a new account and wait for the chat bot to transfer any points then delete the original.

This is called a "system limitation" by AB who said the email address "links all of our systems" so they "can't update it at the moment". Considering people often need to change email addresses especially after data breaches Adore Beauty has an extremely outdated and ridiculous system operating. Other companies enable customers to change personal details including email addresses of accounts so what's up with Adore Beauty in this regard?

Only accepts 1 gift card per order. I had 3 $20 gift cards and there was nothing they would do to allow me to use in them in 1 transaction, so I have to do 3 seperate purchases to use them, spending more money. No regard for customer experience.