beautyamora.com.au Reviews 

BAD customer service, won't respond to emails. Only respond back to when I create a ticket then when I respond with more information they won't get back to me!! Waited for over a month for my package not to arrive and still haven't gotten a refund. Terrible communications.

Warning do not use this company. I have waited for my product now for 2 months. Apparently it's been delivered but no evidence of delivery and no photos of delivery . I have asked countless times for them to resend but they never do.
Do not use them . There are plenty of other online reputable stores out there.

Got a coupon for 15 percent off, applied it and only got around 8 percent off. Emailed and the person that emailed me back ‘SILVIA TODD’ had an extremely poor attitude, and was blatantly ignoring her what I was telling her about the pop up mentioning nothing of the sort or anything mentions other things applying. I probably would have bought over 200$ worth of items but if it’s going towards this woman’s pay I’d rather go to yesstyle…

BUYERS BIG BEWARE!!
DO NIT USE THIS COMPANY!! I purchased products from this company and their website stated it would be delivered from their Australian warehouse. 2 days after I purchased, I was advised that they were shipped. The website stated 2-4 business days for delivery after shipping. I have now waited 3 weeks and still no delivery. Even though I have a austpost shipping number. It seems to have either been lost or never dispatched. I have also contacted austpost who said I have to speak to the sender. I have emailed Amora x4 and they originally told me it was not their problem and it was the courier. I said it was their responsibility to ensure delivery on time! I emailed again so many times following up but get the same message that they are looking into it. I even got an email from them saying congratulations you have received your products!! I have now lodged a complaint with PayPal. They seem to also be as useless as Amora! I now just get messages through PayPal and amora saying we are in contact with the courier and trying to resolve it with no updates or resolution!! Same messages but different platform!! I’ve now repurchased the items elsewhere and are out of pocket double the money!! So annoyed!!

Fast response and resolved my issue. No need to send back and forth email to chase up. This is customer service!! Thank you!

I have had nothing but a great experience with Beauty Amora. I’ve had two orders, both came in a week and were perfect. This is my new go to website for my skincare.

Quick response. Good communication and resolution.

⭐⭐☆☆☆ Disappointing delivery experience

Very disappointed with my experience so far. I placed an order several weeks ago, but it is still showing as “Packing” and hasn’t been dispatched.

I understand that delays can happen, but there has been very little communication, and waiting this long just for an order to be dispatched is frustrating.

I hope Beauty Amora can improve their processing times and communication with customers.

Extremely disappointing experience. I purchased a bunch of items including shampoo that was clearly advertised on their website as a Shiseido product. However, the product I received was labelled under a completely different brand. When I raised this with the company, I was told that the product had supposedly been “rebranded” — yet they are still advertising and selling it on their website under the Shiseido name. The quality of shampoo is disappointing. It does not effectively wash or clean at all.

This is extremely misleading and, at the very least, the website should accurately reflect the product, brand and quality that customers are actually receiving. When I requested a refund, the company refused to provide one.

What has been even more disappointing is the way my complaint has been handled. The lack of accountability, transparency and genuine customer care has been extremely frustrating.

I am very dissatisfied with both the product and the customer service. I would strongly advise other customers to save their money and stay away.

Did not receive my order, nobody care , mailed them and they said be patient , they won’t do anything

SCAMMERS!!!!! wouldn’t even give them a 1 star please please please do not buy from these guys.

I haven’t received my order for over 5 weeks now. when emailing them it’s the same “were escalating this concern” they have no ignored my multiple emails and one with a warning. I have reported them to NSW fair trading. Will take your money and not get your order. Those “influencers” you see getting orders are the only people who get them! please do not buy from these guys. you will NOT get your order. they then went on to tell me that investigation takes 8 weeks (lie). They have not ignored my emails for a rufund. DISPUTE immediately via your bank

I have ordered hair products on 18/7, and tracking number was given on 23/7, no movement since 28/7 saying that the parcel is in Melbourne facility by parcel freight logistic. I had emailed to them twice regarding the delivery update but it was a generic response in the lasted reply email saying “ We would like to inform you that your case is still being processed. Please rest assured that we will provide you with updates on the next steps shortly. You can expect further details from us within the next 3-10 business days.”.
Almost a month now, I don’t think this company will solve the issue as reading too many negative reviews. Therefore I have no alternative but to lodge the complaint and demand a refund through my payment method PAYPAL.
So disappointed and I won’t purchase anything from this company again.

Counterfeit Products
Bad service

Ordered from Beauty Amora expecting authentic Korean skincare and received what I strongly believe were counterfeit items. The batch codes and packaging details didn’t match up properly when I checked them, and the texture and performance were completely off from the real product.

Instead of the hydrating, soothing effect the genuine product is known for, this actually dried out my skin more with continued use. Really disappointing and honestly concerning to be sold something like this. Would not recommend buying from here — do your research on batch codes before trusting this seller.

Extremely disappointing experience. I would not recommend Beauty Amora based on my experience. Poor communication, no delivery, and an unnecessarily difficult refund process.

I placed an order with Beauty Amora on 22 June 2026 and still have not received it. The tracking has shown only “Shipment information received” since 30 June, with no further movement.

I contacted Beauty Amora and requested a refund, only to be told it could take 6–8 weeks just to review my request. Despite following up, I am still waiting.

This is completely unacceptable. I understand shipping delays happen, but expecting customers to wait months simply to have a refund request reviewed is unreasonable.

Ordered some products. Got an update about parcel being delivered. Didn't even seen a piece. Contacted them, filled a form. Website says delivereebon 15th july. Got nothing. Contacted since 20th july 2026. Its now 29th julyEverytime I contact them they say update you in 1 to 2 business days or 2 to 3. Zero update zero taking responsibility. Pushing me on investigation since then but no talks about re sending or refunding. Paid for insured shipping but what for? Not to get a parcel.

My experience with Beauty Amora has been absolutely terrible. I will never purchase from this company again.

I placed my order over a month ago and I still have not received it. I contacted the courier company directly, and they confirmed they have never received the physical parcel from Beauty Amora. This means my order was never even handed over for delivery.

What’s even more frustrating is their customer service. I have emailed Beauty Amora multiple times asking for an update, but they have ignored my emails and failed to provide any response. This is completely unacceptable and shows a lack of respect for customers.

I strongly advise everyone not to buy from Beauty Amora. If anything goes wrong with your order, don’t expect any help or communication from them. I will also be telling my friends and family to avoid purchasing from Beauty Amora because of this awful experience.

Very disappointed with my experience. My order took an extremely long time to arrive after I placed it. When it finally arrived, it had multiple problems.

I ordered MISSHA M Perfect Cover BB Cream in Shade #23, but they sent me Shade #21 instead. Even worse, I received 2 boxes of Kao Liese Creamy Bubble Color that were both expired (expiry date: 18 March 2025).

Receiving expired cosmetic products is unacceptable, especially products that are applied to the skin and hair. It also raises concerns about the quality control process.

I have contacted customer service and am waiting for my refund. I hope the company improves its quality checks and order accuracy to prevent other customers from experiencing the same issues.

I would never order from Beauty Amora again.
My order has been significantly delayed because one item is out of stock. I asked if they could simply ship the items they already had in stock and send the remaining item later when it became available. They refused and insisted on holding my entire order until every item was in stock.
As a result, I've been left waiting weeks with nothing to show for it, despite some of my order being ready to send. I had to keep chasing customer service for updates instead of being proactively informed, and every update was simply another promise to wait longer.
A partial shipment should have been offered from the beginning instead of forcing customers to wait for the entire order. While I was eventually offered a refund, it was only after I had already spent weeks waiting, which wasn't an acceptable solution at that point.
I wish I had read the reviews before placing my order, as my experience appears to be similar to many others. At the time of writing this review, I still have not received my order. Based on my experience, I won't be ordering from Beauty Amora again and cannot recommend them.

I had read many negative reviews but decided to give them a go. I places a large order and live in a regional area. I recieved updates when my package had shipped with tracking and recieved my package within 5 buisness days. 100% recommend and will use this site again.