Adorebeauty Reviews 

Adore beauty never sent me an email order confirmation so I reached out to the customer service and they told me they would email me an update- once I realised I wouldn’t hear from them I reached out again and they told me my order was declined? I never once received an email or anything telling me my order was not processing and I can see I’ve been charged for it. I asked for an explanation but was not given one and was told to email the customer service instead which I’ve done and haven’t heard back yet. I don’t know whether I will eventually receive the products or should just repurchase (although now I won’t receive the same promotions) and I also don’t know if I’ll receive my money back?
I’ve ordered with adore beauty dozens of times and this time is the worst by far. Absolutely no communication facilitated by them as I’ve had to reach out multiple times to hear anything about this.

ORDER #1203523406

Never receive the package, but tracking status delivered.
No response to customer service email.
No one answer service call +61436436276. Never have anyone answers
**********"”******
The replacement item has arrived a week ago. Haven't got chance to update the review.
Thanks for the communication from NZ service.

The express shipping statement is untrue. I understand that there are delays but I am literally receiving packages from the US and even aliexpress faster than adorebeauty. Tracking has barely moved at all and i'm afraid I will run out of my skincare products before the ones I ordered to replace them actually arrive. Also they had a promotion where if you spend a certain amount you get a giftcard code. I received an email stating my giftcard had been activated. I have just tried it and it says it's invalid. So I spent extra to get a giftcard that doesn't work. Super disappointed as I have been a customer for years and the quality of service has gone down hill. My order number is 1203505626

Update: I had someone from customer service contact me and they remedied the situation really well. Offered me a refund and also issued another gift card. I guess I misjudged them in that they do in fact care about their customers. Really appreciate how you guys have handled this. Thank you!

This is my second order from Adore beauty and I'm not disappointed. Order packing and shipping is so fast and comes with a courier service so straight to my home. Great to get the little discount codes etc. too off items that can be really expensive. Great website, will definitely buy from them again :)

I placed my order on the 17th September and it still says in transit. I’m hoping it arrives soon

Hi, my item was cleared by customs NZ on 28 September but still no delivery. Please can you look into my email

I made a order on the 28th of September and now it just says that it’s in transit to nz, I am wondering where it is??can you please let me know? Cause I really need it

Concerned my package may have been lost in transit. Tracking info says shipped on Sept 7 and since Sept 9 it says “international transit to destination country” with no further movement. I am aware the website mentioned delays but did not give any indication of how long delays may be. I have sent an email enquiring about my order but have not yet received anything back. While I do know I am not only person placing orders or experiencing issues - up to date tracking info or some sort of info detailing expected delay timeframes would be helpful.

Update: while I initially rated 1 star I was not expecting to have my issue remedied so quick. Customer service was quick with prompt with replies and refund within a couple of days of making contact. I’m not too sure where or what happened to my order as yet but a full refund was issued which is fine with me. All though my first time purchase with adore wasn’t the greatest, I’d most likely order in the future though as customer service is quick to resolve any issues.

Great experience. I received immediate confirmation of my order. It was dispatched without delay and I was notified of the tracking number. Within a couple of business days, I had my order in my hand. I have used this company before and experienced the same high commitment to customer service. Highly recommended !

Bought my product through this site and got exactly what I order and expected in 2 days.

I ordered over $300 of goods amosg 3weeks ago, received confirmation of order email. But since then, nothing.
I don’t have a dispatch notice, and nothing I ordered was out of stock at the time, or now on the website from what I can see. The email order doesn’t indicate I should have a delay.

I’ve ordered many times from AB before and it’s always been a good experience, and fast.
So I’m concerned by the out of character change in customer service.
I’ve sent two emails and a social media message. No replies yet.
Please contact me adore beauty, before you lose a customer.

Update: there has been no reply. To any comms or this review.
I have an order number but no indication of whether it will ever be dispatched.
I’m worried once I order elsewhere, this one will be dispatched and charged - leaving me out of pocket with double of what I need.
Adore beauty are ignoring me. This has been a really bad experience after years of good service.

i had such an amazing experience with Adore beauty! package came within a week, everything in tact and even left me a sweet treat 💜💜

definitely recommend too anyone wanting fast shopping & good products!

What a $hit experience with this company.

My online order was confirmed on the 7th of August and then I was provided no further updates regarding my order it is now the 30th of August. After chatting live to a team member i find out the order is pending.

Please cancel my order - NEVER dealing with you again.

Just ordered from here for the first time and all of my products were open; not closed back properly just open and some things leaked inside. perhaps it’s was a customs thing but i paid money for the product that was lost and i am uncomfortable to use products that have been opened not knowing if they were maliciously tampered with.

I heard about adore beauty and decided to treat myself and buy some skin care products I’ve been wanting for a long time. When buying my products adore beauty has promised express shipping to every customer but what a lie, I bought those products almost 2 weeks ago and they have been in transit for the whole 2 weeks!! Every time I go to see where my parcel is it says transit, I don’t understand why they say it’s express shipping when it really isn’t and I’m starting to wonder how long this is really going to take! Do better!

Edit - customer service reached out to me to send me a $50 voucher for the trouble I've experienced - this voucher doesn't work and comes up as "coupon code not valid". So frustrating.False promotion codes- I have been spammed in FB and IG and via email that I have $50 off to spend on an order over $150. I have tried so many times, spending the correct amount and not using excluded brands. It comes up with promotion expired- I wrote to customer service and they told me I'd used that code (?) Then another code appeared in my email, for the same deal- I tried to use it and then told me the promotion was inactive. I give up- I'll go to Sephora

My parcel was stolen a couple of hours after delivery to my door. Mich in customer service went above and beyond to help. A replacement was arranged pretty much immediately after I notified Adore Beauty.
I also asked for the replacement parcel to be sent to a different address (but I gave the wrong post code), after I realised my mistake Mich corrected this as well and never once did her customer service levels waned, even though I was at fault and caused more headaches to get the delivery rerouted the correct address. I received my delivery today and can't wait to try out all the products. I will deal with Adore Beauty again, just based on how quickly they respond to and help with customer issues.

My only "gripe" would be that PBT couriers are the courier company used for deliveries in NZ - I am not sure if this is something Adore Beauty has control over or not but PBT are absolutely horrible and I have never had a good experience when receiving a delivery from them. They were not helpful at all when I submitted proof of the stolen package or proof of how their driver outright lied on the POD. AB team, if you can change couriers, PLEASE DO SO. I promise I will then be a much more frequent customer! :)

I've ordered from Adore a few times and have never had any trouble with shipping or product quality. Since the pandemic they seem to be out of stock of a lot of items, which actually makes online shopping a bit of a waste of time.
My biggest gripe with Adore is their fake discount codes. I constantly get spammed with their offers, and yet when I got to check out, all the discounts disappear. They must be breaching the Fair Trading Act in New Zealand. After falling for it again, I have decided I won't be shopping with them again.

Amazing customer service. Parcel lost in the mail and the team replaced the item very quickly. Very impressive with the quick turnaround