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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and expertise, which significantly enhances their activity experiences. The booking process is frequently highlighted as easy, intuitive, and efficient, making it simple for people to find and secure their desired activities. Reviewers also appreciate the excellent service and the overall positive user experience, often noting the smooth organization from booking to the activity itself. Many people found the locations splendid and the activities themselves to be exciting and memorable. However, some customers also noted issues with booking, such as activities being unavailable after payment or reservations being made for days when the activity was closed. A few people reported a lack of professionalism and accountability when problems arose, with some experiencing difficulties in getting their money back or receiving conflicting information. Additionally, a small number of reviewers mentioned challenges with communication, particularly regarding language barriers with instructors or unclear meeting point descriptions.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent organization and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found the booking... See more

Location

Clients share positive opinions on location, frequently highlighting the beautiful and majestic scenery, such... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the smooth and seamless process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booked a last minute kayaking session on lake geneva. Was easy to find a session and book. Price was cheaper than paying local prices. When the time slot we had booked was unavailable they contacted m... See more

Rated 5 out of 5 stars

We used Manawa to book our kayak excusion in Tenerife. The location was splendid at the punta de teno where we started our journey. We saw los Gigantes which are spectacular. We could enjoy the snorke... See more

Rated 5 out of 5 stars

I had such a great time surfing with Manawa! The vibe was super friendly and relaxed, but also very professional. Booking was super easy and intuitive, and even when I had to make some changes it was... See more

Rated 5 out of 5 stars

Used Manawa to book my Raclette Rubber Boat Tour on Lake Brienz, Interlaken. The event was a magical experience with excellent food, wine and lovely scenery. Could not ask for more. The boat driver wa... See more


4.2

Great

TrustScore 4 out of 5

802 reviews

5-star
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1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Our 2 guides were amazing!!

Our 2 guides were amazing. They made the whole canyoning experience in Tamarin Falls a fantastic one! They completely put my partner at ease with everything. He only took part because it was my birthday experience! He even did the 6m jump off! Thank you so much. Thoroughly enjoyed xx

11 April 2024
Unprompted review
Rated 5 out of 5 stars

It was a very unique and amazing activity!

It was a very unique and amazing activity! Our guide, Harry, gave us a lot of usefull information and great tips on how to spot the northern lights. Which helped us spot the Northern lights even after this night. He was very professional and a kind person. The small group was perfect! Our driver, known as the Ice Road Queen did an amazing job driving through the snowy roads. The Northern lights were a little weak at first but at the end it danced in the air, it was beautifull and unbelievable.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Once in a lifetime experience, worth every penny and more!

We went to Tromso in early March 2024. We booked the Northern lights tour with Northern Horizon and had a really great experience. Max was our guide along with Marcin. Both were great company throughout the tour - Max's experience and knowledge and Marcin's amazing driving on the icy roads.
Unfortunately we had cloudy skies but Max put in all the effort to make sure we saw the lights. We drove for more than 3 hours to find a great spot with clear skies and man! The northern lights kept dancing above us the entire night. It was an experience of a lifetime! Highly recommend them!

2 March 2024
Unprompted review
Rated 5 out of 5 stars

A great thrill

A great thrill. Comfortable at every stage from booking, to getting kitted out and getting on board. Ok, the boat ride can be bouncy if the water is choppy. The guys are very friendly and caring, to ensure you have a good experience.

21 February 2024
Unprompted review
Rated 1 out of 5 stars

All trips have been canceled we booked…

All trips have been canceled we booked via Manawa.
We booked the first tour which was available on the website and booked our flight regarding the date of the trip. Next day we have been informed that the trip is booked out. We found another date which was within the dates we are traveling and booked that one instead. Also here, apparently booked out. With that i already lost 80 AUD as you pay before they are confirming the trip, they haven't refunded me on time and PayPal used another exchange rate.
After a long time to try to find another trip to do we found something and booked it.. Again over Manawa... Which has been canceled two days before the trip, the day we where suppose to fly.
We have not been offered any other options.
Extremely bad customer service.

Please book directly with the organizers in the countries.
We have been able to find the trip we wanted to do, last minute, much cheaper.

27 February 2024
Unprompted review
Manawa logo

Reply from Manawa

Hello, and thanks for sharing your feedback! I am very sorry to read about this situation, this is truly unfortunate that it happened this way.

In any case, I wanted to say that our business always sells activities for the same price. This is our core motto and value, thus, if you find any activity that can be bought cheaper than what is on our website, please, let us know and we will make sure this is fixed.

As for cancelations, I understand that this is disappointing. However, sometimes our instructors do cancel activities due to weather conditions or other unfortunate events to guarantee safety and high-quality services. In such cases, either an alternative is suggested or a full refund is issued. If this is not what your experience was, please, let us know, and we will make sure the full refund is issued right away. However, note that Manawa has no control over cancelations since it's the instructors' decision only.

A similar thing can be said about the booking confirmation. Our goal is to confirm and/or find an alternative within 48 hours of the request being received. Sometimes this is not possible as an instructor might not be available or make changes in their availabilities. However, as we have numerous similar activities in the same area, we are most of the time successful in finding the best suitable option for a customer. We are very sorry that this was not your experience with us.

Please, do not hesitate to reach out to us via phone or email regarding the points you shared. We will be looking to fix the points raised!

Rated 5 out of 5 stars

Amazing activities!

I did two activities with this company in Abisko National Park. The place is very interesting and full of history, one of the most beautiful places I've ever been! And the instructors were amazing in both activities! :)

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Husky Ride - Everything we had hoped for and more

This experience was amazing from start to finish. Well organised, friendly and helpful staff. The location itself was beautiful, the husky sledge ride was out of this world. The opportunity to meet and spend time with huskies was lovely. Food and drinks were plentiful and the chocolate cake was delicious. An absolute must do if you get the opportunity to go to beautiful Trosmo.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Invigorating, exciting and jaw dropping

My friend and I had the best time climbing the Via Ferrata! It was exciting, invigorating and challenging at times but we love a challenge. The activity went on for a few hours so a good workout was enjoyed and also very good value for your money. Not to mention the views were breathtaking! Our instructor Raquel was the best. She was so patient and relaxed and was very motivating while also being so friendly and easy to talk to. She also provided us with so much history on the local area and the Via Ferrata. Our adrenaline was high but we also had a good laugh! 🥰 Best feeling ever! Ive spent the last 2 months travelling around Spain but this was definitely my No.1 highlight! I would definitely recommend any sporty, adrenaline junkie to go ahead and book! You will LOVE IT.

22 January 2024
Unprompted review
Rated 3 out of 5 stars

A bit disappointed

We were looking forward to this evening ride with the dogs. The bus drive from Tromso was very long (almost 2 hours). Then another drive to the dogs. The dogs were all friendly. There was that one dog, a puppy with 8 months, who already had to go that 10 km ride with the others. It was their 3rd ride that day and after half of the ride, they seemed very tired. It was 2 of us on one sleigh with only 4 dogs. I heard from other people that they went with 4-5 dogs and just one person. This one company seems to be only out for the money, that's my impression.

15 January 2024
Unprompted review
Manawa logo

Reply from Manawa

Hello!

Thanks for your feedback. Note that we have different instructors and different types of sleds, distances, etc. I am very sorry about your experience and we would be glad to hear more about it so that we could exchange feedback with the instructor too. Please, don't hesitate to contact our support team who would be happy to help with this topic.

Rated 5 out of 5 stars

Everything was well organised

Everything was well organised, well communicated and punctual. Staff were friendly, helpful and knowledgeable, making this a fantastic trip to remember.
There was plenty time…no rush and the reindeer ride was so peaceful as we glided through the beautiful , snow covered trees. It was a thrill to actually be amongst the reindeer to feed them. This was a highlight of our trip.

26 December 2023
Unprompted review
Rated 5 out of 5 stars

Highly professional

Very easy to order and cancel tours. Its website is easy to navigate. Prompt responses and refunds without fuss. Highly efficient.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

Manawa was an excellent activity booking experience. I trusted the process the entire time, I received great communications from the company, and was connected with a fantastic tour company.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

First paragliding experience, at Signal Hill in Cape Town.

This was our first paragliding experience and it was great. Very professional setup from the initial online booking process through to the flight itself, with good communication throughout (including weather assessment in the lead up to the flight). Our pilot Jacques was very experienced, gave us confidence from the start and was a pleasure to be with.

20 October 2023
Unprompted review

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