Advance Performance Reviews 

306
•
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Nothing on their door or on their website to say they have gone bust! 2 wasted journeys! I’ve been a customer since day 1 in their original store! They could have at least told those on their database... See more

Rated 5 out of 5 stars

Ordered 2 pairs Brooks Levitate by accident & was phoned before despatch asking if order was correct. Explained & they were happy to refund me no problems but decided to keep with being such a good pr... See more

Company replied

Rated 5 out of 5 stars

Went with other half to spend his Christmas present, I wasn’t expecting to buy anything however the range of trainers swayed me otherwise. The staff were friendly, welcoming and knowledgeable. No pres... See more

Company replied

Rated 5 out of 5 stars

After suffering with shin splints I was recommended by a friend to try the Peterborough store to help out with a new trainer purchase. First time going here, was looked after by a professional runner... See more

Company replied

Company details

  1. Running Shop
  2. also in
  3. Activewear shop
  4. Sportswear Shop

Written by the company

Specialist running stores in Peterborough & Cambridge. Clothing, accessories, advice, running shoe fitting, gait analysis, shoes that are right for you whatever your ability.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

306 reviews

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No recent history of asking for reviews

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4.5

All reviews

(306)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and price

I had a gait analysis by Jason, he was extremely helpful and friendly. Advised me on the best shoes and matched the price. I will definitely be using this store again.

31 December 2022
Unprompted review
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Reply from Advance Performance

Sarah, we're so glad you had a good gait analysis experience and look forward to welcoming you back

Rated 5 out of 5 stars

Helpful gait analysis

I just had a gait analysis session and the staff was very friendly and quick to help. Ended up buying two pairs of shoes to last me a while and got a discount as well. Thank you, will definitely return and recommend.

29 December 2022
Unprompted review
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Reply from Advance Performance

Thanks for taking the time to leave a review and your recommendation.

Rated 5 out of 5 stars

Helpful staff

Really helpful staff made the experience easy and fun, made sure we knew everything we needed to know about the products we bought.

28 December 2022
Unprompted review
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Reply from Advance Performance

Thank you

Rated 5 out of 5 stars

After suffering with shin splints I was…

After suffering with shin splints I was recommended by a friend to try the Peterborough store to help out with a new trainer purchase. First time going here, was looked after by a professional runner Jason, after a quick jog on the treadmill he checked my gait and suggested trainers which were a good option, I tried lots on and came away with a new pair, there was no pressure to buy and different price ranges which are matched daily. I cannot recommend Jason and this store enough. Will definitely use again for service and choice. Thankyou.

28 December 2022
Unprompted review
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Reply from Advance Performance

Sarah, many thanks for the review and so pleased we could help. Please do get in touch if you need any advice.

Rated 5 out of 5 stars

Had to return trainers

I bought a pair of trainers and it turned out they were the wrong size. They did not have the correct size and style available so I very easily returned the item and got a full refund almost immediately. That as well as the good communication makes this a great company for me.

13 December 2022
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Reply from Advance Performance

Thank you for the ***** review

Rated 2 out of 5 stars

Parcel has been with DHL for over 10…

Parcel has been with DHL for over 10 days and they haven’t responded to my request for an update over 3 days ago.

18 December 2022
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Reply from Advance Performance

Hi Ben, that's not good news, did you get this resolved?

Rated 5 out of 5 stars

I’ve been using AP for my running…

I’ve been using AP for my running equipment for over ten years and have been very happy with the service. Their recent price match promise has ensured I got a really good deal on my trainers. Jason’s knowledge, customer service and his attention to detail has been the best yet! and will ensure I keep going back. Many thanks

17 December 2022
Unprompted review
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Reply from Advance Performance

Alan, many thanks for taking the time to review and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service today

Great service today. Dylan was very helpful with my gait analysis and helping to choose the right shoes for me. Also great to chat about the local running groups with a fellow local runner.

17 December 2022
Unprompted review
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Reply from Advance Performance

Thank you for the review Rebecca

Rated 4 out of 5 stars

Once they realised there was a problem…

Once they realised there was a problem I got a very nice phone call and trainers delivered in 2 days. I don’t think the initial problem was their fault more to do with the delivery company, but they were slow to respond and it felt like I was being ignored

27 November 2022
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Reply from Advance Performance

Caroline, apologies for the slow response, hoping that all is well now.

Rated 3 out of 5 stars

Late delivery and shoes with no tags

I ordered for next day delivery as I needed for an event but trainers were not despatched in time.I was refunded the extra postage I paid for next day. When shoes arrived the tags had been taken off which would suggest I recieved some returned shoes.

28 November 2022
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Reply from Advance Performance

Darren, this wouldn't usually be the case, but we do sometimes need to remove tags. We hope you're happy with the shoes, please get in touch if not.

Rated 5 out of 5 stars

Great advice, lovely atmosphere

Very helpful and entertaining gait analysis. My daughter is very pleased with her new running shoes.

3 December 2022
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Reply from Advance Performance

Thanks for taking the time to leave a positive review

Rated 5 out of 5 stars

Brilliant service

Very fast delivery..ordered in the afternoon and by the next morning my trainers had arrived and at a very good price too!!

25 November 2022
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Reply from Advance Performance

Thank you and enjoy your running

Rated 1 out of 5 stars

Terrible communication from the…

Terrible communication from the company. I had to constantly contact to chase delivery when they should have been more proactive. The delivery information advised by them was incorrect & resulted in the shoes arriving too late for my race. I have given them 1 Star as you are unable to give a no star review

2 December 2022
Unprompted review
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Reply from Advance Performance

We're so sorry to hear this. We do try to keep our customers informed of order progress

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