Aegis Auto Transport Reviews 

114
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praised the staff's helpfulness and professionalism, noting their responsiveness and clear communication. Many highlighted the smooth and well-organized service, with timely deliveries and vehicles arriving in perfect condition. Reviewers appreciated the reliable execution and positive support received. However, some customers noted significant pricing issues, reporting final costs were often much higher than initial quotes, sometimes tripling. People also experienced delays in pickup dates and delivery, with vehicles arriving late or not as scheduled. A few reviewers also mentioned rude customer service and poor communication regarding these changes.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their professionalism and... See more

Service

Consumers find service to be positive, with many highly recommending the company for its outstanding service... See more

Price

Users describe negative interactions with price, frequently reporting that initial quotes are significantly... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the timely and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's commitment to quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike was extremely helpful through the shipping process. He worked with the carriers to get my vehicle back home to me. Yes there were some hiccups but he did not tire of his efforts. I would highly r... See more

Rated 5 out of 5 stars

Alex Smith, great person to work with. Always a good experience when transporting for him. They always give the correct information when picking up vehicle and if any issues they always pick up Phone... See more

Rated 5 out of 5 stars

We had the pleasure to work with Alex Smith he is very professional and responsive keeping great communication between both parties carrier and client. R Team Auto Transport LLC MC # 1560555


Company details

  1. Delivery Company

Written by the company

Your #1 Car Transport Company in USA!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

114 reviews

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No recent history of asking for reviews

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4.3

All reviews

(114)

105 reviews in the last 12 months

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Rated 1 out of 5 stars

Aegis Auto Transport

This company (Aegis Auto Transport) gave us a quote for picking up two (2) vehicles for $280. The total distance was 300 miles. We thought it was cheaper than other local companies and ended up signing the quote. On the date of pick up, they were not able to find a driver. We were wanting for the cars to be picked up at 8:30 am and then no one showed up. When I called, they said that another driver would pick up the vehicles at 3:00 pm. We had an appointment with the port of Oakland to drop off these vehicles on this day. So if the pick up was at 3:00 pm, we would not be able to drop off at the time scheduled for the port. Apart from that, the driver was now demanding $680 more than the original quote. When I called, they made sure to refer to the initial quote and said that pricing was subject to change based on the driver and that the timing was not guaranteed. I had also reminded them multiple times about the pick up and drop off. So they had no excuse for not scheduling a driver. They were not willing to return the $100 deposit. They also wanted to charge me a cancellation fees. After a bit of frustrating negotiation, the dispatcher said that he won't charge the cancellation and will use the deposit as a cancellation charge.

Please be mindful that when securing a quote, timing is NOT guaranteed. Also, pricing is SUBJECT TO CHANGE based on the driver they find you. I would just hire local drivers who are honest and may charge you more upfront, but are reliable.

29 July 2025
Unprompted review
Aegis Auto Transport logo

Reply from Aegis Auto Transport

Dear Kevin,

We apologize for the inconvenience and frustration you experienced with our service. We understand that unexpected price changes can be frustrating, and we regret any miscommunication regarding the final cost of your shipment.

We take your feedback seriously and would like to address your concerns. Please contact us at info@aegisautotransport.com with more details about your experience so we can investigate and resolve this issue promptly.

Thank you for bringing this to our attention.

Best Regards,

Mark Wilson
Asst. Manager Operations
Aegis Auto Transport

Rated 1 out of 5 stars

Got a quote and booked it based on…

Got a quote and booked it based on reviews but total bait & switch (price) and worst customer service. Had to message them and Called them multiple times they failed to pick up vehicle on day of shipment and I had to leave. Once they found a driver they upcharged me and said they weren’t going to make a cent on it but they still charged me even though they failed to meet their end. Car got shipped and I wasn’t there and got delivered before I got there. Luckily no damages were done.

17 July 2025
Unprompted review
Aegis Auto Transport logo

Reply from Aegis Auto Transport

Dear Jay,

We apologize for the inconvenience and frustration you experienced with our service. We understand that unexpected price changes can be frustrating, and we regret any miscommunication regarding the final cost of your shipment.

We take your feedback seriously and would like to address your concerns. Please contact us at info@aegisautotransport.com with more details about your experience so we can investigate and resolve this issue promptly.

Thank you for bringing this to our attention.

Best Regards,

Mark Wilson
Asst. Manager Operations
Aegis Auto Transport

Rated 5 out of 5 stars

Atlas from Aegis Auto Transport…

Atlas from Aegis Auto Transport exceeded all expectations with his stellar service! From the seamless booking process to the timely and secure delivery of my vehicle, every step was handled with professionalism and care. His team was incredibly responsive, providing updates throughout the journey and ensuring peace of mind. The pricing was competitive, and the quality of service was unmatched. If you're looking for a reliable and trustworthy auto transportation company, Aegis is the way to go! Highly recommend!! Please speak to Atlas

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Best Price Quoted…

Atlas gave me the best quote out of over 6 other companies when inquiring about transporting my vehicle from Florida to Virginia. He also took the time to explain the process to me. I really appreciated this connection.

13 June 2025
Unprompted review
Rated 1 out of 5 stars

My experience with Aegis Auto Transport…

My experience with Aegis Auto Transport wasn’t the best. The delivery took longer than proand I had trouble reaching customer service for updates. While the car arrived safely in the end, the delays and lack of clear communication were frustrating. I expected better service based on their good reviews.

17 May 2025
Unprompted review
Aegis Auto Transport logo

Reply from Aegis Auto Transport

Dear Luca,

We apologize for the inconvenience and frustration you experienced with our service. We understand that unexpected price changes can be frustrating, and we regret any miscommunication regarding the final cost of your shipment.

We take your feedback seriously and would like to address your concerns. Please contact us at info@aegisautotransport.com with more details about your experience so we can investigate and resolve this issue promptly.

Thank you for bringing this to our attention.

Best Regards,

Mark Wilson
Asst. Manager Operations
Aegis Auto Transport

Rated 5 out of 5 stars

ADAM I recently used Aegis auto…

ADAM I recently used Aegis auto transport for a shipment, and the entire process was smooth and professional from start to finish. Communication was clear, my cargo arrived on time, and everything was handled with great care. Highly recommended for anyone looking for reliable and efficient shipping services!

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Beware of this company

This company does NOT give all of the facts to custo.ers when they call. First the give you an low price to transport your vehicle and AFTER you have signed with them they call you back and tell you it is hundreds of more dollars. Atlas was very kind and only doing his job but his co worker pretended to be him, had me call and was beyond rude and unprofessional! This is a very untrustworthy company so BEWARE!!!

7 May 2025
Unprompted review
Aegis Auto Transport logo

Reply from Aegis Auto Transport

Dear Kimberly,

We apologize for the inconvenience and frustration you experienced with our service. We understand that unexpected price changes can be frustrating, and we regret any miscommunication regarding the final cost of your shipment.

We take your feedback seriously and would like to address your concerns. Please contact us at info@aegisautotransport.com with more details about your experience so we can investigate and resolve this issue promptly.

Thank you for bringing this to our attention.

Best Regards,

Mark Wilson
Asst. Manager Operations
Aegis Auto Transport

Rated 5 out of 5 stars

Delivered as promised!

Atlas was amazing to work with as far as getting me scheduled. Denis was professional and prompt. They came in cheaper and faster than some of the competition.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Just had my antique Mercedes delivered…

Just had my antique Mercedes delivered by UDS Auto Logistics and the whole experience was great. They handled the car with real care, kept me updated the whole way, and everything went super smoothly. You can tell they know what they’re doing—especially with classic cars. Would definitely use them again!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service! My lifted Jeep Wrangler on 35s was transported from OH to NC seamlessly. It was picked up within a day and delivered in under 24 hours. Everything went smoothly, and the price was very reasonable for the quality of service provided.

23 February 2025
Unprompted review
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