aerialandsatelliteexpress.co.uk Reviews 

1,348
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, punctual, and efficient when handling installations and repairs. Consumers appreciate the prompt responses and smooth communication, noting that technical problems are resolved quickly and cleanly. Reviewers often share that engineers explain everything clearly and leave everything working perfectly. However, some reviewers were not happy with the pricing, mentioning that services were overly expensive compared to expectations. Some people also felt that the final charges were unexpectedly high after initial quotes were given. A few consumers noted that costs could be quite burdensome for simpler tasks.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising punctual arrivals, prompt... See more

Staff

Clients share satisfaction on staff, frequently highlighting punctual arrivals, helpfulness, and professional... See more

Price

Customers had ambiguous experiences with price, as some reviewers reported very reasonable costs and... See more

Product

People report ambiguous experiences with product, noting it functions adequately and delivers a great picture... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tim and his engineer, arrived when they said they would. They asked what I was looking to do, I explained that I wanted all the old cables removing from the property and to have 3 new arials insta... See more

Company replied

Rated 5 out of 5 stars

Due to bad interference on our television sets, we contacted Aerial Express. They replied immediately, saying that an engineer would call us the following morning, giving a time slot. The engineer ar... See more

Rated 5 out of 5 stars

Very efficient company. After I asked for a quote I got an almost immediate. phone call telling me an enineemn would contact me in the morning to arrange coming out to give an estimate. A very job was... See more

Rated 5 out of 5 stars

Young man was very friendly and proceeded to fully explain the solution to my ongoing problem of losing channels on my freesat. He proceeded to fix the problem in 5 minutes which amazed me but really... See more

Company replied


Company details

  1. Satellite Communication Services Provider
  2. Gutter Cleaning Service
  3. Locksmith
  4. Security System Installer
  5. Telecommunications engineer

Written by the company

Aerial & Satellite Express directly employ highly skilled Aerial & Satellite repairs services installers who are local to you. Because they are local, they are on hand to provide a broad range of digital television services usually within hours of your telephone call, and more importantly, have in-depth knowledge of your area and signals being received for services such as Freeview, Freesat, Sky or a range of satellite systems. WHY USE Aerial & Satellite Express ? > All Aerial & Satellite Express Installers Have Years of Experience > Local Installers, With Indepth Knowledge of Your Area > Full Public Liability Insurances & Our Aims > Quality Materials & Tools To Ensure The BEST Installation > Price Match – We Will Match Any Quote On A Like For Like Basis* > SAMEDAY SERVICE – Usually Within Hours Of You Initial Contact!!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(1,348)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and a brilliant engineer

The engineer was able to come out the same day as my call; he very helpfully gave me a time for arrival - important, as I don't live at the property and it saved me hanging around. We had experienced a repetitive fault which an engineer from elsewhere had never been able to correct. David knew immediately what the problem was, and dealt with it very efficiently. He was brilliant.

21 April 2023
Unprompted review
Rated 5 out of 5 stars

First Class!!

A first class service today from an excellent engineer.
Courteous, polite,cheerful and respectful to both property and my elderly parents.
Straight on with the job,no mess TV works perfectly with new outside aerial fitted.
Would highly recommend and should the need arise in the future will use again without hesitation.
Great to find a company with customer care as a priority.

19 April 2023
Unprompted review
Rated 5 out of 5 stars

Satellite dish realignment

It was an excellent customer experience from the start. After messaging about my loss of satellite signal aerialandsatelliteexpress.co.uk replied to my WhatsApp message with details that an engineer, would call the next day (I messaged late in the afternoon) with a time to come out for a free quote. Ryan (engineer) called when they said he would. Came out within 24 hours of my message, qouted, fixed my issue. There were no hidden costs. Ryan was professional, friendly and fixed the problem within a couple of hours. Very happy. Would recommend and use again.

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Customer service brilliant

The experience was great because they came the same day I called and sorted the problem then I asked if they could do another job and they came the next day. The electrician was polite and tidy up afterwards. I would recommend them to friends and family

3 April 2023
Unprompted review
Rated 5 out of 5 stars

Everything went really well

Everything went really well - from the call to book the visit to my home, through the advice and options discussed on site with Carlos (the engineer) to the completion of the replacement aerial and cable. I am very pleased with the service provided and with the quality of the work. Our TV problem is solved.

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Phoned and spoke to a person not a machine telling me to press various buttons. Very efficient. Someone came out on the same day that I phoned. Had my old aerial replaced by a very pleasant engineer called Jack who advised me what was needed and fitted it without any fuss. Would recommend this company.

24 March 2023
Unprompted review
Rated 4 out of 5 stars

Fit new aerial.

Friendly efficient engineer. Understood requirements and fitted new aerial. Only issue was not removing old aerial from chimney and bolting new one to facia and not the wall.

20 March 2023
Unprompted review
Rated 5 out of 5 stars

5 star

Over the moon with my new TV system after having nothing for nearly a week. Called in the morning and engineer came out and fixed issue within the afternoon

20 March 2023
Unprompted review
Rated 1 out of 5 stars

I rang this company last week to…

I rang this company last week to arrange an aerial installation for my mother in law 2 hours from me. I explained she could only have the work done between 8-11 as was going everyday from Skegness to Boston Hospital to see her husband. (Both in their 80’s). They said they would be there first thing Monday. I sent a message in messenger too with all requests. Monday morning nothing…. When I rang they said they left voicemail at 4.50 pm but would sort it first thing next day.Engineer then rang next morning to make visit for afternoon… I explained that I had told the company it had to be in morning and why. The engineer was coming from Nottingham that day but booked in next day for first visit. This morning, another engineer rang to say they would be there between 2-4. I was soooo annoyed. I told him why I would be ringing the head office. It wasn’t his fault but I was fuming. I rang the company who put me through to a Manager. I had left a very upsetting message cancelling the engineer. The manager was nice, and offered un half price visit but was not impressed at all, and said without trust was not a money issue. They could have charged double then halved it. I booked with Aerial Force who were lovely.

15 March 2023
Rated 5 out of 5 stars

Poor Reception (repaired)

Explained to the office the problem I had Appointment made for the engineer to attend the next day. Engineer phoned to confirm the time of his arrival.
. Arrived on time introduced himself.very polite and courteous. Carried out an initial survey and explained what he thought was the problem.Carried out the repair tested the system working correctly cleared away all rubbish left the site clean

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, next day the engineer arrived and resolved the issues. He was very efficient, patient, professional and explained everything to me. Would definitely recommend

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Job .. Engineer Dave arrived gave us a quote…

Engineer Dave arrived gave us a quote and time to discuss. Happy with the price which was fair and Dave then fitted the TV Bracket to the wall.. fitted the tv and showed my husband how it all worked. Dave was quick, efficient and tidied up after himself. Good workman and pleasant and helpful throughout the fitting .. would highly recommend and definitely use again.. thank you very much .. lynne

1 March 2023
Unprompted review

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