Aeroflow Urology logo
Visit website

Aeroflow Urology Reviews 691

•
TrustScore 5 out of 5

4.8

Medical Equipment Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, and many appreciate the fast and discreet delivery service. The staff is frequently highlighted for being polite, professional, and helpful, making the ordering process easy and stress-free. People also value the convenience of managing their orders and the timely delivery of supplies. However, some customers have experienced issues with order processing, such as delays in shipping or needing to provide new documents unexpectedly. A few other people also felt that there were occasional problems with order accuracy, like receiving incorrect items or having difficulty adding specific products to their delivery.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the quality and effectiveness of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and reliability.... See more

Service

Reviewers mention positive feedback about service. Customers are very happy with the service, describing it... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Order

Clients share positive opinions on order. Many customers appreciate the fast delivery service, with orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Rated 5 out of 5 stars

This opportunity is so great for people an families in my situation we just order what's needed and they will deliver your order right to your front door you also can have the same shipment for months... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Hospital equipment and supplies store
  3. Medical supply store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

691 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

My order was wrong again.!

10 February 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

We’re very sorry for the shipping error and for the frustration this experience caused. That is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to receive items you couldn’t use. If you give us a call at 844-276-5588, one of our Continence Care Specialists would be happy to assist you! Our office is open Monday-Friday 8am-6pm EST.

Rated 5 out of 5 stars

Diapering Supplies from Aeroflow

Connecting with Aeroflow to get diapering supplies for my son has been extremely helpful! They contact you when it’s time to reorder and the process couldn’t be easier. When you have to adjust sizes, amounts, etc., you just let the know and they take care of the details.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and kind

The people are always nice and helpful. The only thing I would change is how many items you have to order. Sometimes I only need one thing, but I believe I have to pick 2 or more.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

They are an Awesome company

They are an Awesome company. My supplies are always on time. I've never had to talk to anyone in person except getting started, but she was so nice and polite and very helpful. I've been receiving supplies for close to two yrs now.

15 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look