Aerotravels Reviews 

3,195
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for providing excellent and professional advice, making travel arrangements feel stress-free and wonderful. Reviewers appreciate the helpfulness, knowledge, and patience shown by consultants during the booking process. People feel well supported throughout their journey, citing experiences where consultants went above and beyond to meet specific needs and provide personalized care. However, some customers also noted instances where there were issues with the service, such as paperwork requiring attention only at the last minute. A few other people mentioned difficulties receiving refunds or securing return flights through the company, leading to concerns about trust. Additionally, some reviewers had experiences where specific requests, like advance breakfast arrangements, were not accommodated by staff.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, noting that staff members are consistently professional,... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly assistance... See more

Booking process

People report positive experiences with the booking process, highlighting smooth and stress-free... See more

Holidays

Reviewers highlight positive experiences with planning their holidays through efficient service and dedicated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend Aero Travels!! Travel consultant Devin supported me through out planning my holiday in Georgia. It was really easy to communicate about my requirements and he worked accordingly givi... See more

Rated 5 out of 5 stars

The service I received was superb. Erikson was a great help and went over and beyond to assist me during my emergency situation, this happened twice. With both occassions, he made all arrangements sm... See more

Rated 5 out of 5 stars

THIS TRAVEL AGENTS GENERALLY ARE VERY PROFESSIONAL PATIENT KINDLY AND ALWAYS MEET YOU HALF WAY. I HAVE DEALT WITH WONDERFUL WORKERS SARA LAURA AND NOW ALYSIA . I WOULD RECOMMEND THIS TRAVEL AGENT AND... See more

Rated 5 out of 5 stars

Very accommodating & helpful staff! Will definitely use again Aero travels in the future,highly recommended! Thank u so much for ur great assistance Ate Tess Laura!!!God bless!


Company details

  1. #34 of 206 best companies in Travel agent
  2. #5 of 32 best companies in Airline ticket agency
  3. #6 of 42 best companies in Holiday accommodation service
  4. #14 of 101 best companies in Travel deals

Written by the company

We are a travel company specializing in creating extraordinary travel experiences for your budget. With an absolute dedication to serve our customers end-to-end, complemented by our access to 153 airlines and 65,000 hotels from around the world, we focus on ensuring you have the best experience when abroad.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,195)

709 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Appreciated service

The service provided should be really appreciated. Very convenient and also very friendly service. Special thanks to Mr. Bavantha for helping with my travelling process.

23 June 2026
Unprompted review
Rated 4 out of 5 stars

Hassle-free service

Even though it was the weekend, I received excellent service from Aero Travels. They quickly provided me with a flight ticket and additional services at a very reasonable price compared to other Airline ticketing companies. Their technology and communication services with clients are outstanding as well. Thank you very much, Mr Bavantha!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I would like to thank Mr. Tharindu for booking my air ticket. He was very friendly, professional, and supportive throughout the process. He made everything easy and helped me with all my questions. I really appreciate his excellent service and would highly recommend him to anyone looking for travel assistance.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

"I booked my SriLankan Airlines flight…

"I booked my SriLankan Airlines flight through
Aerotravels. The agent was very helpful, confirmed all details clearly, and provided the booking reference quickly. Even with my special travel document, everything was checked and confirmed properly. Good service and smooth booking process - thank you!"

21 June 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a London to Chennai ticket…

I purchased a London to Chennai ticket from Aerotravels. This was my first time purchasing from them and I am very satisfied with their service. Special thanks to Andrew for his help in this process, he was very friendly and gentle.
Would come back to Areotravels for future trips and would definitely recommend.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Tharindu explained everything clearly…

Tharindu explained everything clearly and made the entire process simple, smooth, and stress-free. He took the time to patiently answer all of our questions and provided all the information we needed before making our booking. His customer service was professional, friendly, and efficient throughout, making the experience both reassuring and enjoyable. We highly appreciate his support and would gladly recommend his services to others.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

I was very cautious about booking online as we had recently a victim of fraud. However this company and especially Gerrard, brought back my confidence and I he service we received from them was second to none. I would and will recommend Aero travel to my family and friends excellent work guys

16 June 2026
Unprompted review
Rated 5 out of 5 stars

5* Service

5* Rare but wonderful customer service. Wayne could not do more for us to get the perfect flights for our planned trip to Italy. What a gem of a service. Will definitely use again.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Thank you so much, Mubeen and Ishak, for your outstanding support and professionalism. You both did a wonderful job and made a difficult time much easier for me. Your guidance, patience, and dedication helped relieve a lot of stress throughout the process. I truly appreciate all your hard work and would highly recommend your services to anyone looking for reliable and efficient travel agents. Thank you again for everything!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had a great experience booking my flights to Sri Lanka with AeroTravels. The booking process was completely stress-free and handled with great care. A special thank you goes to Roshani, who went above and beyond to help me secure my tickets. Her professionalism, patience, and attention to detail is truly appreciated. I will definitely book with them again.

9 June 2026
Unprompted review
Rated 2 out of 5 stars

Japan

Booked a holiday to Japan through AeroTravel. Kevin was my rep super keen and helpful to book the trip. There was good communication, but it was a bit stressful that the paperwork didn't arrive until the day before travel.

Once in Japan it was really disappointing the hotels that were booked and sold as "central" locations were not central at all and a 45min train ride in and out and the service at one of the hotels was particularly bad. They were not accommodating to provide breakfast in advance of a tour we had booked. On another occasion refused breakfast.

13 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look