Aes Smart Reviews 

Quality service, professional throughout.

I had an installation of a smart meter today and the engineer Michael Peers was brilliant. There were some teething issues with access to the location and Michael was patient, professional and helpful. Great job, thanks Michael.

Great job by John.

Michael Peers was my engineer, he was on time, friendly, helpful and for the first time in nearly a year, I had reassurance the problem with the meter would be resolved.

Micheal Peers did the fantastic job in installation of the smart meter. So cleanly finished the job to perfection. Good one.

Greg L was super efficient very polite and contacted me the Day previously to advise a time
Really good service from start to finish

Michael was so professional and friendly explained everything and it was a pleasure meeting him

Meter relocation job. The DNO had issues that delayed the job past Micheal Peers finish time. 1700. He arranged for the night shift cover to install my meter but having realised this delay was going to be some hours into the night he drove back and got me reconnected fairly quickly. Great customer service going the extra mile for the customer.

Michael was Very helpful extremely quick and polite

John was great kept us informed what's going on and pointed out a safety issue outside the gas mains
Non emergency worked well and kept the place clean and today
Excellent workmanship

Richie was helpful, innovative and overall great!

Abs was fantastic - so kind and helpful. Thank you for doing an excellent job and for going the extra mile regarding getting involved with what could have been a very stressful situation! I really appreciate it! Would definitely recommend! Thank you!

Our air source heat pump stopped working. AES came out to look at the problem. They were initially unable to diagnose the issue but after some further visits were able to diagnose that the compressor had failed and a new air source heat pump unit was required. AES sourced a new unit and installed it quickly and efficiently. There was a problem with the hot water and after a couple of follow up visits AES fixed it and everything is now working well.
The AES customer service and follow up is excellent and their office staff and engineers are very friendly and have a good "can do" attitude to ensuring everything is working and that we are happy.
The issue was quite complex and I think this was a bit of a learning curve for them, but the team persevered and everything was sorted out in the end.
I would be happy to use AES again and look forward to them servicing the unit next year.

Had my smart meter installed by Micheal Peer this morning. Was Quick and mess free!

The bloke was spot on polite and got the job done fast with no mess.

David the Installer was polite friendly and efficient. Could not get meter to connect but reassured me problem would be solved.
Cant complain about service.

Michael fitted me a new gas meter as a matter of urgency due to previous meter failure - very efficient and explained everything to me - great job.

Michael phoned before he came.
Worked quickly and effectively, keeping me up to date with what he was doing. Very pleasant and respectful of my property

Abbas one with the shades on lol

You are the epitome of what an Engineer should be….

Thank you for being such an incredibly engineer, going the extra mile. It was very difficult, awkward job he managed to finish it. Thank you. :)

“ Outstanding service.” Very friendly and helpful staff, quick and efficient service.

thanks for being an exceptional.

I will give him 10stars

*Heartfelt thanks 🙏 for his excellent performance. His devotion to his Clients is exemplary!.

You are very very lucky to have him there working with you

Jeff Parry came on behalf of AES Metering/So Energy to install our brand new smart meters. Previous visits from other suppliers simply took one look at our meter cupboard and refused to fit a meter as it meant having to move a few bits to make room for the new kit.

Jeff was very pragmatic and immediately came up with a solution to the problem. He explained everything he was doing and didn't do anything without confirming with us first.

He was also very patient with me when I had to clear a path for him in the loft to access the boiler flue.

I cannot praise Jeff highly enough, and so far I am very happy with So Energy.