Aes Smart Reviews 

1,736
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job. Thank you

Company replied

Rated 4 out of 5 stars

I have reduced the rating because we had a longer wait than we had been told, despite the issue bring classed as an emergency. However, Michael, the engineer,was great. He listened to the issues that... See more

Company replied

Rated 5 out of 5 stars

Michael rang to let us know he was on his way. Was punctual and carried out the job quietly allowing me to work from home with no disruptions. When he finished he took the time to show me how the disp... See more

Company replied

Rated 5 out of 5 stars

We had our smart meter system upgraded for gas and electricity. Yas the engineer was super friendly and efficient and had it all changed and setup done. He explained in detail how it work and left... See more

Company replied


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4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,736)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service!

Michael Peers attended on the 5th march he was lovely, efficient and helpful. Would recommend for anyone.

5 March 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Good Morning,

Thank you for your review, we are happy to hear you have had a positive experience, we will pass this message on to the engineer,

Have a great day!
Samuel at AES

Rated 5 out of 5 stars

Micheal was very efficient at what he…

Micheal was very efficient at what he does, very curious and well mannered, very tidy workmanship

1 March 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Good Morning, Thank you for your review, have a great day!
Samuel at AES

Rated 5 out of 5 stars

Michael Peeb

Michael Peeb was excellent at fixing the gas meter today, he was very professional and very efficient

1 March 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Good Morning, Thank you for your review, have a great day!
Samuel at AES

Rated 5 out of 5 stars

Michael is a great Engineer

Michael came out to fit new electric and gas smart meters. Very happy with the service received, Michael was friendly and professional.

22 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Thank you for your review, we will pass this message on to the engineer, Have a great day!
Samuel at AES

Rated 5 out of 5 stars

Micheal was an angel

Micheal was an angel, gave an indepth explanation of how my switch works and was polite

26 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Thank you for your review, We will pass this message on to the engineer
Samuel at AES

Rated 5 out of 5 stars

Changing Meters

Very friendly engineer, he kept me up to date on everything he was doing, He checked everything afterwards, very happy with the change of meters.

25 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Hi Gloria, Thank you for your review, we are happy to hear you have had a positive experience, Have a great day!
Samuel at AES

Rated 5 out of 5 stars

Darren Wood installed a smart meter in…

Darren Wood installed a smart meter in my home on 25 February 2025. He was professional, courteous and friendly. His work was efficient and of a high standard. He explained the process in detail and took time to explain how the smart meter worked. He was friendly and ensured He cleaned up after the work was completed. Would highly recommend.

25 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Thank you for your review, we will pass this on to the engineer, Have a Great Day!
Samuel at AES

Rated 5 out of 5 stars

Michael was very brilliant

Michael was very brilliant, have been trying for 2 years to get a smart meter installed and he got it sorted for me straight away.

22 February 2025
Unprompted review
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Reply from Aes Smart

Good Morning, Thank you for your review, have a good day!
Samuel at AES

Rated 5 out of 5 stars

smart meter installer…

Darren was my smart meter installer today and phoned before he arrived , Darren was able to answer any questions I had, both meters fitted and working he explained about the in-house display and left a tidy job making sure everything was working fine

21 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Thank you for your review, we are glad to hear you have had a positive experience, Have a great day!
Samuel at AES

Rated 5 out of 5 stars

Darren Wood fitted our smart meter

Darren Wood fitted our smart meter, he called to tell us when he was arriving and turned up promptly. He was a very pleasant guy, explaining what he was doing, did his work and left the area clean and tidy. All round a good service.

21 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Good Morning, Thank you for your review, We will pass the message on to the engineer.
Samuel at AES

Rated 5 out of 5 stars

A professional job.

Darren Wood installed a smart meter today. He contacted us to tell us when he would be coming. He arrived promptly. He explained what he was about to do and then he got on with the job and finished it in good time. Darren was careful and considerate with parking and wiping his feet etc. He was cheery, friendly and professional. He explained how the smart meter worked and gave us some other advice to do with an old fuse box. He did a great job and I would recommend him to anyone.

21 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Good Morning, Thank you for your review, We will pass the message on to the engineer, Have a great day!
Samuel at AES

Rated 5 out of 5 stars

Michael peers visited my property as my…

Michael peers visited my property as my gas meter wasn’t working!
He phoned me in advance to give me a time he would arrive and he came at the exact time. Michael travelled 3 hours to sort this out for me which I think is amazing and shows how committed to the job he is!
Very friendly and talked me through everything!
Such a credit to the company! Thankyou so so much

20 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Good Morning, Thank you for your review, We will pass the message on to the engineer, have a great day!
Samuel at AES

Rated 5 out of 5 stars

Michael was polite and professional

Michael was polite and professional. Helped me with all my questions.

19 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Good Morning, Thank you for your review, We will pass the message on to the engineer.
Samuel at AES

Rated 5 out of 5 stars

Great customer service

Great customer service

20 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Good Morning, Thank you for your review, have a great day!
Samuel at AES

Rated 5 out of 5 stars

Good service

My engineer today Michael Peers was friendly, prompt & very knowledgeable about what I needed to know about the smart meter. Overall I’m happy with today’s job.

20 February 2025
Unprompted review
Aes Smart logo

Reply from Aes Smart

Thank you for your review.
Have a great day!
Zoe at AES

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