Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots... See more
Company replied
A very well made and comfortable pillow with the opportunity to experience a softer feeling on one side. It is quite bulky and might not suit everyone, but do try it. After ordering I had to wait f... See more
Company replied
The pillows were awful,first lot were flat within 3 months,was sent replacements which were flat within a month. How ever the customer service was exceptional! Problems quickly and politely dealt wit... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.6
Average
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great pillows, but delays were dreadful.
I do not, in any way at all, appreciate the company accepting payment for an item which had not even been manufactured at that time!
Receiving emails informing that delivery would be much, much later than stated at the point of order was not appreciated either.
However, I have now received my pillows, albeit unacceptably late, and they're wonderful.
This company could have a great future, but it won't happen if they don't improve their customer service!
Would I purchase more Aeyla Dual Pillows? Yes.
Would I purchase from their own website, knowing how bad their customer service is? No, not a chance!!!
31 March 2026
Unprompted review
Reply from Aeyla
Hi C.T.,
Thank you for taking the time to share your honest feedback—we truly appreciate it.
We’re very sorry for the delays you experienced and for the frustration caused by the extended delivery times and communication around your order. We completely understand your concerns, and this is not the experience we aim to provide.
That said, we’re really pleased to hear that you’re happy with the pillows themselves and that they’ve met your expectations in terms of quality.
Your feedback is incredibly valuable to us, and we take it seriously. We’re continuously working to improve our processes, particularly around stock availability and communication, to ensure a much smoother experience for our customers in the future.
Thank you again for your candid review—we genuinely hope we’ll have the opportunity to provide you with a better experience next time 💛
Warm regards,
The Support Team
Excellent customer support …
I had an issue with my pillow which was resolved on the same day. Very efficient customer service I would recommend this company.
30 March 2026
Unprompted review
Reply from Aeyla
Hi Linda,
Thank you so much for your kind feedback!
We’re really pleased to hear that your issue was resolved quickly and that you found our customer service efficient. It means a lot to us that you would recommend our company.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. 💛
Warm regards,
The Support Team
The customer service is excellent
The customer service is excellent. Always immediate response to my emails
Friendly and efficient.
I was kept informed throughout as there was a delay in delivery.
Absolutely brilliant company and product
30 March 2026
Unprompted review
Reply from Aeyla
Hi Penny,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience with our customer service and that you found our team friendly, efficient, and responsive. It’s especially great to know that you felt well informed throughout the delivery process.
Your kind words truly mean a lot to us, and we’re so pleased you’re happy with both the service and the product.
If there’s ever anything else we can help with, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
honestly the most disgusting pillow…
honestly the most disgusting pillow i've ever endured. took three weeks to arrive with multiple emails stating the order has been pushed back for some reason or another. once they finally arrived and were given time + a good shake to puff up, they're so soft i can feel my fingers through them (so much for that firm inside part?) and the outer fabric of the pillow itself is so cheap and horrible that it crinkles with every movement, turn, breath!!! for the amount they charge i'd expect the best sleep of my life. these are probably great if you're a great mass of gelatine with no bones or concept of time, otherwise avoid avoid avoid.
29 March 2026
Unprompted review
Reply from Aeyla
Hi Sawyer, We’re really sorry to hear about your experience, this is certainly not what we want for our customers. We completely understand how frustrating the delays must have been, especially followed by disappointment with the product itself.
The feel and support you’ve described, as well as the outer fabric, don’t sound like the experience we aim to deliver, so we’d really like to look into this further for you.
If you haven’t already, could you please reach out to us at support@aeyla.co.uk with your order details? We’d be more than happy to review this and work towards a suitable resolution for you as quickly as possible.
Thank you for your feedback, we truly appreciate you taking the time to share it.
My thoughts!
I bought one of these pillows from you abut 6 months ago, and am very pleased with it so I thought I would buy my daughter one for her birthday as she has a problem sleeping! But today I found the ordering on line a bit confusing! But due to your quick reply I am very satisfied.
29 March 2026
Unprompted review
Reply from Aeyla
Hi Annie, Thank you so much for your lovely message 😊
We’re really glad to hear you’re pleased with your pillow, and it means a lot that you chose to get one for your daughter as well. We hope it helps her get a better night’s sleep too!
We also appreciate your feedback about the ordering process, and we’re really happy we could assist you quickly and make things easier.
If you ever need any help or have questions in the future, we’re always here for you 🙂
Thank you for pillow is very pretty;)…
Thank you for pillow is very pretty;) am asked about duvet Dubble ? When caming for webstite because is sold ?? Thank you very much for information
29 March 2026
Unprompted review
Reply from Aeyla
Hi Martyna,
Thank you so much for your kind message—we’re really glad to hear you’re happy with the pillow! 😊
Regarding the double duvet, it is currently sold out on our website. At the moment, we don’t have an exact restock date, but we recommend keeping an eye on the website for updates, as it should be available again soon.
Please let me know if there’s anything else I can help with.💛
Warm regards,
The Support Team
Caused me a lot of pain…
This pillow resulted in my spending over £1500 on chiropractic help for headaches, shoulder and lower back pain, I wish I had realised it was to blame earlier, it is too high and hard, within a week of throwing it out my neck pain and headaches disappeared.
28 March 2026
Unprompted review
Reply from Aeyla
Hi there, discomfort. That must have been incredibly frustrating.
While our pillows are designed to support proper alignment, we understand that comfort and suitability can vary from person to person. From what you’ve described, it does sound like the height and firmness may not have been the right fit for you.
We do always recommend reaching out during the 30-night trial period, as we’re more than happy to offer an exchange or refund to help find a better option.
That said, we really appreciate you sharing your feedback, and we’re genuinely glad to hear that your symptoms have improved. If you’d ever like help finding a more suitable option, we’d be more than happy to assist 🙂
Excellent Customer Care and Fantastic Pillows!
Fantastic pillows! I bought the Dual Pillows and they are amazing for my neck. I definitely recommend them, they’ve made such a positive difference to my neck and shoulder pains.
The Customer Care Team contact is prompt and efficient, very helpful, and resolved my issue without any problem at all.
I waited 3 weeks for delivery but it was worth the wait!
Really good experience and fantastic quality product.
28 March 2026
Unprompted review
Reply from Aeyla
Hi Susan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the Dual Pillows have made a positive difference to your neck and shoulder comfort.
We’re also delighted that our Customer Care Team could assist you promptly and efficiently. Your kind words mean a lot to us, and we truly appreciate your patience while waiting for delivery.
It’s fantastic to know you had a really good experience and are enjoying the quality of the product 💛
Warm regards,
The Support Team
After waiting really dissatisfied poor…
After waiting really dissatisfied poor quality
The Smell is horrendous will be returning
26 March 2026
Unprompted review
Reply from Aeyla
Hi Glenda, we’re really sorry to hear that you’re disappointed with the pillow, especially regarding the smell and quality. This certainly isn’t the experience we want for our customers.
That doesn’t sound right at all, and we’d like to get this resolved for you as quickly as possible. Could you please email us at support@aeyla.co.uk with your order details? I’ll personally look into this and make sure it’s sorted for you as soon as possible.
Kind regards,
April F.
Support Manager
I had this pillow bought as a Christmas…
I had this pillow bought as a Christmas present. I find this pillow uncomfortable and my neck hasn’t improved since I started using it.
Disappointed.
27 March 2026
Unprompted review
Reply from Aeyla
Hi J Smith, We’re really sorry to hear the pillow hasn’t been comfortable for you and that your neck hasn’t improved. This is not the experience we want for our customers.
We do wish this had been raised with us during the 30-night money back guarantee period, as we always want our customers to be fully satisfied and we would have happily offered a refund or exchange based on your preference.
That said, we don’t want you to be left feeling disappointed. Please email us at support@aeyla.co.uk to let us know about your experience and we can talk about other alternatives we can offer.
We really appreciate you sharing your feedback, and we’re here if you’d like help finding a better option 🙂
No more neck pain since using this pillow
Yes I had to wait a while for my pillow to arrive and yes it was expensive, so much so that I could only afford one but I also wanted to see if it helped my bad neck.
I can only say that I have had no neck pain since using this pillow which has been bad since having two car accidents when I received very bad whiplash.
It seems like it’s the perfect depth for my neck/body and being a side sleeper. My osteopath has noticed a difference in my neck without me saying anything.
10 February 2026
Unprompted review
Reply from Aeyla
Hi PK,
Thank you for sharing your experience with us! We’re so pleased to hear that your pillow has made such a positive difference for your neck, especially after the challenges you’ve faced. It’s wonderful to hear that even your osteopath has noticed the improvement 💛
We’re delighted to support you on your journey to better sleep.
Warm regards,
The Support Team
I placed an order back in February 2026…
I placed an order back in February 2026 and still have not received the pillows or any kind of communication from the company. I tried to track my order via their "Shop" site but couldn't find any details on this site. I then tried to reach out to Aleya via their support email address, but my emails just gets bounced back saying undelivered. So far I'm not impressed with this company.
25 March 2026
Unprompted review
Reply from Aeyla
Hi Sue, We’re really sorry to hear about your experience, this is certainly not the level of service we aim to provide.
It sounds like something may have gone wrong either with the order details or the contact information, as our support email should be reachable and we absolutely want to keep you updated every step of the way. We’d love to get this sorted for you as quickly as possible. Could you please reach out to us at support@aeyla.co.uk or share your order number here so we can locate your order and provide a proper update?
We truly appreciate your patience and the chance to make this right.
Fantastic pillows!
absolutely love these pillows they are the best!
Delighted to have found them & now want more.
25 March 2026
Unprompted review
Reply from Aeyla
Hi Lynn,
Thank you for your fantastic feedback! We’re so thrilled to hear that you love your pillows and are delighted you found them 😊
We’re always here to help whenever you need us.
Warm regards,
The Support Team
Truth buy one
I was recommended an Aeyla pillow as I suffer from neck pain every morning I wake up. My friend asked me to look at the reviews before I bought one. So after reading the reviews I bought one.
Well what can I say! First night I used it, I thought if was extremely comfy and when I woke up my neck pain was almost gone, for the first time in years.
I would highly recommend this pillow if you suffer from neck pain.
25 March 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you so much for sharing your experience! We’re delighted to hear that your Aeyla pillow made such a difference from the very first night and helped ease your neck pain 😊
We really appreciate your recommendation, and if you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
Can't contact company to discuss outstanding order
I placed my order on the 21st February and did use the option for a discount for a later delivery. I was advised that the order should be expected around the 18th March. I have tried to contact the company 5 times using the email address - support......... which is displayed on their website to contact. Every email has come back undeliverable after a few hours each time. All I want to do is request an update on my order as im getting anxious about my order and money. I have had to post this due to being unable to contact the company directly. I can see they seem to reply to customers this way. Can you please advise if there is an alternative method of contact. Thanks
24 March 2026
Unprompted review
Reply from Aeyla
Hi Yvonne, we’re really sorry to hear that your emails have been coming back as undeliverable. We completely understand how frustrating and worrying that must feel, especially when you’re just trying to get an update on your order.
If you could please try reaching us again at support@aeyla.co.uk, we’ll make sure to keep a close eye out for your message and assist you as soon as it comes through. Alternatively, you’re very welcome to message us via our social media channels on Facebook or Instagram, and we’ll respond there just as quickly.
We’re here to help and will do our best to get this sorted for you right away 🙂
Thank you for your patience!
Regards,
April F.
Customer Care Manager
Excellent service
Excellent customer service given extremely prompt replies. All in all a great company
23 March 2026
Unprompted review
Reply from Aeyla
Hi Sherree,
Thank you for your wonderful feedback! We’re thrilled to hear you found our customer service prompt and that you’re happy with your experience with us 😊
If you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
SCAM
SCAM, avoid like the plague!! Advertise next day delivery, then in the purchase email they'll make up a date that is close to the 30 day refund guarantee, then make up a new date faking that they informed you that there was another delay when they didn't, don't buy, they will just keep delaying it by a week and their site barely even works other than to buy, its funny that isn't it..
If you see this and you've already bought, request a refund striaght away, if it doesn't come get in touch with your bank straight after the 5 days
2 March 2026
Unprompted review
Reply from Aeyla
Hi Callum, we’re really sorry to hear about your experience and completely understand how frustrating this must feel.
Due to an unexpected surge in demand, our production has been working double time to catch up, and we sincerely apologise for the delay this has caused. That said, please rest assured that your 30-night guarantee will begin from the date of delivery, not from the purchase date, so you’ll still have the full trial period once your order arrives.
We truly appreciate your patience and understanding, and we’re here to help if you’d like us to check your order status or assist further.
Regards,
April F.
Customer Care Manager
Excellent customer service
I emailed and it was answered really quickly and my issue was resolved. Excellent customer service.
23 March 2026
Unprompted review
Reply from Aeyla
Hi Tracy,
Thank you for your kind words! We’re delighted to hear that your issue was resolved quickly and that you had a great experience with our customer service 😊
If you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
They advertise stock that they do not…
They advertise stock that they do not have then keep your money to fund themselves while they make orders.
Responses are copied and pasted tripe and they just keep making up new delivery dates to keep you quiet.
While we are all waiting weeks for delivery they are out there advertising to the next bunch of victims that they have them in stock and available for next day delivery!
My reply to this review will be a copied and pasted response just the same as everyone else’s, so let’s hear it….
23 March 2026
Unprompted review
Reply from Aeyla
Hi Jo,
We’re really sorry to hear how this has come across, and we completely understand your frustration.
Sorry about the stock ads issue. We’re currently going through a transition period, and we’re implementing key design upgrades to improve the overall shopping experience, many of which require custom coding due to platform limitations, which has temporarily affected how some information (such as processing and dispatch timeframes) is displayed on our product pages.
Due to a recent surge in demand, some items have unfortunately sold out faster than anticipated, even before incoming stock arrived. We’re now working on increasing production capacity to prevent this from happening again.
We completely understand how this may have felt misleading, and we sincerely apologise. Please know there was never any intention to keep you in the dark. We’re actively working to stabilise everything as quickly as possible, and feedback like yours is genuinely helping us improve.
If you’d prefer not to wait, we can absolutely arrange a cancellation and full refund for you — just let us know, and we’ll take care of it right away.
Regards,
April F.
Customer Care Manager
Paymemt was taken immediately I ordered but I have still not received the pillow.
I see from other reviews that customers have had very long waits for their pillows to arrive. I hope the product will be good when I finally get it but I'm not impressed by the fact that my payment was taken immediately I ordered with no estimate of when it might be delivered. After 11 days I've still had no notification of a delivery date. This would not be quite so bad if they had not taken my payment immediately.
11 March 2026
Unprompted review
Reply from Aeyla
Hi Linda, we’re really sorry for the frustration. It’s completely understandable. We did send out a delay notification email to keep everyone informed of the current situation, but we appreciate that this may have been missed or not received. We’re currently going through a major transition, including a website migration and a change in fulfilment centres, which has temporarily affected how processing timeframes are displayed on our product pages.
Please know we never intended to keep you in the dark, and we’re actively working to get everything stabilised as quickly as possible.
Regarding payment, this is taken at checkout so we can reserve stock for your order. However, if you’re not happy to wait for the updated ETA, we completely understand and can arrange a full refund for you. Please email us your order number so we can resolve the issue right away. We’re really sorry again for the inconvenience, and we truly appreciate your patience while we work through this.
Regards,
April F.
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