AFA Insolvency Limited  Reviews 

2,949
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally supportive, kind, and understanding when dealing with stressful financial situations, ensuring that every person feels completely at ease. People deeply appreciate the professional, reassuring, and completely non-judgmental approach provided throughout the entire journey. Some reviewers were happy with how smoothly the entire process and communication were managed from start to finish. Consumers also note that payment arrangements are handled efficiently, which successfully takes a massive weight off their shoulders and restores peace of mind. Individuals looking for debt assistance find the advisors incredibly helpful, attentive, and consistently quick to respond to any queries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the team's kindness,... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the patient and... See more

Service

Clients share profound satisfaction regarding the service, noting that professional and friendly staff... See more

User experience

Users describe positive interactions with user experience, highlighting how staff members are exceptionally... See more

Payment

Customers had positive experiences with payment, noting that staff ensured transactions went through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sharni made me feel so at ease , I was extremely nervous and she went though everything without judgement , made sure I understood and really took the time to listen and explain. Service was excell... See more

Rated 5 out of 5 stars

Spoken to Peter this morning and he was very calm and reassuring which was just what i needed. It can be a very stressful thing having to deal with debt so having someone like Peter talking so calmly... See more

Rated 5 out of 5 stars

Mike was amazing. He was professional, explained everything so that I understood it all. He was understanding, empathetic and an all round really nice man. I would recommend AFA to anyone that was in... See more

Rated 5 out of 5 stars

Everytime I have contacted, since setting up my IVA to now, 2 years in, I have received nothing but respect, kindness and solutions. Wonderful staff who provide a fantastic service. Can't recommend AF... See more


Company details

  1. Insolvency service
  2. also in
  3. Debt relief service

Written by the company

AFA are licensed Insolvency Practitioners based in Manchester, UK. We provide Individual Voluntary Arrangements for people who are experiencing financial difficulties.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,949)

859 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All the stuff at AFA were brilliant…

All the stuff at AFA were brilliant helpful and tried to sort my problem best in there ways of understanding me and from start to finish they were so helpful and sorted my problems. I’m very grateful for them. Thank you so much for Mr Gohil.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Sharni made me feel so at ease

Sharni made me feel so at ease , I was extremely nervous and she went though everything without judgement , made sure I understood and really took the time to listen and explain.
Service was excellent and I fully recommend.
Thank you

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Very polite and respectful

Very polite and respectful, making you feel confident, helpful with things you didn’t understand and giving extra explanations patiently. Making a very long conversation feel very easy and comfortable.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Mike was amazing

Mike was amazing. He was professional, explained everything so that I understood it all. He was understanding, empathetic and an all round really nice man.
I would recommend AFA to anyone that was in a situation that called for their services.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

I was worried about my being in Debt…

I was worried about my being in Debt and AFÃ Insolvancy has been fantastic. From setting up my plan to finalising it with my creditor's. The Team have made me feel human again and helped me cope with it all. Today Eni was incredibly helpful. I highly recommend AFÃ if anyone is worried about Debts make the call you will be glad you did I can’t praise them highly enough.

29 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look