You telephone to apologise for muddles. We make a new appointment to fix a meter. You send two emails confirming appointment followed by an email cancelling it. Then someone turns up on cancelle... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a new client. The officer that took my call wasn’t informed enough to answer my questions regarding charge versus usage, etc. I had no choice but to sign up, and yet I have no information on how... See more
Company replied
I’m new to Affinity Water, so far been easy enough to deal with. Unsure about their direct debit procedure, set up a monthly amount but first payment taken was less than expected ! Would like to see... See more
Company replied
The first telephone enquiry, well the person who took the call wasn't helpful but all subsequent contact was great. Appointment was given, meter fixed and billing explained
Company replied
Company details
- #16 of 16 best companies in Water utility company
Written by the company
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contact info
Tamblin Way, AL10 9EZ, Hatfield, United Kingdom
- affinitywater.co.uk
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Customer service understood my query, and why I was asking it, and were very helpful in their response.
31 March 2026
Reply from Affinity Water
Hi Lynn P, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Easy and quick set up when I moved in…
Easy and quick set up when I moved into my new flat. Received a letter confirmation it had all been set up. Thanks
27 February 2026
Reply from Affinity Water
Hi Craig, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
New metre installation
The man who was completing the metre was very nice. The reason a 4 star is because my water pressure has reduced since having the metre.
10 March 2026
Reply from Affinity Water
Hi Tina Springett, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Re installing my old account
16 March 2026
Reply from Affinity Water
Hi Mr Rocha Lucas Fernandes, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
The Plumber was very Polite and very…
The Plumber was very Polite and very Efficient. With Good Service and Respectful.
23 March 2026
Reply from Affinity Water
Hi Khairun, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I’m not sure what’s this all about as I…
I’m not sure what’s this all about as I haven’t talk to you recently
7 April 2026
Reply from Affinity Water
Hi Tomasz Szymanski, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Great service
Great service. Called up to amend account. The service agent was very helpful & sorted out issue.
6 March 2026
Reply from Affinity Water
Hi Fareed, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Had a major problem with a water bill…
Had a major problem with a water bill customer service sorted it out for me.
25 March 2026
Reply from Affinity Water
Hi steve dechant, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi Sunny Ihenkonye, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Great service so far!
6 April 2026
Reply from Affinity Water
Hi Jaffa khan Patan, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
HELPFUL STAFF
30 March 2026
Reply from Affinity Water
Hi customer, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Great helpline support
We closed account as we sold our property and have moved to Scotland. The process over a phone call was very straightforward. The account was closed and credit was in the bank within a couple of days. Great service.
20 February 2026
Reply from Affinity Water
Hi Maria, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Overall A Good Experience
The first telephone enquiry, well the person who took the call wasn't helpful but all subsequent contact was great. Appointment was given, meter fixed and billing explained
20 March 2026
Reply from Affinity Water
Hi Goldenspaniel, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
The transfer process was easy
The transfer process was easy
I’m a bit disappointed that you have billed me twice as much as the agreed direct debit for an empty property
I will send an updated meter reading
24 February 2026
Reply from Affinity Water
Hi Anonymous, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Reply from Affinity Water
Hi Leigh, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Good service
1 February 2026
Reply from Affinity Water
Hi Majid, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I have very good experience with your service
I have very good experience with your services.
13 February 2026
Reply from Affinity Water
Hi MR MANSOOR ZIA, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi Pauline, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I made a phone call to inform the…
I made a phone call to inform the company of our change of address and it was activated almost immediately.
3 February 2026
Reply from Affinity Water
Hi Carol Dixson-Smith, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi Tavinder, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
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