You telephone to apologise for muddles. We make a new appointment to fix a meter. You send two emails confirming appointment followed by an email cancelling it. Then someone turns up on cancelle... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a new client. The officer that took my call wasn’t informed enough to answer my questions regarding charge versus usage, etc. I had no choice but to sign up, and yet I have no information on how... See more
Company replied
I’m new to Affinity Water, so far been easy enough to deal with. Unsure about their direct debit procedure, set up a monthly amount but first payment taken was less than expected ! Would like to see... See more
Company replied
The first telephone enquiry, well the person who took the call wasn't helpful but all subsequent contact was great. Appointment was given, meter fixed and billing explained
Company replied
Company details
- #16 of 16 best companies in Water utility company
Written by the company
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contact info
Tamblin Way, AL10 9EZ, Hatfield, United Kingdom
- affinitywater.co.uk
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful on the phone and sorted my…
Very helpful on the phone and sorted my problem quickly
25 March 2026
Reply from Affinity Water
Hi Michael Gardner, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Rang customer services about a general…
Rang customer services about a general query and it was answered.
6 April 2026
Reply from Affinity Water
Hi Pritpal Dhnoman, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Staff very helpful
1 April 2026
Reply from Affinity Water
Hi Mrs Audrey Pollard, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Excellent services!!
6 April 2026
Reply from Affinity Water
Hi Alketa Bodini, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Staff were easy to talk to and were…
Staff were easy to talk to and were able to sort the problem out
6 March 2026
Reply from Affinity Water
Hi Nigel J Simmons, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Good service
6 April 2026
Reply from Affinity Water
Hi Diana Rishko, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Customer service and overall experience…
Customer service and overall experience was pretty good 👍🏻
20 January 2026
Reply from Affinity Water
Hi Sam, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
good service
6 April 2026
Reply from Affinity Water
Hi Mr Egils Zabaronoks, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Supplied water to the property as they…
Supplied water to the property as they we Expected to do
16 March 2026
Reply from Affinity Water
Hi Mr D Otley, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Understood my query quickly.
20 February 2026
Reply from Affinity Water
Hi Maria Kidd, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi M adem, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi BIRAJ MANEK, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Thanks for help always appreciated for…
Thanks for help always appreciated for quick solving of customers problems
10 March 2026
Reply from Affinity Water
Hi Priya Khanna, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Very helpful!
1 April 2026
Reply from Affinity Water
Hi Mr Chiu, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Great experience
Very efficient customer service agents who handled the queries efficiently.
1 March 2026
Reply from Affinity Water
Hi Elwyn, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi Mike Christie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Easy to use website
Easy to use website, simple to check details , confirmation sent with in a few days .
Very happy .
2 February 2026
Reply from Affinity Water
Hi Mark Hawkes, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi Timothy Evans, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi Mr R Verma, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Reply from Affinity Water
Hi Mrs D Marwaha & Mr M S Marwaha, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
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