Afterpay Reviews 

236,899
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 6,214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for making purchases more affordable by offering flexible payment options, often split into four installments, without incurring interest on many plans. This approach helps people manage their budgets effectively and acquire desired items without using credit cards or impacting their credit scores. The application is consistently described as easy to use, providing a convenient and straightforward shopping experience, allowing them to buy necessities and even larger items. However, some reviewers were not happy with customer support, citing unhelpful AI chatbots and difficulties in reaching human assistance for account-related concerns.

What people talk about most

Payment

Consumers find payment to be positive, appreciating the ability to split purchases into interest-free... See more

User experience

Customers had positive experiences with user experience, consistently praising the app's design and ease of... See more

Product

Reviewers highlight positive aspects of the product, emphasizing its role in enabling purchases that would... See more

Application

Reviewers mention positive feedback about the app, with many finding it well-designed, easy to use, and... See more

Price

Customers consistently note positive experiences with price, appreciating the ability to purchase desired... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are so many stores and brands that accept afterpay that it makes shopping more affordable! I've been going to concerts and sporting events and using afterpay to pace out pricey tickets! It's alw... See more

Company replied

Rated 5 out of 5 stars

I've been usi g after pay for years. It's easy to use, convenient payment options, and did not cause a hit to my credit when I initially signed up. Its is most helpful when using unfamiliar stores, as... See more

Company replied

Rated 5 out of 5 stars

I have used AFTERPAY for many years now, and they are always there when I need them. Customer service helps quickly to deal with any discrepancies. They help me deal with the rising costs we face thes... See more

Company replied

Rated 5 out of 5 stars

I really love the help buying items I really need and want but can’t really afford the full price hit to my income at one checkout moment. The biweekly pay schedule is great. I just forget to turn o... See more

Company replied


Company details

  1. Clothing Shop

Written by the company

Afterpay helps shoppers to get what they want now and pay in 4 instalments. We believe in responsible spending.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

237k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(236,899)

6,366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and fast to use Afterpay and …

Easy and fast to use Afterpay and really easy to make payment too.

20 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Adam,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Because it's truly an blessing to be…

Because it's truly an blessing to be able to get something without having to be turned down but with afterpay y'all makes everything better for me as well as other I wouldn't trade it for the world thanks was allowed me to pay with in reason for what ever it is that I need again thanks keep up the good work 🙏🙏 .

30 June 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Joqunia, 

We love this, thank you for the positive feedback! 😍️

Enjoy our services, and happy shopping!

Rated 5 out of 5 stars

Great experience

Great experience! Afterpay makes shopping more affordable with flexible payment options. The app is easy to use, payments are straightforward, and reminders help me stay on track. Highly recommended!

20 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Netoshia,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

User experience

Very good experience

19 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Angeles Solis, 

We love this, thank you for the positive feedback! 

Enjoy our services, and happy shopping!

Thank you.

Rated 5 out of 5 stars

Extremely easy to use

Extremely easy to use, keep track of your spending and make payments on time.

18 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi there,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Thank you.

Rated 5 out of 5 stars

I love the flexibility and all of the…

I love the flexibility and all of the different stores that you have to choose from and I hope that more stores will be added.

19 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Thaddeus Lucas,

So great to hear, thank you for sharing. 

Happy shopping!

Rated 5 out of 5 stars

I love shopping with Afterpay

I love shopping with Afterpay; there’s nothing negative about it—even the customer service is excellent.

19 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Sandra,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!😊️❤️

Happy shopping!🛍️

Rated 5 out of 5 stars

After Pay has always helped when I…

After Pay has always helped when I needed to make a purchase with flexible pay back!! Thank You🎉

3 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Leani,

So great to hear, thank you! 

We’re super happy you are loving our services!

Happy shopping!

Rated 5 out of 5 stars

Big Fan!

AfterPay makes it so easy to purchase investment pieces that otherwise a consumer might walk away from. Convenient, transparent and consistent. Great service!

19 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Cat,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping! 🤗️

Rated 5 out of 5 stars

So reliable,fast and easy to use.

So reliable,fast and easy to use.

19 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Candice, 

We love this, thank you for the positive feedback! 😍️

Enjoy our services, and happy shopping!

Rated 5 out of 5 stars

Easy, convenient, no credit hits

I've been usi g after pay for years. It's easy to use, convenient payment options, and did not cause a hit to my credit when I initially signed up. Its is most helpful when using unfamiliar stores, as afterpay somewhat acts as a middle man keeping me from giving the unfamiliar store my banking info.

18 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Jaxon,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Easy access

Easy access no
zero first payment

18 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Consumer,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Thankful I am able to get things we…

Thankful I am able to get things we need without having to run up my credit and have reasonable payments.

3 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Perla, 

We love this, thank you for the positive feedback! 

Enjoy our services, and happy shopping! 💕️

Rated 5 out of 5 stars

I enjoy being able to shop in payments

I enjoy being able to shop in payments. The easy and safe way to shop. You’re able to get the things you get and desire all in one shopping experience. Its wonderful. All while building your credit score. Thanks Afterpay.

18 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi ShoppingQueen,

So great to hear, thank you! 

We’re super happy you are loving our services!

Happy shopping!

Rated 4 out of 5 stars

Know The Customer and Make Paying Easier

Although gift cards can be purchased for food and other everyday necessities, I feel that Afterpay is still struggling to understand who their customers are. Additionally, making payments could be made easier if each payment could be selected and the total appears at the bottom of the screen, with an option to pay that amount. This might save people from going back and forth between the calculator app and Afterpay app.

18 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Karren,

Thank you for taking the time to provide us with your feedback!

Have a great day!

Rated 5 out of 5 stars

Well for one keep your bill payed on time

Well for one keep your bill payed on time and your limit gose up if you need help with a payment they can hold it off so you dont lose your status.

3 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Dan,

Thank you for taking the time to provide us with your feedback!

Have a great day 😊️

Rated 5 out of 5 stars

It’s always great to use Afterpay!

It’s always great to use Afterpay!
Afterpay takes the worry out of me getting the necessary items that I need! I will forever use AFTERPAY!❤️❤️❤️

10 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Laverne,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!😊️❤️

Happy shopping!🛍️

Rated 5 out of 5 stars

Super buena

Super buena

17 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi laura,

So great to hear, thank you! 

We’re super happy you are loving our services!

Happy shopping! 💕️

Rated 5 out of 5 stars

Love Afterpay

Love being able to buy what I need/want without breaking the bank. Christmas and birthdays and even hotel stays have been key.

18 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Michael,

So great to hear, thank you! 

We’re super happy you are loving our services!

Happy shopping! 😊️

Rated 5 out of 5 stars

Not having a down payment

Not having a down payment, and the time to pay off

18 July 2026
Unprompted review
Afterpay logo

Reply from Afterpay

Hi Charisse,

Thank you for taking the time to provide us with your feedback!😊️❤️

Have a great day🌞️

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