Agende Reviews 

Ordered on day 1 of going on sale, told would be dispatched by 15th September, still not here on 4th October. No reply to email sent to customer service. Very disappointing

Appalling experience !
Ordered 12 hrs after launch in the first pre sale with shipping 22nd Sept. Heard nothing about delays and sent so many emails to customer service who repeatedly told me I was in the Oct 5th pre sale which wasn’t the case. What makes me so angry is that the social media posts are pushing sales in more and more pre sales when they can’t fulfil the orders they already have. I would have so much more patience and respect if Isobel was to post about this and be honest instead of continuing to promote more pre sales and have the impression that everything is perfect. It’s very damaging to such a young brand to have such bad service and experience so early in and not address this

Edit: having requested for my order to be cancelled and refunded (after they had my money for 6 weeks with no dispatch date), I ended up claiming back from my card company as sadly, no refund was processed willingly. Watch out for this. I genuinely believe the plan all along was to allow customers to order products and pay up front, knowing full well the first products would go to influencers and paying customers would be made to wait. A great way to get cash into your business, but a terrible way to make customers feel valued and build brand loyalty. I’m sure the product is beautiful but at this point, I feel so disappointed with the buying experience I won’t risk ordering from Agende again.

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Terrible customer service from this company I’m afraid - no communication whatsoever regarding delays in dispatch after you have placed an order.

I ordered on 4th Sept having been told order would be dispatched by 22nd Sept. A week later when I had still heard nothing, I emailed customer service to ask what was going on to be told that I was confused about the delivery dates and my order would be dispatched by the 5th Oct. When I challenged this and provided evidence that my order was supposed to be dispatched by 22nd Sept as per their marketing, they offered to expedite my order to be dispatched by the 2nd Oct. Surprise surprise, this hasn’t happened so I have now requested a refund and to cancel my order.

Terrible way to run a business. I suspect they are prioritising influencers or well known people to dispatch orders to first and the little people will be left to last and fobbed off. They just need to be honest rather than making promises they won’t keep.

So very disappointing and not the way to make customers feel valued.

Terrible customer service. Pre ordered an Agende for 22nd September dispatch and it’s now 3rd Oct and still no Agende. Customer services emailed last week after me sending several emails to say it would be dispatched on 24th then the 25th and then later on Friday 25th they said it will be this week! Previously in one email they said it has already been delivered and then realised it hadn’t. The week is already over on a Friday. Several emails later this next week they eventually responded Friday Oct 2nd at 18.37 to say they’ll keep an eye out for my order and they are working on getting orders out this week. Again on a Friday at 18.37 the week is over! They are stalling for time and I don’t believe a word they say. They are most likely using templated responses. Good and honest communication is fundamental to building a good business otherwise your customers will lose confidence and trust and not want to re order. Just be honest as you should know where all the orders are up to. So 13 days late and still none the wiser as to when I will receive my £300 Agende!

Absolutely shocking customer service no response to 2 emails and whilst what I have purchased is nice once I do get the additional orders I certainly won’t be using again or recommending

I placed a pre-order on 24 September, purchasing several items which are not inexpensive.

I initially received an email for each item saying that my order was “ready to be shipped, boxed, ribboned and waiting”, which gave me confidence that everything was progressing as expected.

However, on Friday I then received another email for each item asking me to “complete order”. As payment had already been made, I checked my PayPal account to make sure the payment had gone through — and it had. I followed the link in the email, but there was nothing in my basket.

I contacted customer service through the website and received a response suggesting that it may relate to different stages of the ordering process. I was then asked for my order number. I explained that I had never actually received an order number, after which I heard nothing further.

I contacted the company again through their contact page and received a reply on Saturday saying that there was no order number showing under my email address. Since then, I have sent several emails providing proof of payment and explaining the situation, but I have still had no response since 6:20pm on Saturday.

I completely understand that mistakes and technical issues can happen. What I find disappointing is the way this has been handled afterwards. When you are taking payment for products that are not cheap, I expect a reasonable level of customer service and communication, particularly when I have provided proof of payment and am simply trying to establish what has happened to my order.

I also feel that, as the founder of the company, you would want to know when a customer is experiencing this level of difficulty. A company’s customers are the people who are buying into the brand, and whilst social media and maintaining a strong online presence are clearly important, customer service should surely be just as important.

At the moment, I have no confirmed order number, no confirmation that my order is being processed and no meaningful update from the company.

The original problem could have been a simple technical or administrative error. It is the lack of communication and follow-up that has turned it into such a frustrating experience.

I hope someone from the company eventually takes the time to look into what has happened and, more importantly, considers how situations like this are dealt with in future.
A very frustrated and disapointed customer

Amazing company

I placed an order on 05/09/2026, when the website clearly stated that the item was available for pre-order with delivery expected by 22/09/2026.

It is now a week past the expected delivery date and I have received no order, no update on the delivery, and no communication whatsoever to explain that there is a delay.

I emailed customer services last week to ask for an update and have received no response either.

The lack of communication and customer service has been extremely disappointing, particularly given the price of the product. The website may advertise a “luxury” product, but unfortunately the service has felt anything but luxurious.

I would simply expect clear communication when an order is delayed and a response to a customer’s email. Very disappointing experience.