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Age UK Trading Incontinence Reviews 

358
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally easy to navigate, making the process of finding and ordering necessary items completely straightforward and hassle-free. People also genuinely appreciate the prompt delivery services, helpful customer support, and the consistently high quality of the personal care products received. However, some people mentioned ongoing issues with the third-party courier service, noting occasional delays or frustrating delivery errors. Some reviewers expressed deep frustration when essential packages were not delivered on time or were mistakenly sent to completely wrong residential addresses down the road.

What people talk about most

Product

Clients share profound satisfaction with the product range, highlighting top quality, competitive pricing,... See more

Delivery service

People report positive experiences with delivery service, highlighting that parcels are consistently quick,... See more

Order

Users describe positive interactions with order, highlighting the simple and straightforward online process.... See more

Service

Customers had positive experiences with service, consistently praising the efficient, compassionate support... See more

Website

Customers consistently note positive experiences with website navigation, highlighting how simple it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered the next day which was most important, as necessary for a medical procedure. Wasn’t sure which to get but website was pretty easy to navigate and found what I thought would be most suitable... See more

Rated 5 out of 5 stars

Just purchased a pair of plastic pants to wear over my incontinence pants. I have to say they are brilliant. The purchase was so easy(through their partner s Vivactive),so helpful & understand... See more

Rated 5 out of 5 stars

Being ordering for my relatives for over two years now competitive prices and next day delivery take the hassle of shopping for large size pads that sell out quickly at our local store. Everything we... See more

Rated 5 out of 5 stars

I have a monthly order with age co they inform me when delivery is about to be dispatched if I need extra products they are willing to help me There products are very good do what they say saves me... See more

Company details

Written by the company

Age UK Trading Incontinence is a trusted AgeCo partner, supplying essential incontinence items to help people in later life. Our goal is to provide a larger range of incontinence products than you're likely to find at your local supermarket or pharmacy - at the lowest prices possible. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits support older people in need, with more than £14m donated to the charity in the last five years. Age UK Trading Incontinence Products are provided by Vivactive Ltd.

Contact info

4.8

Excellent

TrustScore 5 out of 5

358 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(358)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent company

Excellent company. Queries dealt with quickly and staff really helpful. Products are cheaper and better quality than I can buy elsewhere

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, reliable, well priced. Recommended!

Have tried lots of alternatives for my husband but this ‘company’ has had more choice and good advice. It’s been a learning curve but we are getting there! Very helpful to have the subscription offer - to ensure continuous stock plus a discount. Website re subscription details easy to use.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company in all respects…

Great company to order from and shop with!! Good choice of quality products. Any problems and you can phone and speak to kind, helpful an knowledgeable HUMAN!! A real bonus in this day and age. Quick deliveries and always on time.
I have never had a problem!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I have bladder problems after having…

I have bladder problems after having radiotherapy. I ordered products off Age UK Trading after running out of my prescription. I tried a different product to my prescription and I found them better. It was much cheaper to order from Age UK and pay the delivery than what it was to buy off Amazon with free delivery. I will definitely order again.

10 June 2026
Unprompted review

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