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Age UK Trading Incontinence Reviews 

358
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally easy to navigate, making the process of finding and ordering necessary items completely straightforward and hassle-free. People also genuinely appreciate the prompt delivery services, helpful customer support, and the consistently high quality of the personal care products received. However, some people mentioned ongoing issues with the third-party courier service, noting occasional delays or frustrating delivery errors. Some reviewers expressed deep frustration when essential packages were not delivered on time or were mistakenly sent to completely wrong residential addresses down the road.

What people talk about most

Product

Clients share profound satisfaction with the product range, highlighting top quality, competitive pricing,... See more

Delivery service

People report positive experiences with delivery service, highlighting that parcels are consistently quick,... See more

Order

Users describe positive interactions with order, highlighting the simple and straightforward online process.... See more

Service

Customers had positive experiences with service, consistently praising the efficient, compassionate support... See more

Website

Customers consistently note positive experiences with website navigation, highlighting how simple it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered the next day which was most important, as necessary for a medical procedure. Wasn’t sure which to get but website was pretty easy to navigate and found what I thought would be most suitable... See more

Rated 5 out of 5 stars

Just purchased a pair of plastic pants to wear over my incontinence pants. I have to say they are brilliant. The purchase was so easy(through their partner s Vivactive),so helpful & understand... See more

Rated 5 out of 5 stars

Being ordering for my relatives for over two years now competitive prices and next day delivery take the hassle of shopping for large size pads that sell out quickly at our local store. Everything we... See more

Rated 5 out of 5 stars

I have a monthly order with age co they inform me when delivery is about to be dispatched if I need extra products they are willing to help me There products are very good do what they say saves me... See more

Company details

Written by the company

Age UK Trading Incontinence is a trusted AgeCo partner, supplying essential incontinence items to help people in later life. Our goal is to provide a larger range of incontinence products than you're likely to find at your local supermarket or pharmacy - at the lowest prices possible. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits support older people in need, with more than £14m donated to the charity in the last five years. Age UK Trading Incontinence Products are provided by Vivactive Ltd.

Contact info

4.8

Excellent

TrustScore 5 out of 5

358 reviews

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Asks customers to review

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4.8

All reviews

(358)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Age UK Trading stock a wide range of…

Age UK Trading stock a wide range of products sort by us ageing folk, in many cases and wider range than can be found general shopping. Their service is very helpful and prompt. A thoroughly commendable Company, highly recommended.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

Good products, easy to order, unbelievably fast delivery. I ordered at around 9.30pm & the mattresses were with us by 2.30pm the following day. The mattress wasn’t expensive (as mattresses go) and was very comfortable- much more so than I expected. Good company, eager to help if required.

23 April 2026
Unprompted review
Rated 2 out of 5 stars

Very poor delivery

The ordering process was fine, the product fine.
The use of Evri as their courier farcical. They delivered to the wrong address, sent a photo proving they had delivered to the wrong address, then when issue raised claimed "I’ve reviewed the tracking details and can confirm that the courier was in the correct location at the time of delivery".
If that was the case I wouldn't have to play match the front door in the Evri photo to the actual address Evri delivered to, rather than the address on the package, where my 95 year old father lives, with limited mobility.
This was despite me telling them what had happened, their only response was to go back to the supplier. So what is the point of Evri????? Not a unusual experience, so why do suppliers use them??

16 April 2026
Unprompted review

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