Age UK Trading Incontinence Reviews 

358
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally easy to navigate, making the process of finding and ordering necessary items completely straightforward and hassle-free. People also genuinely appreciate the prompt delivery services, helpful customer support, and the consistently high quality of the personal care products received. However, some people mentioned ongoing issues with the third-party courier service, noting occasional delays or frustrating delivery errors. Some reviewers expressed deep frustration when essential packages were not delivered on time or were mistakenly sent to completely wrong residential addresses down the road.

What people talk about most

Product

Clients share profound satisfaction with the product range, highlighting top quality, competitive pricing,... See more

Delivery service

People report positive experiences with delivery service, highlighting that parcels are consistently quick,... See more

Order

Users describe positive interactions with order, highlighting the simple and straightforward online process.... See more

Service

Customers had positive experiences with service, consistently praising the efficient, compassionate support... See more

Website

Customers consistently note positive experiences with website navigation, highlighting how simple it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered the next day which was most important, as necessary for a medical procedure. Wasn’t sure which to get but website was pretty easy to navigate and found what I thought would be most suitable... See more

Rated 5 out of 5 stars

Just purchased a pair of plastic pants to wear over my incontinence pants. I have to say they are brilliant. The purchase was so easy(through their partner s Vivactive),so helpful & understand... See more

Rated 5 out of 5 stars

Being ordering for my relatives for over two years now competitive prices and next day delivery take the hassle of shopping for large size pads that sell out quickly at our local store. Everything we... See more

Rated 5 out of 5 stars

I have a monthly order with age co they inform me when delivery is about to be dispatched if I need extra products they are willing to help me There products are very good do what they say saves me... See more


Company details

Written by the company

Age UK Trading Incontinence is a trusted AgeCo partner, supplying essential incontinence items to help people in later life. Our goal is to provide a larger range of incontinence products than you're likely to find at your local supermarket or pharmacy - at the lowest prices possible. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits support older people in need, with more than £14m donated to the charity in the last five years. Age UK Trading Incontinence Products are provided by Vivactive Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

358 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(358)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Ordered online which was very easy and a quick delivery. Have now used this system twice and may do so again.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Product choice is amazing

Product choice is amazing & good value with next day "discreet" delivery.
I have diverticular disease & when I get diverticulitis I pass liquid stool & often get caught out.
I went through all the product choices, which was incredible. Personally I didn't need a long pad or pants or anything for ladies urinary incontinence etc.
I found the photos of products really helpful in getting an idea of type, length, thickness & absorbancy.
Believe it or not I went for one of the men's shaped urinary pads
(wide at the front & narrow & shorter at the rear). I then turned the pad around so the wide part of the pad covered my butt with the short shaped bit just sitting between my legs but not covering my lady bits in the front. This works perfectly. I dont panic about getting caught out on my way to the loo.
So my advice is to check out all products & shapes etc not just use a filtered choice. As with myself you might find a product for a different gender works for you.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

Easy to use website, fast finding items, can be picked and dispatched same day if ordered by a stated time. All good experience.
They have just changed delivery company to Evri not so good in our area.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Very happy with the products.Easy to find the item needed and to place order.Fast delivery.Im very pleased with my order and will buy again.Highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I use have a subscription for monthly deliveries for over a year now and have not had any problems. I have been able to amend or postpone my subscription with no trouble. One time evri lost a delivery and a new one was sent out the next day. Whenever I have contacted customer services they have been exceptionally helpful and very quick to reply to emails.

2 March 2026
Unprompted review

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