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Age UK Trading Incontinence Reviews 

358
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally easy to navigate, making the process of finding and ordering necessary items completely straightforward and hassle-free. People also genuinely appreciate the prompt delivery services, helpful customer support, and the consistently high quality of the personal care products received. However, some people mentioned ongoing issues with the third-party courier service, noting occasional delays or frustrating delivery errors. Some reviewers expressed deep frustration when essential packages were not delivered on time or were mistakenly sent to completely wrong residential addresses down the road.

What people talk about most

Product

Clients share profound satisfaction with the product range, highlighting top quality, competitive pricing,... See more

Delivery service

People report positive experiences with delivery service, highlighting that parcels are consistently quick,... See more

Order

Users describe positive interactions with order, highlighting the simple and straightforward online process.... See more

Service

Customers had positive experiences with service, consistently praising the efficient, compassionate support... See more

Website

Customers consistently note positive experiences with website navigation, highlighting how simple it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered the next day which was most important, as necessary for a medical procedure. Wasn’t sure which to get but website was pretty easy to navigate and found what I thought would be most suitable... See more

Rated 5 out of 5 stars

Just purchased a pair of plastic pants to wear over my incontinence pants. I have to say they are brilliant. The purchase was so easy(through their partner s Vivactive),so helpful & understand... See more

Rated 5 out of 5 stars

Being ordering for my relatives for over two years now competitive prices and next day delivery take the hassle of shopping for large size pads that sell out quickly at our local store. Everything we... See more

Rated 5 out of 5 stars

I have a monthly order with age co they inform me when delivery is about to be dispatched if I need extra products they are willing to help me There products are very good do what they say saves me... See more

Company details

Written by the company

Age UK Trading Incontinence is a trusted AgeCo partner, supplying essential incontinence items to help people in later life. Our goal is to provide a larger range of incontinence products than you're likely to find at your local supermarket or pharmacy - at the lowest prices possible. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Our profits support older people in need, with more than £14m donated to the charity in the last five years. Age UK Trading Incontinence Products are provided by Vivactive Ltd.

Contact info

4.8

Excellent

TrustScore 5 out of 5

358 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(358)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The LIVING WELL CENTRE IN SUTTON IS A…

The LIVING WELL CENTRE IN SUTTON IS A WONDERFUL PLACE FOR OLDER PEOPLE AND THOSE WITH DEMENTIA. Staff are very relaxed, friendly and give helpful advice. NOTHING IS TOO MUCH TROUBLE. An excellent lunch is served. Tea, coffee and biscuits are always available.

6 March 2026
Unprompted review
Rated 3 out of 5 stars

No advice given

I submitted a question, explaining that my 49 year old daughter had had a stroke and had needed incontinence pads ever since but that most of the urine still ended up on the floor. I asked which pads Age Co would recommend but all they did was ask which pads she was currently using.

Wanting some more absorbant pads asap, I added one pack to my basket and checked out. Then I received an email, saying I had left something (another pack of pads) in my basket. So I checked out with those and of course, I then had to pay another £3.75 delivery charge.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great purchase

Ordering from this company was very easy and straightforward. Delivered in unmarked wrapping. Delivery was quick. Product was exactly what I needed. Payment went through without any problems. Very pleased.

19 February 2026
Unprompted review

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