We established a formula for my monthly prescription. I asked to wait a couple months because I had to finish a recent glp-1 prescription. He was very flexible, and informed me I could call back just... See more
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Review summary
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Follow up providers takes time to respond any questions in a very professional manner. Never have been this easy to take care of my health.
Company replied
Experience with the doctor and getting medication was easy. But getting logged into the website/app has been a nightmare. I called and was told my issue had been escalated to IT and I would be called.... See more
Company replied
Everything was super simple and easy! I had an issue with getting the refill form, but the representative sent me a link and from there, it was a matter of minutes to process!
Company replied
Company details
Written by the company
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit. What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Contact info
United States
- agiletelehealth.com
4.6
Excellent
866 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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All of my questions answered
It was professional and great customer service. All questions answered and very informative.
19 June 2026
Reply from Agile Telehealth
Hi Monica, we’re so glad you found our team informative and professional during your visit. Thank you for trusting us and sharing your experience. Our Agile Telehealth patient support team is dedicated to providing clear, helpful answers to everyone we serve. We’ll keep working hard to maintain that high standard of care.
-The Agile Telehealth Team
Excellent first experience
On time, easy to get online, very good Telehealth experience overall. Really appreciate the automated reminders too!
19 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Mol, it’s great to hear that our platform and automated reminders made your experience so smooth. Thank you for choosing us and for sharing your kind words. Agile Telehealth reviews like yours help us ensure we’re providing the best care possible. We’ll keep working to make every interaction just as easy.
-Agile Telehealth Team
Provider was very knowledgeable and…
Provider was very knowledgeable and asked several medical related questions, providing the best weight loss plan for me.
19 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Arden, we’re so glad our provider took the time to understand your specific medical needs. It’s great that you felt well-cared for. Thank you for trusting us with your health journey. We’re committed to the Agile Telehealth personalized approach to ensure every patient receives the high-quality care they deserve.
-Agile Telehealth Team
Seamless service that takes a lot of…
Seamless service that takes a lot of the heavy lifting off my plate.
19 June 2026
Reply from Agile Telehealth
Hi Megan! We’re so glad our service has simplified things for you. Thank you for trusting us to handle the heavy lifting on your journey. Agile Telehealth reviews like yours show we're meeting our goal of providing easy, reliable care. We’re committed to keeping your experience smooth and supportive.
-The Agile Telehealth Team
In February I found Agile for my weight…
In February I found Agile for my weight loss treatment, because I mistakenly had already refilled my prescription from my current company when I got a "cannot ship to my location" warning. Under the impression that there was an issue and not wanting to interrupt my current progress, nor stop the medication abruptly, I signed up with Agile.
I received the first vial in February. I did not renew my prescription, because I had, in fact, received my prescription from the current company. Now I will take fault for not checking my transactions a little faster, however I was charged 200$ for the months of March through June, to which I received no product at all. I attempted to cancel the subscription, and asked for a refund to which the reply was "we can send you the product, (if a provider will approve it) we will not issue a refund. Stole 800$ from me. Do not sign up with this company.
19 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Chas, we’re very sorry to hear about the frustration and confusion surrounding your billing. It’s important to us that your Agile Telehealth customer service experience is transparent, and we’ll escalate this to our billing leadership to review your account and previous requests. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-Agile Telehealth
Instructions sent with injectable…
Instructions sent with injectable medication could be more robust.
7 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Julianne, we appreciate your note about the medication instructions needing more detail. Thank you for sharing your thoughts and trusting us with your care. We’re committed to using your Agile Telehealth reviews and feedback to improve our resources for all patients. We'll keep working to ensure every part of our process is clear and supportive.
-Agile Telehealth Team
I’m very please with this company
I’m very please with this company. They are very quick to answer any and all questions I’ve had.
18 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Kristen, we're so glad you've found our team to be helpful and responsive. Thank you for sharing your feedback about the Agile Telehealth patient support team. We'll keep working hard to provide the quick, clear answers you deserve.
-The Agile Telehealth Team
Fast and easy
18 June 2026
Unprompted review
Reply from Agile Telehealth
Hi João, it’s great to hear that you found our process so seamless. Thank you for your trust and for taking a moment to share your experience. We’re committed to keeping the Agile Telehealth medical weight loss program simple and stress-free for all our patients.
-Agile Telehealth Team
Done quickly
18 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Kathryn, it’s great to hear that your experience was so quick and seamless. Thank you for your feedback and for choosing us. Agile Telehealth reviews like yours help us know we’re meeting our goal of providing fast, reliable care. We’re committed to maintaining this high standard for all our patients.
-Agile Telehealth Team
Thank you for taking time to chat with…
Thank you for taking time to chat with me.
18 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Stephen, we’re so glad we could connect and have a helpful conversation today. Thank you for trusting the Agile Telehealth patient support team with your questions. We’ll continue providing the clear, personalized care you deserve.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Stephine, it’s great to hear that you found our process informative. Thank you for sharing your experience and for trusting us with your care. Our Agile Telehealth patient support team is dedicated to keeping things clear and helpful as you continue your journey.
-Agile Telehealth Team
The toughest part was getting together
The toughest part was getting together. Once we made contact everything was fine. I believe your calendar doesn't adjust "Arizona Time" to the fact we are on Pacific time this time of year, not Mountain time.... everyone else moves, we don't. So that screwed up coordination of appointment time.
16 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Carmel, we’re sorry for the confusion with the Arizona time zone during your scheduling. Thank you for your patience and for sharing this helpful feedback. Our Agile Telehealth patient support team is committed to improving our system to ensure a smoother experience for everyone. We're so glad everything is going well now!
The Agile Telehealth Team
Great experience
Great experience. Technology worked well. Provider listened and gave me the information needed.
16 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Shawna, it’s great to hear that our technology and provider met your needs so effectively. Thank you for sharing your experience and for trusting us with your care. Agile Telehealth reviews like yours help us maintain the high standard our patients deserve. We’ll keep working to ensure every visit is just as smooth and informative.
The Agile Telehealth Team
Need to work on website and login access.
Experience with the doctor and getting medication was easy. But getting logged into the website/app has been a nightmare. I called and was told my issue had been escalated to IT and I would be called. 12 hours later and no call. I am only able to get through the email I was sent. My husband had the same issue except his email was incorrect, they said they fixed it but is still not getting emails.
13 June 2026
Reply from Agile Telehealth
Hi Avery, we’re glad the medical side was easy, but we’re sorry the login process has been such a headache for you and your husband. Thank you for your patience while our IT team works on this. Our Agile Telehealth patient support team is committed to making our technology as reliable as our care.
-Agile Telehealth Team
I would not recommend this company
I would not recommend this company. In my experience, it appears to be poorly managed and does not prioritize the quality and safety of the treatment it provides.
They sent me a one-month supply of GLP-1 medication, but the stated beyond-use date (BUD) expired before I could complete all of the required doses. By the time I received the medication, one to two weeks of its usable life had already passed. In addition, the vials were not clearly labeled with the expiration or beyond-use date. When I contacted them about this issue, I was simply told to continue using the medication anyway.
The delivery process is also concerning. This medication is supposed to be kept refrigerated, yet there was no delivery notification or alert that it had arrived. In my case, the package sat outside for more than a day before I discovered it, breaking the cold chain. Once again, when I raised the issue, I was told that it was still fine to use, with little concern shown for the integrity of the medication.
The medical guidance has also been inconsistent. During a consultation, one healthcare professional advised me not to take the medication, while later, through email, I was instructed to take it. Receiving contradictory advice from the same organization is frustrating and undermines confidence in the care being provided.
Overall, my experience has been disappointing. There seems to be a lack of quality control, poor communication, and inconsistent medical guidance. When dealing with medications that require careful handling and dosing, patients deserve much better.
16 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Laura, I’m truly sorry to hear about the issues you’ve faced with your medication and the inconsistent advice you received. That’s not the experience we want for our patients. We take the safety and integrity of our treatments very seriously, and we’re reviewing your experience internally to address these quality and communication gaps. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
The Agile Telehealth Team
Reply from Agile Telehealth
Hi John, it’s great to hear that our team met your expectations and provided everything on time. We appreciate your trust and for taking a moment to share your experience. We’re dedicated to maintaining the high standards you’ve seen from the Agile Telehealth patient support team.
The Agile Telehealth Team
Reply from Agile Telehealth
Hi Tatyana, it’s great to know your doctor made everything so clear for you. Thank you for trusting us with your care. We’re committed to maintaining our Agile Telehealth personalized approach so you always feel supported on your health journey.
-Agile Telehealth Team
Good doctor and company notification…
Good doctor and company notification and emails timely.
15 June 2026
Reply from Agile Telehealth
Hi Karlene, it’s wonderful to hear you’ve had such a smooth experience with your doctor and our communications. Thank you for your trust and for taking the time to share your feedback. The Agile Telehealth patient support team will continue to ensure you have the timely updates you need.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Dan, we're happy to hear you found the process so simple. Thank you for your trust and for sharing your feedback. We'll keep working to ensure our medical weight loss program remains accessible and stress free.
-Agile Telehealth Team
Easy process
The whole process is easy but I also feel that it is safe and trustworthy. Communication is quick and complete. Great service.
15 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Joya, it’s wonderful to hear that you found our process easy and felt safe throughout. Thank you for trusting us and highlighting our quick communication. We know how important the Agile Telehealth reputation and trust are to our patients. We’ll keep working hard to provide this same reliable service for you.
-Agile Telehealth Team
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