We established a formula for my monthly prescription. I asked to wait a couple months because I had to finish a recent glp-1 prescription. He was very flexible, and informed me I could call back just... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Follow up providers takes time to respond any questions in a very professional manner. Never have been this easy to take care of my health.
Company replied
Experience with the doctor and getting medication was easy. But getting logged into the website/app has been a nightmare. I called and was told my issue had been escalated to IT and I would be called.... See more
Company replied
Everything was super simple and easy! I had an issue with getting the refill form, but the representative sent me a link and from there, it was a matter of minutes to process!
Company replied
Company details
Written by the company
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit. What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Contact info
United States
- agiletelehealth.com
4.6
Excellent
852 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The RN was very nice and knowledgeable
The RN was very nice and knowledgeable. She listened to me and adjusted my medication based on my feedback.
20 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Dayna, we’re so glad your RN took the time to listen and tailor your treatment to your specific feedback. Thank you for trusting us with your health and sharing your kind words. We’ll keep ensuring our Agile Telehealth patient support team provides this same personalized care every step of the way.
-The Agile Telehealth Team
The provider was very knowledgeable…
The provider was very knowledgeable about medication and answered all my questions
19 June 2026
Reply from Agile Telehealth
Hi Teresa, it’s wonderful to hear that your provider was able to answer all your questions so thoroughly. Thank you for trusting the Agile Telehealth patient support team to guide you through your journey. We’ll always make sure you have the expert knowledge you need to feel confident in your care.
-The Agile Telehealth Team
My NP was fabulous
My NP was fabulous. She listened and explained everything very thoroughly. I feel like she was very knowledgeable and concerned. Excellent clinician! Would definitely recommend her!!!
19 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Allison, it’s wonderful to hear your clinician provided such thorough and knowledgeable care. Thank you for trusting us and for your kind recommendation. We’re committed to providing this level of support to everyone through our Agile Telehealth personalized approach.
-The Agile Telehealth Team
It has been so easy!
18 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Christal, we're thrilled to hear that your experience has been so seamless and straightforward. Thank you for choosing the Agile Telehealth weight loss program for your journey. We’ll continue working hard to keep the process simple and stress free for you.
-Agile Telehealth Team
This is my third month with Agile…
This is my third month with Agile Health, the experience has been great. The patient support and nurses has listened to my concerns and feedback.
I personally did not loose a pound until I switched from the Tirzepatide pills to the injection and started loosing weight after my first shot. I’m glad they listened and adjusted my medication.
I’m happier with the support and medication and outcomes.
19 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Ramatu, it’s wonderful to hear that switching to injections helped you finally see the results you were looking for. Thank you for trusting our team to listen and adjust your plan. We’ll continue providing a legitimate weight loss solution tailored to your needs. We’re so glad you’re feeling happier with your progress!
-The Agile Telehealth Team
Went much smoother than I would’ve…
Went much smoother than I would’ve anticipated. Very informative and I felt like all my questions were answered
19 June 2026
Reply from Agile Telehealth
Hi D.M.A., it’s wonderful to hear that your experience was smoother and more informative than you expected. Thank you for sharing your feedback about our team answering your questions. Agile Telehealth reviews like yours highlight our dedication to patient support. We’ll continue to provide that same high level of care and clarity.
-The Agile Telehealth Team
Charlotte was great!
19 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Susan, it’s wonderful to hear that Charlotte provided such great support. Thank you for sharing your feedback and for trusting Agile Telehealth. We’ll keep prioritizing the personal care that makes our Agile Telehealth patient support team so special.
-The Agile Telehealth Team
All of my questions answered
It was professional and great customer service. All questions answered and very informative.
19 June 2026
Reply from Agile Telehealth
Hi Monica, we’re so glad you found our team informative and professional during your visit. Thank you for trusting us and sharing your experience. Our Agile Telehealth patient support team is dedicated to providing clear, helpful answers to everyone we serve. We’ll keep working hard to maintain that high standard of care.
-The Agile Telehealth Team
Excellent first experience
On time, easy to get online, very good Telehealth experience overall. Really appreciate the automated reminders too!
19 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Mol, it’s great to hear that our platform and automated reminders made your experience so smooth. Thank you for choosing us and for sharing your kind words. Agile Telehealth reviews like yours help us ensure we’re providing the best care possible. We’ll keep working to make every interaction just as easy.
-Agile Telehealth Team
Provider was very knowledgeable and…
Provider was very knowledgeable and asked several medical related questions, providing the best weight loss plan for me.
19 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Arden, we’re so glad our provider took the time to understand your specific medical needs. It’s great that you felt well-cared for. Thank you for trusting us with your health journey. We’re committed to the Agile Telehealth personalized approach to ensure every patient receives the high-quality care they deserve.
-Agile Telehealth Team
Seamless service that takes a lot of…
Seamless service that takes a lot of the heavy lifting off my plate.
19 June 2026
Reply from Agile Telehealth
Hi Megan! We’re so glad our service has simplified things for you. Thank you for trusting us to handle the heavy lifting on your journey. Agile Telehealth reviews like yours show we're meeting our goal of providing easy, reliable care. We’re committed to keeping your experience smooth and supportive.
-The Agile Telehealth Team
In February I found Agile for my weight…
In February I found Agile for my weight loss treatment, because I mistakenly had already refilled my prescription from my current company when I got a "cannot ship to my location" warning. Under the impression that there was an issue and not wanting to interrupt my current progress, nor stop the medication abruptly, I signed up with Agile.
I received the first vial in February. I did not renew my prescription, because I had, in fact, received my prescription from the current company. Now I will take fault for not checking my transactions a little faster, however I was charged 200$ for the months of March through June, to which I received no product at all. I attempted to cancel the subscription, and asked for a refund to which the reply was "we can send you the product, (if a provider will approve it) we will not issue a refund. Stole 800$ from me. Do not sign up with this company.
19 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Chas, we’re very sorry to hear about the frustration and confusion surrounding your billing. It’s important to us that your Agile Telehealth customer service experience is transparent, and we’ll escalate this to our billing leadership to review your account and previous requests. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-Agile Telehealth
Instructions sent with injectable…
Instructions sent with injectable medication could be more robust.
7 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Julianne, we appreciate your note about the medication instructions needing more detail. Thank you for sharing your thoughts and trusting us with your care. We’re committed to using your Agile Telehealth reviews and feedback to improve our resources for all patients. We'll keep working to ensure every part of our process is clear and supportive.
-Agile Telehealth Team
I’m very please with this company
I’m very please with this company. They are very quick to answer any and all questions I’ve had.
18 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Kristen, we're so glad you've found our team to be helpful and responsive. Thank you for sharing your feedback about the Agile Telehealth patient support team. We'll keep working hard to provide the quick, clear answers you deserve.
-The Agile Telehealth Team
Fast and easy
18 June 2026
Unprompted review
Reply from Agile Telehealth
Hi João, it’s great to hear that you found our process so seamless. Thank you for your trust and for taking a moment to share your experience. We’re committed to keeping the Agile Telehealth medical weight loss program simple and stress-free for all our patients.
-Agile Telehealth Team
Done quickly
18 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Kathryn, it’s great to hear that your experience was so quick and seamless. Thank you for your feedback and for choosing us. Agile Telehealth reviews like yours help us know we’re meeting our goal of providing fast, reliable care. We’re committed to maintaining this high standard for all our patients.
-Agile Telehealth Team
Thank you for taking time to chat with…
Thank you for taking time to chat with me.
18 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Stephen, we’re so glad we could connect and have a helpful conversation today. Thank you for trusting the Agile Telehealth patient support team with your questions. We’ll continue providing the clear, personalized care you deserve.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Stephine, it’s great to hear that you found our process informative. Thank you for sharing your experience and for trusting us with your care. Our Agile Telehealth patient support team is dedicated to keeping things clear and helpful as you continue your journey.
-Agile Telehealth Team
The toughest part was getting together
The toughest part was getting together. Once we made contact everything was fine. I believe your calendar doesn't adjust "Arizona Time" to the fact we are on Pacific time this time of year, not Mountain time.... everyone else moves, we don't. So that screwed up coordination of appointment time.
16 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Carmel, we’re sorry for the confusion with the Arizona time zone during your scheduling. Thank you for your patience and for sharing this helpful feedback. Our Agile Telehealth patient support team is committed to improving our system to ensure a smoother experience for everyone. We're so glad everything is going well now!
The Agile Telehealth Team
Great experience
Great experience. Technology worked well. Provider listened and gave me the information needed.
16 June 2026
Unprompted review
Reply from Agile Telehealth
Hi Shawna, it’s great to hear that our technology and provider met your needs so effectively. Thank you for sharing your experience and for trusting us with your care. Agile Telehealth reviews like yours help us maintain the high standard our patients deserve. We’ll keep working to ensure every visit is just as smooth and informative.
The Agile Telehealth Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.