We established a formula for my monthly prescription. I asked to wait a couple months because I had to finish a recent glp-1 prescription. He was very flexible, and informed me I could call back just... See more
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Review summary
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Reviews shaping this summary
She was very encouraging of my progress! I was dreading the call because I scheduled it during my work hours but it was surprisingly quick and easy- not to mention pleasant!
Follow up providers takes time to respond any questions in a very professional manner. Never have been this easy to take care of my health.
Company replied
Everything was super simple and easy! I had an issue with getting the refill form, but the representative sent me a link and from there, it was a matter of minutes to process!
Company replied
Company details
Written by the company
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit. What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Contact info
United States
- agiletelehealth.com
4.6
Excellent
823 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Extremely poor customer service
This company is awful to deal with! The medication came with other ingredients that were not disclosed up front. I scheduled a care appointment and nobody showed up then they marked that I canceled it! It took 2 days for a nurse to return a phone call once I had a question. As a result of all of this, I canceled my membership over their poor customer service. Once canceled, I immediately lost access to the patient portal and could not extract my prescription details. Since this is a compounded formula, that’s important health information. I called customer service and requested an email of those details and was told no. However, I’m still within my 28 days that I paid for medication. This company is awful! Do your homework! There are much better companies out there!
26 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Traci, we’re truly sorry for the frustration you’ve experienced with your care and the difficulty accessing your prescription details. It’s concerning to hear about the missed appointment and the trouble you had with our customer service. We take your feedback seriously and want to ensure you have the health information you need. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
- Agile Telehealth
I would not use this company
I would not use this company. My experience was frustrating. I paid the $50 lab fee expecting to move forward with TRT, only to learn afterward that TRT services were not available in Louisiana. When I requested a refund of the lab fee, it was denied. I believe customers should be informed of state availability before they are charged. Better communication upfront would have prevented this situation.
26 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Luke, we’re so sorry for the frustration you’ve had regarding service availability in Louisiana. It’s clear we should have been more transparent about state restrictions before any fees were charged. We’re taking your feedback to heart to improve the Agile Telehealth customer service experience for everyone. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-Agile Telehealth
Effectiveness
Love the way they listen to the concerns. If meds need to be adjusted they do it. Meds are effective and they are shipped very fast. I'm very satisfied.
26 July 2026
Unprompted review
Doctor was courteous and attentive to…
Doctor was courteous and attentive to my needs
25 July 2026
Unprompted review
Very happy with all of the clinicians
Very happy with all of the clinicians I’ve met with. And quick to schedule (like within 30 minutes).
24 July 2026
Unprompted review
I felt as though the clinician was…
I felt as though the clinician was genuinely interested in my concerns with my weight loss process
23 July 2026
Unprompted review
Completely wasted my time and money…
Completely wasted my time and money getting laboratory work completed for a medication they are unable to provide based on where I live. They even had me pay for a 3 month supply of the medication, only to they find out they can't offer the medication in Louisiana. They are very disorganized and I get 3-4 text and emails each day asking for information that I have already entered on the website.
21 July 2026
Unprompted review
Reply from Agile Telehealth
Hi David, we’re very sorry for the frustration and confusion regarding medication availability in your state. It’s clear we missed the mark with our internal coordination, and we understand how upsetting it is to deal with repetitive messages. We want to make this right and improve your Agile Telehealth customer service experience by ensuring your account is handled correctly. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-Agile Telehealth
Reply from Agile Telehealth
Hi Davidjon, it’s great to hear that you found our process easy and the service prompt. Thank you for your trust and for choosing our medical weight loss program. Your feedback helps us a lot. We’re committed to maintaining this high level of care and efficiency for you.
The Agile Team
Felt comfortable
Easy phone call with provider. Made me feel comfortable.
20 July 2026
Unprompted review
Great communications
Great communications. Good questions asked. Came up with a good treatment plan in less than 10 minutes.
19 July 2026
Unprompted review
Easy as pie!
19 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Donette, it’s great to know you found everything so simple and stress-free. Thank you for sharing your positive feedback and choosing us. We’ll keep working to ensure our medical weight loss approach remains easy for all our patients.
The AgileTelehealth Team
I would have given a 0 star if…
I would have given a 0 star if possible. I followed the text prompts an got my bloodwork and as soon as it was submitted, I was informed to set up a video meeting with the doctor and to pick a date. There are no dates available. After a week of talking with a receptionist who says "I see you missed the meeting" of which I never could set a meeting. Now after not getting any consultation, the receptionist states, "I cannot issue a refund because it's too late". That's not my fault. You can never meet a doctor. This is a scam.
19 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Michael, we’re so sorry for the frustration you’ve experienced with our scheduling system and the conflicting information regarding your refund. It sounds like there was a major breakdown in communication, and we want to make this right. We’ve shared your feedback with our leadership team to ensure this is reviewed and resolved immediately. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
- Agile Telehealth
Very professional
I had a very great experience. This is a very professional setting and all my questions were answered.
19 July 2026
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