We established a formula for my monthly prescription. I asked to wait a couple months because I had to finish a recent glp-1 prescription. He was very flexible, and informed me I could call back just... See more
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She was very encouraging of my progress! I was dreading the call because I scheduled it during my work hours but it was surprisingly quick and easy- not to mention pleasant!
Follow up providers takes time to respond any questions in a very professional manner. Never have been this easy to take care of my health.
Company replied
Everything was super simple and easy! I had an issue with getting the refill form, but the representative sent me a link and from there, it was a matter of minutes to process!
Company replied
Company details
Written by the company
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit. What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Contact info
United States
- agiletelehealth.com
4.6
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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I would have given a 0 star if…
I would have given a 0 star if possible. I followed the text prompts an got my bloodwork and as soon as it was submitted, I was informed to set up a video meeting with the doctor and to pick a date. There are no dates available. After a week of talking with a receptionist who says "I see you missed the meeting" of which I never could set a meeting. Now after not getting any consultation, the receptionist states, "I cannot issue a refund because it's too late". That's not my fault. You can never meet a doctor. This is a scam.
19 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Michael, we’re so sorry for the frustration you’ve experienced with our scheduling system and the conflicting information regarding your refund. It sounds like there was a major breakdown in communication, and we want to make this right. We’ve shared your feedback with our leadership team to ensure this is reviewed and resolved immediately. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
- Agile Telehealth
Very professional
I had a very great experience. This is a very professional setting and all my questions were answered.
19 July 2026
She was amazing
She was amazing. She explained everything very clearly and listened to any concerns I had.
18 July 2026
Unprompted review
We had an audio issue but she powered…
We had an audio issue but she powered through with an effective session.
18 July 2026
Unprompted review
Nurse practitioner was very attentive…
Nurse practitioner was very attentive and informative. I appreciate her listening to all my concerns.
17 July 2026
Open and caring
She asked questions, let me ask questions and explained andwers thoroughly
17 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Leslie, it's wonderful to hear you had such a thorough and supportive conversation with our team. We're glad we could provide the answers you needed and appreciate your trust. We'll continue to ensure every patient receives clear guidance through the Agile Telehealth personalized approach.
-Agile Telehealth Team
My experience with Agile Telehealth has…
My experience with Agile Telehealth has been consistently disappointing from the very start. My first order arrived with the wrong medication, and it took multiple calls with three different providers — each giving me conflicting instructions — before Dr. Grant finally identified that the medication had been sent in the wrong quantity. He personally instructed me to follow up directly with him going forward, but when I called back to schedule with him, I was told this wasn't possible and that I'd have to see whoever was available instead, meaning I'd have to re-explain my entire medical history all over again.
On top of that, the medication I was prescribed had no effect at all, so I was left paying significant costs with zero results.
The scheduling has also been a nightmare. On one occasion, I received a confirmation for a 2:30 PM appointment, showed up, and no one was there. After waiting, I got a new notification saying it was actually at 3:00 PM — I waited again, and still no provider joined.
Communication across the platform is inconsistent, follow-up commitments (like a promised 24-hour callback) were not honored, and I never felt confident that my care was being handled with any continuity or attention to detail. I ultimately had to cancel my care altogether.
I wanted this to work, especially given the cost of the medication involved, but I can't recommend this service based on my experience.
17 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Andrea, we’re truly sorry for the frustration and lack of continuity you experienced with your care and scheduling. It’s clear we missed the mark on communication. We’re reviewing your case internally to improve the Agile Telehealth customer service experience and prevent these errors from happening again. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
- Agile Telehealth
Quick and easy
17 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Pam, it’s wonderful to know that you found our process so seamless and straightforward. We appreciate you taking a moment to share your positive experience in these Agile Telehealth reviews. We’re committed to keeping our services efficient and accessible for everyone we serve.
-Agile Telehealth
Monica was very helpful and gave me…
Monica was very helpful and gave me great solutions for challenges in order to stay successful on my weightloss journey
17 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Michelle, it’s wonderful to hear that Monica provided the helpful solutions you needed to navigate your challenges. Thank you for trusting the Agile Telehealth patient support team with your health journey. We’ll continue to provide that same level of dedicated care as you move forward.
-Agile Telehealth
All my questions were answered
17 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Edith, it’s great to hear that we could provide the clarity you needed. Thank you for trusting the Agile Telehealth patient support team with your journey. We’ll continue to make sure every question is answered so you feel confident in your care.
-Agile Telehealth
Attention to detail and thoroughness
Attention to detail and thoroughness
16 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Masha, it means so much to hear that you noticed our thoroughness and attention to detail. Thank you for choosing us and sharing your positive feedback. The Agile Telehealth patient support team will continue providing this high level of care for every step of your journey.
-Agile Telehealth
Reply from Agile Telehealth
Hi Christina, it’s so great to hear that Natalie made such a positive impression with her knowledge and kindness. Thank you for choosing us and for sharing your experience with the Agile Telehealth patient support team. We’re committed to maintaining this level of high quality care for you.
-Agile Telehealth
Reply from Agile Telehealth
Hi there! It’s great to hear that our process is convenient and saves you time. Agile Telehealth reviews like yours help us ensure we’re making health journeys easier for everyone. Thank you for your trust. We’ll keep focusing on providing a smooth, high-quality experience.
-The Agile Telehealth Team
Wonderful lady and very knowledgeable
I am very pleased with the help, support, communication, and knowledge of my provider. A+++
15 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Tanya, it’s wonderful to hear that your provider offered such knowledgeable and supportive care. We truly appreciate your kind words and the trust you’ve placed in us. Our Agile Telehealth patient support team is dedicated to maintaining this high level of service for your journey.
-Agile Telehealth
the ease of scheduling
the ease of scheduling, the appointment, support contact and resolution when I wasn't a fit for sought treatment after all
15 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Lindalee, we’re so glad our team could help you navigate the process smoothly. Even if a treatment isn't the right match, we always aim to provide clarity and support. Thank you for trusting the Agile Telehealth patient support team. We’ll continue to uphold this standard of care for every patient.
-The Agile Telehealth Team
Reply from Agile Telehealth
Hi Janet, we’re so glad you found our process easy and quick. Thank you for sharing your experience and for your trust. We're committed to ensuring our medical weight loss program remains efficient and supportive for all our patients.
-The Agile Telehealth Team
I was charged for a refill, but it wasn’t sent
I was charged for a refill, but it wasn’t sent. 2 weeks later, I reached out to see what happened. I was told to go on my portal to complete a questionnaire, but there was no link. Get an app. It took me awhile to find an old email to fill out the questionnaire. Get an app.
13 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Kimberly, thank you for sharing your experience. We’re sorry for the frustration finding your questionnaire and the delay with your refill. Your feedback is essential for improving the Agile Telehealth customer service experience. We also appreciate your suggestion regarding an app. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-The Agile Telehealth Team
It was very easy to use and I am very…
It was very easy to use and I am very pleased with the service
13 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Justin, we’re thrilled to hear that you found our process so easy to navigate. Thank you for your kind words and for choosing us for your health journey. Agile Telehealth reviews like yours help us know we're on the right track. We'll continue to keep our service simple and supportive for you.
The Agile Telehealth Team
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