We established a formula for my monthly prescription. I asked to wait a couple months because I had to finish a recent glp-1 prescription. He was very flexible, and informed me I could call back just... See more
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Review summary
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I've been unable to find time to go to a dermatologist to get an update to my rosacea. This option was quick, easy and I only took 5 minutes out of day to do!
Follow up providers takes time to respond any questions in a very professional manner. Never have been this easy to take care of my health.
Company replied
Experience with the doctor and getting medication was easy. But getting logged into the website/app has been a nightmare. I called and was told my issue had been escalated to IT and I would be called.... See more
Company replied
Company details
Written by the company
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit. What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Contact info
United States
- agiletelehealth.com
4.6
Excellent
851 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Wonderful lady and very knowledgeable
I am very pleased with the help, support, communication, and knowledge of my provider. A+++
15 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Tanya, it’s wonderful to hear that your provider offered such knowledgeable and supportive care. We truly appreciate your kind words and the trust you’ve placed in us. Our Agile Telehealth patient support team is dedicated to maintaining this high level of service for your journey.
-Agile Telehealth
the ease of scheduling
the ease of scheduling, the appointment, support contact and resolution when I wasn't a fit for sought treatment after all
15 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Lindalee, we’re so glad our team could help you navigate the process smoothly. Even if a treatment isn't the right match, we always aim to provide clarity and support. Thank you for trusting the Agile Telehealth patient support team. We’ll continue to uphold this standard of care for every patient.
-The Agile Telehealth Team
Reply from Agile Telehealth
Hi Janet, we’re so glad you found our process easy and quick. Thank you for sharing your experience and for your trust. We're committed to ensuring our medical weight loss program remains efficient and supportive for all our patients.
-The Agile Telehealth Team
I was charged for a refill, but it wasn’t sent
I was charged for a refill, but it wasn’t sent. 2 weeks later, I reached out to see what happened. I was told to go on my portal to complete a questionnaire, but there was no link. Get an app. It took me awhile to find an old email to fill out the questionnaire. Get an app.
13 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Kimberly, thank you for sharing your experience. We’re sorry for the frustration finding your questionnaire and the delay with your refill. Your feedback is essential for improving the Agile Telehealth customer service experience. We also appreciate your suggestion regarding an app. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-The Agile Telehealth Team
It was very easy to use and I am very…
It was very easy to use and I am very pleased with the service
13 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Justin, we’re thrilled to hear that you found our process so easy to navigate. Thank you for your kind words and for choosing us for your health journey. Agile Telehealth reviews like yours help us know we're on the right track. We'll continue to keep our service simple and supportive for you.
The Agile Telehealth Team
Very short and thorough
Very short and thorough, better than my previous video conferences
14 July 2026
Reply from Agile Telehealth
Hi Brandon, we're glad our video conferences felt more efficient and thorough than your previous experiences. Thanks for choosing us and sharing your feedback. Agile Telehealth reviews like yours help others find quality care. We’ll keep working to ensure every patient has a great experience with our team.
-Agile Telehealth Team
I had a video visit and it started on…
I had a video visit and it started on time, was very thorough, efficient. The sound and video quality were excellent.
13 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Jennifer, we're glad your video visit was so thorough and efficient. Thank you for trusting us and sharing your experience. Agile Telehealth reviews like yours help us show that high quality care can be seamless. We’ll keep working to provide the reliable support you deserve as you move forward.
-Agile Telehealth Team
Satisfied
Very happy with my experience. Everything was explained thoroughly, and I felt well informed throughout the entire process.
12 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Kelly, it’s wonderful to know you felt well informed throughout the entire process. Thank you for sharing your experience and choosing us for your care. Agile Telehealth reviews like yours motivate us to keep providing high-quality, transparent support.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Derek, it’s wonderful to know you found your doctor to be so helpful. Thank you for trusting us and sharing your experience. We’re committed to providing high quality, personalized care for every patient. Our Agile Telehealth patient support team is always here to ensure you feel supported throughout your journey.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Jody, it’s great to know that you found our process easy and our health providers excellent. Thank you for your trust and for sharing your kind words. We’ll keep working hard to ensure that Agile Telehealth reviews continue to reflect the high standard of support we provide every patient.
-Agile Telehealth Team
Great service and experience with the…
Great service and experience with the provider.
10 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Ash, it’s wonderful to hear that you’ve had such a great experience with our provider. Thank you for choosing the Agile Telehealth weight loss program and for sharing your feedback. We're dedicated to keeping our service high quality for you.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Aracelly, it’s wonderful to hear that Evelyn provided such a helpful experience for you. Thank you for sharing your feedback about our Agile Telehealth patient support team. We’re committed to maintaining this high standard of care for every step of your journey.
-Agile Telehealth Team
Finally had someone who explained to me…
Finally had someone who explained to me what was going on. I didn't feel rushed and got the results that I was looking for.
10 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Bob, it’s wonderful to hear you felt well informed and never rushed during your time with us. We appreciate your trust and are thrilled you’re seeing the Agile Telehealth weight loss results you wanted. We’ll continue providing the patient focused care that made your experience a success.
-Agile Telehealth Team
Very happy with my visit
I don’t understand. I already said my experience was.
9 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Iris, we understand the confusion and appreciate you taking the extra time to respond. Thank you for your 5-star rating and for trusting us with your health journey. Agile Telehealth reviews like yours mean a lot to us. We’re dedicated to keeping your experience with our team simple and high quality.
-Agile Telehealth Team
It's already super simple so I don't…
It's already super simple so I don't know what could make it easier
9 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Melissa, we’re thrilled that you’ve found our process so seamless and easy to navigate. Thank you for trusting us and sharing your feedback. Agile Telehealth reviews like yours help show how accessible our care can be. We’ll continue working to ensure our process stays simple and supportive for everyone.
-Agile Telehealth Team
Flawless
Flawless. Communicating as far as refills is simple. There is other noise as far as care coaching and continuing texts and emails stating my program has been cancelled/ended. Including after I loaded my test results getting notifications these haven’t been received. It would be nice to remove the noise.
9 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Melanie, it’s great that refills are simple, but we’re sorry for the noise regarding your test results and status. Thank you for your trust and for sharing this feedback. We’re committed to improving, and Agile Telehealth reviews like yours help us refine our communication for a seamless experience.
-Agile Telehealth Team
I appreciate the smooth process
I appreciate the smooth process. My hope is that it stays a smooth process throughout this journey. Nothing is worse than signing up for a program and having difficulty getting assistance when needed.
8 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Joann, we’re glad your start was so seamless. Thank you for your trust and for highlighting the importance of reliable help. Our Agile Telehealth patient support team is here to ensure your experience stays positive and straightforward. We’re committed to providing that same high level of care every step of the way.
-Agile Telehealth Team
Customer service was excellent
Customer service was excellent
Damian ( representative) was patient and very helpful!
8 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Gloria, we're so happy to hear that Damian provided such patient and helpful service. Thank you for sharing your kind feedback about our Agile Telehealth patient support team. We'll continue to prioritize this level of care for all our patients.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Sue, we’re so happy to hear you had such an excellent experience with our team. Thank you for sharing your kind feedback! Agile Telehealth reviews like yours help others feel confident in their journey. We’ll continue to provide the dedicated support you deserve every step of the way.
-Agile Telehealth Team
The NP was knowledgeable
The NP was knowledgeable, easy to understand and explained the process and procedures clearly. All questions answered. I appreciated her expertise.
8 July 2026
Unprompted review
Reply from Agile Telehealth
Hi Bos, it’s wonderful to hear that our nurse practitioner provided the clarity and expertise you needed. Thank you for your kind words and for trusting us. We’ll make sure the Agile Telehealth patient support team continues to provide this level of clear, professional care.
-Agile Telehealth Team
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