Agincare Reviews 551

Everyone I dealt with was really helpful and friendly from start to finish regarding the admission of my mother to Lansdowne Hill Care Home.
The whole process was caring, considerate and professional.
Thanks to Sharon, Mike and Natasha.

Mum is in for respite care and we are very pleased with the care she has received....thank you 😊

My father had been in hospital for weeks awaiting transfer to a new care home. We visited Cheriton and immediately knew for certain that this lovely, bright house with a charming garden and such delightful staff was the one and Dad smiled all day. It was such a relief to know that he was moving there. Thank you so much, Agincare, for arranging everything so quickly and for everyone's welcome on the day Dad moved to Cheriton Care Home.

Had a ‘wonderful’ carer who as my Mum’s husband was dying remained solely focussed on large wipes and bed pads. She carefully reminded my Mum that she wouldn’t go to heaven and be with my Dad if she didn’t behave. Just what we needed at the worst of our times for our family.

They were very helping and accommodating to help us with arranging care for our mother. So far it has been a very smooth transition.

Excellent service provided all the way through the process of setting up live in care for my Nan.
She is now receiving the best care from her own home. We can’t thank you enough for making our Nan comfortable and putting us all at ease

Five stars from us 😊

Choosing the correct care home is hard work but we liked both Victory and Admiralty, the head office team were very supportive and the Victory staff have been brilliant in supporting the family, thankyou

Amazing support and understanding to our family situation. Caring and patient towards us all. Thank you

The support that we have received from everybody at Agincare since making contact at a difficult family time has been excellent. No request has been too difficult for the team and all of our needs have been met or exceeded. Communication has been excellent.

Agincare staff have been fantastic with allocating emergency care workers (at very short notice) for my elderly dad after he was discharged from hospital, having had a very bad fall. Their friendly staff kept me up to date with their progress, right up until the care was put into place. I have met some of the care workers, all of whom are happy, kind and considerate. It is clear that they enjoy the work they do. Agincare’s swift action gave me peace of mind, thank you Agincare!

My Dad has just started a spell of respite today for 3 weeks. So far all seems to have gone well. It’s his first time away from my mum following a diagnosis of Vascular Dementia which is steadily worsening.
The process was made very easy by very caring and helpful staff who have made this transition an easy one in a difficult an emotional situation….. thank you so much Agincare

My father stayed at Admiralty House for 6 weeks of respite following a prolonged hospital stay and rehabilitation. He was very happy there and when he left mentioned that he felt he was saying goodbye to friends.
Everyone at the care home knew his name and always asked after him. They always had time for a chat and a laugh and that cheered him up immensely. I visited my Dad every day of his stay and all the staff and carers were friendly and helpful and very efficient- they are kind hearted and genuinely caring people.

Agincare were helpful and efficient from the very first day I contacted them. They were always available to chat to and discuss any concerns. I cannot fault the service we received nor the wonderful care and help extended to my Dad. They were all instrumental in his progress to recovery and his future health and mobility. He genuinely misses them all.

Excellent service from Michael, and Kelsey. Very caring and efficient both of them.

I've been working with Agincare for a few years and it's been a very good experience overall, especially under Clair Ward management.
Special praise goes to Gemma Mason, the most professional and outstanding coordinator I have ever encountered, who never spares time and effort in helping me, whenever I need support.

From start to finish my experience with Agincare has been excellent. I was treated like a human being and my needs and requirements were listened to and a Care Home selected which is perfect for my husband. Demi went out of her way to help and always followed up and through, calling back to check and confirm. Absolutely brilliant! Thank you.

On arrival the room was ready and the staff could not do enough to help us.

After a long stay in hospital mum was discharged with wraparound care provided by Social services. Charlie mums carer was absolutely fantastic with mum. She not only provided care and support with helping mum settle back home but also helped mum gain her confidence back after being in hospital for 4 months. She treated mum with respect and helped her all aspects of personal care. Mum settled back home only with the support Charlie provided. Thank you so much Charlie for looking after mum so well xx

Good experience with one exception . You asked me to upload my signature on an Agreement but I do not have enough tech knowledge to do that .

I've been working with agincare for 2 and half year Gemma is absolutely ready to listen and assist my coordinators ar great too. I luv my job

Agincare has done a very good job in looking after both of my elderly parents who had different types of dementia. They handled situations which could sometimes be challenging and could move with all necessary speed to replace care workers if someone had to leave at short notice. On the whole, the service has been excellent.

Charlee Williams deserves a special mention for having given the highest quality of end-of-life care to my father and then helped to prepare the house for my mother to return after a time in hospital. She is one of the very best care workers and we were very lucky to have her to look after Dad in his last days.