Agnew Group Reviews 

Went to view / test drive a lovely A1 yesterday, and ended up driving it home same day in a matter of hours! Couldn’t be more appreciative of David William & Liam McKissock for sorting me out so quickly. Fantastic staff couldn’t recommend them more

Another service completed by the staff at Audi Titanic Quarter Belfast, amazing service From the moment you walk through the door, until you leave, friendly,welcoming, nothing is too much. The atmosphere between the staff is great. Everything from booking the car in and getting a lift home and back. Thanks to the great drivers and Louise and all the service department team, behind the scenes working away. Well done by all, as it's definitely a team effort. Thank you, I always enjoy my trips to the showroom. *****

Great service

Have to say a really excellent service by Jamie and the team in Agnews Mallusk . Our car had 2 issues , a leak from the gear box and a handbrake button module not working . All the work was covered under the warranty and completed to high standard . Had the car in twice and they washed and gave the inside a clean on both occasions . Did not cost a penny due to the warranty and gives peace of mind if ever buying another car from Agnes Mallusk.

William (Boyd) gave my wife and I outstanding service from start to finish! He was friendly, very knowledgeable and, importantly, never pushy. William (and Sasha on finance) made the whole process, stress free, and answered every question clearly and helped to source the perfect Q3 Black edition for me at a great price.Highly recommended!

Paint falling off car after 9 years and paying £500 for paint protection when the car was 2. David in service won’t return my emails. He informed me all Mercedes paint is only covered on the metal parts. Bumpers, spoilers and door handles, mirror’s etc are not covered under their warranty. Clearly product is not fit for purpose. Do yourself a favour and avoid this inferior product and this unprofessional, cowardly, ripoff dealership. Very disappointed with how this was dealt with.

Bought a car advertised as VW Used Approved. Sales staff arrogant and defensive when questioned on obvious matter such as timing belt and gearbox. 2 salesmen pushed vehicle as 'the best looked after car on their forecourt'. Car clearly had not been inspected nor had any recent maintenance work done to it. Asked for a copy of the multipoint check (having been advused by VW Uk that they should provide) and was refused. Car returned for a refund due to a list of issues. Very disappointing experience from a main dealer. Interesting to note the same white VW Golf estate now for resale at a higher price.
My advice to Agnews - be honest in your preparation and sale of vehicles.
My advice to customers - approach Agnews with caution and don't fall for their sleazy tactics.

Outstanding experience with Mini Bavarian Belfast. From start to finish the service was professional, helpful and genuinely customer focused.
Arron, Gary and Shane were excellent. They went out of their way to make everything easy, explained everything clearly and provided exceptional customer service, making sure I was comfortable with every step of the process. Their knowledge and dedication really stood out.
I also really appreciated the loan cars whenever they were needed. I was never left stuck, which made a huge difference and showed the level of care they have for their customers.
I honestly can’t praise the team enough. I absolutely love my new car and the whole experience has been fantastic. Thank you again to everyone involved.

I had the pleasure to have dealt with Jade from my first meeting her, was impressed with her caring and professionalism and no pressure approach, taking the time to answer my questions on the new mercedes gla, offering honest advice.

Recently Jade and myself hand a handover on the new mercedes and I would have no hesitations in recommending Jade great asset to the team at mercedes benz.

Fast efficient service. Staff so helpful and kept up to date how my car is being serviced. Video sent to my phone of the actual work being done. Brilliant

I had a brilliant experience dealing with the BMW sales manager Robbie. He was polite, friendly, and genuinely helpful from start to finish. Communication was great , he always kept me updated and nothing was ever too much trouble. He really went above and beyond to make sure everything went smoothly. A really good and professional guy who clearly cares about his customers. Highly recommended!

Incredible service from Hannah last Wednesday and Thursday. The dealership has a fantastic representative who ensures that all issues are covered

If you haven’t dealt with Glenn and Ryan, then let us tell you how fantastic they were—from our first meeting right through to the final car purchase.

What made the difference compared to other sales experiences?
Their understated professionalism and completely no-pressure approach. They took the time to answer every question, offered honest advice, and made the whole process smooth and enjoyable.

Buying a car can sometimes feel stressful, but Glenn and Ryan made it easy and straightforward. We wouldn't hesitate to recommend them to anyone looking for a great customer experience and a great car.

Nigel and Jayne Magee
Magee Dental Care, Lurgan

I’m not in the least impressed with Agnews (VW Commercial) having taken 2 months to return my VW Grand California and refusing to return the vehicle in the same clean state handed over.

With one month of usage lost, despite this being the second time Agnews undertook to complete repairs to my vehicle, I was told ‘Agnews are not equipped to deal with Grand Californias’ and the repair was to be effected elsewhere. On collecting the vehicle after 2 months, I was told I should ‘take it elsewhere in future’!

I was further told Agnews weren’t responsible for the dirty/stained/grubby state in which the van was returned (that ‘there were 2 dealerships working on the van’, ‘the van was in this state when dropped off’, they’d ‘cleaned where they dirtied’, ‘our workmen wouldn’t have been in that part of the van’...) Attempting to close the argument and get rid of me, I was told at least 3 or 4 times, by their General Manager, that my van was ‘repaired and fit to drive away’!

The overriding message that I’ve taken away was … we don’t want your business in future, so don’t care whether you’re a satisfied customer!

To make matters worse, taking the vehicle away it has been noted that the door pillar trim has been fitted incorrectly on both sides of the vehicle resulting in the seatbelts not adjusting as designed. Despite repeated calls and emails, Agnews have yet to make contact to make arrangements to rectify this issue; ordinarily recorded as a MOT MAJOR defect.

*** UPDATE ***
The Agnews Senior Management response received:

‘We are satisfied that the work carried out on your vehicle was completed correctly and to the appropriate standard.

As it is clear that we are unable to meet your expectations, we recommend that you refer the matter to an authorised California dealer for any further assessment or assistance.

Regards,
Marc’

My response…

‘Marc,

You undertook to provide a service for which VW will be reimbursing you under the vehicle warranty. However, you have failed to carry out that work correctly (the seatbelt system is not working as designed or as it was working when the vehicle was dropped off with your dealership) and I expect rectification. For the avoidance of your confusion, this work is not California specific with the fitment no different to a VW Crafter or Transporter.

The responsibility for rectification is yours (your dealership’s) not anyone else’s. Time to set aside excuses, step up and do the work you’ve been paid for.

I’ll make further contact tomorrow if I haven’t received a positive response in the interim.

Yours…’

Excellent service as always from David and team

Made a phone call on Thursday to Agnew Belfast on. 12 Feb 2026 at 10 19am spoke to Amy who was to come back to me that day with the cost to carry out works. No return call back that day or the following day Friday 13 Feb . I made Eight number phone calls on Friday 13 at time starting 15. 46 each call rang so long with no answer to the attempted calls that disconnected. I phoned a much smaller repair shop ang got answered within seconds and was able to book my car in for the service works on Wed 18 Feb. If I could give zero to Agnew Mercedes I would , however I reluctantly gave 1 star . Totally disappointed with customer care at Agnew Belfast . Posted by S. Montgomery.

I honestly can’t say enough about Agnew and James who handled our sale. I needed to change car the same day, and James really went above and beyond to make it happen. I don’t remember ANY dealer trying to add value to a trade in, or filling the new car with fuel and covering road tax. A full years warranty is also not something I’ve ever received before. A truly customer focused, friendly, helpful and professional service from start to finish. Highly recommended!!

Was given a book in time of 11am for first service ... oil change and inspection . There was an intermitent issue with climate control to be addressed and documented at the time of booking. Car was not taken to workshop until well after noon. 4 and a half hours later still no car ! Approached staff to be told that issue with the climate control could not be solved and a part needed to be ordered. 2/3 working days . Staff member stated that car would be presentable in 10 minutes.... but I would have to return in a few days to have new part installed. Not acceptable at all . 1 hour drive form home 2 hours return journey ... wasted .Apologies to the young lady who served coffee ... she was great ...However other than that not 1 other person approached me in the 4 + hours I was waiting to enquire on my well being.
VW need to up their game and not rely on sales figures rather to focus on present customer service .

Thank You, Ryan & Team at Agnew Group / Boucher Crescent / BMW Repair Centre.
Exceptional Work.
Guiding me through the process.
Nothing was too much trouble. All hands on deck!!
Greatly appreciated. John G