Agora Models Reviews 3,128

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the precision of the laser-cut parts and the impressive attention to detail in the models. Many people highlight the excellent customer service, describing the team as friendly, responsive, and quick to resolve any issues, even offering free replacements for broken or faulty parts. The overall service is frequently commended for its professionalism and efficiency, making the building experience enjoyable and straightforward for many. However, some customers also noted inconsistencies with delivery services, including delays, missing items, and a lack of shipping notifications. A few other people also felt that certain models, like the Ferrari 250 GTO, had material defects leading to cracking, and that customer service was unhelpful in resolving these specific issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the fantastic... See more

Quality

Customers had positive experiences with quality, frequently praising the fantastic quality, craftsmanship,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, friendliness,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Accelerated Starter in which I received the first six Packs in seven business days. I finished constructing Pack 1 in a day and a half. The boxes do well in protecting the wooden parts c... See more

Company replied

Rated 5 out of 5 stars

I’ve built 3 Agora Models so far. The attention to detail and the engineering involved in creating them is impressive. I’ve found the customer support team to be friendly and responsive in a timely ma... See more

Company replied

Rated 5 out of 5 stars

Payments and ordering are easy. The delivery of my first 4 packs was fast. The quality of these parts is fantastic. I also love the fact that Agora will guarantee that you will be able to finish your... See more

Company replied

Rated 5 out of 5 stars

Hello everyone, I've been building these 1/8 scale models for a 8 years now and Agora Models has been consistently at the Top of my Build List. From Quality of materials, fitment of parts, tiny... See more

Company replied


Company details

  1. #32 of 46 best companies in Model shop

Written by the company

Discover the world of Agora Models, where you can get lost in the exquisite intricacies of scale model-making. Allow yourself to be truly absorbed in constructing these highly detailed models, made from the finest materials, and put your model-making skills to the test across our range of spectacular replicas. Our aim at Agora Models is to have the best models combined with the best customer experience. So we thought we’d list here what we’re trying to achieve. These are the rules we work to in-house and we thought it sensible to share these with you, our customers. Of course we won’t always get it right but we’re going to work with you to make Agora Models the best! Premium quality guaranteed. Parts and packaging are quality checked at every stage of the process. Full-model production guaranteed. We will not stop production of any model ‘halfway through the series’. We won’t sell you the first part unless we are sure we can produce all the parts of the kit. Build Diary for every model. All models will come with a complete online Build Diary with images of every stage of the build. Officially licensed products. Every model is created with experts to maintain the original specification. Accurate representation. Our models are detailed, scaled reproductions of the original model, produced using intricate laser scanning and 3D modelling software. Customer Service with care. We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Agora Promise

Customer Service with care

Customer Service with care
We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quality !

Great customer service, quality models. Very happy with my Lotus and now started the Orca 😁

24 April 2026
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Reply from Agora Models

Thank you very much for your kind review, Darren. Enjoy building the wonderful Orca!
Agora Models Team

Rated 5 out of 5 stars

Exceedingly fast shipment

Exceedingly fast shipment, well packaged, this kit promises to be QUALITY!!

23 April 2026
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Reply from Agora Models

Thank you very much for your kind review, Mark. We really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

Great customer service

Great customer service! They've always been able to handle my requests whether it's needing replacement parts or delaying the shipping of packs when I'm out of town.

23 April 2026
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Reply from Agora Models

Thank you very much for your comments and kind review, Jay. We are very grateful.
Agora Models Team

Rated 5 out of 5 stars

It has been over 10 years since I last…

It has been over 10 years since I last built a wooden ship model. When I decided to take on another build I did a lot of research, and decided to go with Agora. I could not have made a better decision everything is exactly as promised. I received the full kit of the USS constitution. The parts are absolutely amazing everything is complete and of great quality I highly recommend them if you’re looking for a new build. 👍 The customer service is amazing all of my questions were answered in a timely manner and with total satisfaction

18 April 2026
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Reply from Agora Models

Thank you very much for your kind review, David. We really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

Some parts had flaws in the paint that…

Some parts had flaws in the paint that needed several replacements. They were very understanding and provided excellent service, without hassles. In spite of the kit problems, I wouldn’t hesitate to buy another kit based on how good the customer service was.

5 March 2026
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Reply from Agora Models

Thank you very much for your kind review, DJ. We are grateful for the feedback.
Agora Models Team

Rated 5 out of 5 stars

I am building my 3rd model from Agora

I am building my 3rd model from Agora, I have had a wonderful experience, with all of them. Any issue, no matter how small is addressed quickly and they're more than happy to help. Even when I've broken small parts, I contacted customer service and received a replacement, free with the exception of shipping, any damaged or faulty parts (there have been very few) have been quickly replaced without issue. The models are as detailed as they are well made. I have built the No Time to Die Aston Martin, the Corvette and currently, the Orca. Their support has been nothing short of remarkable! Agora has been fantastic.

21 April 2026
Unprompted review
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Reply from Agora Models

Thank you very much for your kind words and review. We really appreciate it.
Agora Models Team

Rated 1 out of 5 stars

Attention Ferrari 250 GTO owners!

Attention Ferrari 250 GTO owners!

Two different versions of the main body were delivered. One is made entirely of metal, the other of a metal/plastic hybrid construction at the rear (recognizable by four holes in the exhaust area). This latter version is prone to irreparable cracking. The metal version is simply poorly manufactured. Considering the high price of the kits, this is absolutely unacceptable!

18 April 2026
Unprompted review
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Reply from Agora Models

Hello, please can you respond to our request for your information so we can help you?
Thank you

Rated 5 out of 5 stars

Agora promise

Have been with Agora for two years now and not a hint of lack of support. Have needed a few replacement parts due to shipping and have always received the support needed.

17 April 2026
Unprompted review
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, we really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

Excellent after service.

I requested a replacement part from Agora and the response was instant from customer service. Brilliant after service from Agora.

15 April 2026
Unprompted review
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Reply from Agora Models

Thank you very much for your kind review, John.
Agora Models Team

Rated 5 out of 5 stars

very Happy, will happily purchase from them again am very happy with my experiences…

I am very happy with my experiences with Agora Models. I had an issue with buying from them at first, but customer service responded quickly and resolved the issue to my satisfaction. My model was shipped quickly and i am extremely pleased with the care that was taken in the packaging and can't wait to get started. I will gladly purchase from them again.

6 April 2026
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Reply from Agora Models

Thank you very much for your kind review, Jim. We are very grateful to receive it and we appreciate the feedback.
Agora Models Team

Rated 4 out of 5 stars

my order arrived yesterday

Im waiting my order since...31/03/2026.....Why?
Problem solved
Regards.

3 April 2026
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Reply from Agora Models

Hi Carlos, our team has contacted you today to ensure you have the details of your delivery.
Thank you

Rated 5 out of 5 stars

USS Constitution

Very happy with the product and shipping. Excellent instructions and videos. I cannot wait to finish this model.

5 April 2026
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Reply from Agora Models

Thank you very much for your kind feedback, Angelo. We really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

Agora is #1 in my book.

I have been purchasing from Agora now for 3 years. They are the top #1 partworks kits company on the planet. Always fast with the shipping. Their customer service is top notch. The parts are of excellent quality. I could go on and on. Super happy with them. This by the way is model #7. I can't wait to see what they release next.

2 April 2026
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Reply from Agora Models

Thank you very much for your kind review. We really appreciate the feedback and wonderful comments.
Agora Models Team

Rated 5 out of 5 stars

I managed to break a couple of parts…

I managed to break a couple of parts whilst weathering the fabulous Orca model and the service team were very quick to respond and let me know how to buy the replacements that I needed.
Also, the model is going together really well (builder notwithstanding) and I'm enjoying it very much.

1 April 2026
Unprompted review
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review and feedback, we really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

I really enjoyed the previous build

I really enjoyed the previous build, RMS Titanic.
The JP model looks interesting.
Really hoping an Apollo-era Command and Lunar Module are in the pipeline.

23 March 2026
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Reply from Agora Models

Thank you very much for your kind review, Andrew. We are very grateful to receive it.
Agora Models Team

Rated 5 out of 5 stars

Pretty fast delivery

Pretty fast delivery. Model came in excellent condition. Customer service is always outstanding

23 March 2026
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Reply from Agora Models

Thank you for your kind review, Joep. We are really grateful to receive your feedback.
Agora Models Team

Rated 5 out of 5 stars

I'm giving you a pre-receiving of new…

I'm giving you a pre-receiving of new order 5 star. Hoping your company handles thing better than DeAgostini.

23 March 2026
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Reply from Agora Models

Thank you very much, Robert. We can't wait to start shipping this new model later this year. It's going to be amazing.

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