I ordered the Accelerated Starter in which I received the first six Packs in seven business days. I finished constructing Pack 1 in a day and a half. The boxes do well in protecting the wooden parts c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve built 3 Agora Models so far. The attention to detail and the engineering involved in creating them is impressive. I’ve found the customer support team to be friendly and responsive in a timely ma... See more
Company replied
Payments and ordering are easy. The delivery of my first 4 packs was fast. The quality of these parts is fantastic. I also love the fact that Agora will guarantee that you will be able to finish your... See more
Company replied
Hello everyone, I've been building these 1/8 scale models for a 8 years now and Agora Models has been consistently at the Top of my Build List. From Quality of materials, fitment of parts, tiny... See more
Company replied
Company details
- #39 of 46 best companies in Model shop
Written by the company
Discover the world of Agora Models, where you can get lost in the exquisite intricacies of scale model-making. Allow yourself to be truly absorbed in constructing these highly detailed models, made from the finest materials, and put your model-making skills to the test across our range of spectacular replicas. Our aim at Agora Models is to have the best models combined with the best customer experience. So we thought we’d list here what we’re trying to achieve. These are the rules we work to in-house and we thought it sensible to share these with you, our customers. Of course we won’t always get it right but we’re going to work with you to make Agora Models the best! Premium quality guaranteed. Parts and packaging are quality checked at every stage of the process. Full-model production guaranteed. We will not stop production of any model ‘halfway through the series’. We won’t sell you the first part unless we are sure we can produce all the parts of the kit. Build Diary for every model. All models will come with a complete online Build Diary with images of every stage of the build. Officially licensed products. Every model is created with experts to maintain the original specification. Accurate representation. Our models are detailed, scaled reproductions of the original model, produced using intricate laser scanning and 3D modelling software. Customer Service with care. We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.
Agora Promise
Customer Service with care
We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.
Contact info
United Kingdom
- https://support.agoramodels.com/hc/en-gb
- agoramodels.com
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Agora Models
Thank you very much for your review, James. We really appreciate it.
Agora Models Team
Agora Models For Me are the very Best…
Agora Models For Me are the very Best out There Better than Hachette better than Fanhome and any Other Part-work Company Agora are also very Helpful in Solving any Modelling Problems and Always Replace Damaged parts and even Allow you to Buy extra Parts for your Models if Needed keep up the Good Work Attract even More Customers and Increase your Fan Base so happy to be Building your Models
2 October 2025
Unprompted review
Reply from Agora Models
Thank you very much for your kind review, Deborah. We have been very happy to help and we are most grateful for your review.
Agora Models Team
Agora has the best item I’ve ever seen…
Agora has the best item I’ve ever seen and also the luck to have a great team dedicated to their client, collectors. Also they answer to all demand with understanding and very fast
Thank you so much
I wish to deal with you again
2 October 2025
Unprompted review
Reply from Agora Models
Thank you very much for your kind feedback and review, Cyril. We are very grateful and we hope to see you again soon.
Agora Models Team
Great models
Great models. Great service..very happy. It be good to bring back pay monthly as well. Thank you
23 September 2025
Reply from Agora Models
Thank you very much for your kind review, Catherine. We really appreciate the feedback.
Agora Models Team
Amazing model
I've only just started building the model but the quality is fantastic. Delivery was quick and customer service on a few questions I had was great.
23 September 2025
Reply from Agora Models
Thanks a lot for your kind review, Adam. We are very grateful to receive it and we hope you really enjoy the assembly.
Agora Models Team
Well I've only started collecting your…
Well I've only started collecting your model and so far I'm very pleased with the way it packaged a fast delivery and so far the all metal with some plastic parts everything fits perfectly but I've just got started so we'll see how it goes
18 September 2025
Reply from Agora Models
Thank you very much for your kind review, Trevor. We hope you really enjoy the assembly of your model.
Agora Models Team
Great customer service
Great customer service, fast response times to requests/issues. Friendly service and great pricing. The amount of kits available is outstanding, with more kits being added all the time. Very professional model company, keep up the good work.
19 September 2025
Reply from Agora Models
Thank you very much for your kind review, Eric. We really appreciate all the feedback.
Agora Models Team
Great build quality
During lock down came across Terminator model. Built it.
Since then I have had Bismark, Optimus prime Gunship, James bond car, plus others. Only had one part missing from a pack and they replaced the whole tray. Very helpful. Prompt response from an e mail request. I'm not really into the cars.
26 September 2025
Unprompted review
Reply from Agora Models
Thank you very much for your feedback and kind review, ranjit. We really appreciate it.
Agora Models Team
Reply from Agora Models
Thank you very much for that, SDJ. We really appreciate it.
Agora Models Team
Amazing models - even better customer service
Amazing models. I am a big car nit and find these exact models in places like the Ferrari boutique in Milan, in car museums etc.They are the highest quality. Customer service is amazing as I have had to come to them several times ( due to my own fault) and they are quick and respond usually the same or next day. Couldn't recommend more.
25 September 2025
Unprompted review
Reply from Agora Models
Thank you so much for your very kind review and feedback, Carl. We are very grateful to receive it.
Agora Models Team
Reply from Agora Models
Thank you very much for your kind review, Arno. We are really pleased to see it.
Agora Models Team
Great customer service
Thanks a lot for customer support for helping me to get my problem fixed.
27 August 2025
Reply from Agora Models
Thank you very much for your kind review and feedback. We really appreciate it.
Agora Models Team
Instructions
I like that the instructions are on the web, easy to see and understand. It's fool proof!
21 September 2025
Reply from Agora Models
Thank you very much for your kind review, Ronald. We are very grateful for the feedback.
Agora Models Team
There were a few extra pieces than I…
There were a few extra pieces than I requested; not a lot but it was a nice gesture.
13 July 2025
Reply from Agora Models
Thank you for your kind review, John. We appreciate the feedback.
Agora Models Team
Service 5 stars and i'm proud to be an Agora's member
Service 5 stars and i'm proud to be an Agora's member Pro !!!!!
13 September 2025
Reply from Agora Models
Thank you very much, Michel. We are proud to have you as an Agora Pro.
Agora Models Team
Spot on giving help and answers to my…
Spot on giving help and answers to my Queries. Great to deal with.
27 August 2025
Reply from Agora Models
Thank you for your kind review and feedback, Michael. We really appreciate it.
Agora Models Team
Great experience
It was my first purchase. There was a little issue with the delivery but the customer service made an amazing job and solved the problem in the best way possible. Now I’m really satisfied with the product (first class) and the service (white globe). Thank you!
2 September 2025
Reply from Agora Models
Thank you very much for your kind review, Ronny. We really appreciate the feedback.
Agora Models Team
I am missing parts
I am missing parts. When logged int to my account, it says 'submit a request' but this does not allow me to submit and i can not get support. the information is repeated? The website says to log in and submit a request, information not clear. I have followed your link. I hope you send parts soon.
2 September 2025
Reply from Agora Models
Hi John,
You do not need to be logged in, you just submit the request here - https://support.agoramodels.com/hc/en-gb/requests/new
We have contacted you today so please reply when you can.
Thank you
I am on first shipment going at this time
I am on first shipment at this time. All parts are fitting well Stage 4 air horn has been only part missing It is very small so easy to be lost or such. I do place parts on flat surface and make sure all parts are present as I open the plastic bags. I suggest all should account for as stages begin. Open on a flat surface and account for each part. I use a white table so that parts are easy to see. I will ask about missing parts later in build unless it is something that stalls build. Air horn is not a project stopoer
4 September 2025
Reply from Agora Models
Thank you for your kind review, Jon. Just let us know if we can help with anything.
Agora Models Team
Optimus Prime and Customer Service
My son and I are building Optimus Prime. A part had broke in pack 1. I reached out to customer service and they were very prompt in replying and offer to send out a replacement part. Great service!
2 September 2025
Unprompted review
Reply from Agora Models
Thank you very much for your feedback and kind review, John-David. We really appreciate it.
Agora Models Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.