Amiry & Gilbride Pharmacy Reviews 

308
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their brilliant, professional, and welcoming demeanor, often highlighting individuals who go above and beyond to provide care and attention. The service is frequently described as excellent, efficient, and fast, with many appreciating the personalized approach and clear explanations provided for various procedures and advice. Reviewers also commend the customer service for its helpfulness, responsiveness, and the staff's willingness to listen to concerns and offer solutions, including prescriptions and detailed advice. However, some customers also noted issues with staff attitude, describing some as sour-faced and not welcoming, contrasting with previous positive experiences. A few other people also felt that the service was not always efficient, with one instance leading to a negative outcome after an initial assessment.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, efficient, and helpful nature... See more

Customer service

People report positive experiences with customer service, highlighting that staff consistently provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff absolutely brilliant was in with a soar ear Lynn at the linwood branch took care of me i had a build up of wax that was extremely painful for two days...... ten minutes and the pain was gone can... See more

Company replied

Rated 5 out of 5 stars

I was having issues with blocked ears and was hoping to find an alternative to olive oil. I was seen by Lynn at Linwood Pharmacy within minutes of arriving, and she kindly took the time to talk... See more

Rated 5 out of 5 stars

Popped into the Anniesland requiring advice and found the staff really friendly and helpful especially Annemarie who took time to listen to my concerns and over and above what I would have expected ju... See more

Rated 5 out of 5 stars

This pharmacy is such a helpful one, efficient and friendly. This week I had cryotherapy with Katey who had gone in specially on her day off and was superb as usual. I also had help from a pharmacis... See more


Company details

  1. Pharmacy

Written by the company

Amiry & Gilbride Pharmacy and Travel Clinic exists to help our patients and our communities live healthier lives. We do this by providing professional, safe, reliable medicines supply both on prescription and over the counter with the advice you need to get the best from your medicines. We also strive to meet your other healthcare needs by offering a range of over 130 clinical services and products throughout Greater Glasgow & Clyde. Our highly trained pharmacist clinicians and their teams are constantly updating their knowledge and skill to provide the highest standards of care right where you need it, where you live.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

308 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(308)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dreadful pharmacy

Dreadful pharmacy. Have been given someone else's prescription, had poor customer service. Never again. I'd rather go elsewhere.

28 June 2025
Unprompted review
Rated 3 out of 5 stars

Not enough pharmacists

Went to pharmacy this morning at Airdrie and I was told I couldn't get my medication due to their only being one pharmacist and she was in a consultation for 45 minutes now the other staff at this pharmacy are brilliant and very helpful but the issue with one pharmacist and in a consultation for 45 minutes is ridiculous and very unacceptable this is a very busy pharmacy and for this company to not always have 2 pharmacists in at all times is not on so this company really needs to make sure their is always 2 pharmacists at all times so people can get their medication and not having to come back due to a lack of staff shocking

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Sheena in Causeyside and Lynn in Linwood

Went to Amiry again today in Neilston Rd - Sheena was so helpful- service and helpfulness 10/10
She also recommended Lynn at Linwood who checked out my ears - she was fantastic too
Congratulations to you both on a fantastic customer service- much appreciated 😊👍xx

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Paisley, Causeyside Street, Locker Service

If you rely on medication for Mental Health, please do not join for the Locker Service at Amiry Gilbride, Causeyside Street Branch, Paisley.

I started with this service in February 2025 and it's been nothing but a stressful experience having no HBP, anti-depressants, Creon and my other less important medications for days. The branch did eventually issue me with 7 days supply of HBP medication but you can't just stop taking anti-depressants without it having an effect.

I phone the Paisley
Causeyside Street Branch, to re-order my repeat prescriptions and 2 even 3 weeks later - I have nothing!!!

This occasion, on Tuesday, 27 May 25, I phoned Amiry Gilbride to order a repeat of Creon. As this is in short supply, Doctors can only issue a prescription for a maximum of 200 capsules but the dosage I have to take is 9 or 10 25,000 units a day. By Thursday, 12 June 25 I still hadn't received a locker code, so I contacted the Paisley Branch. That day I also put in a request for the remaining medications that are on repeat.

Today, Saturday, 14 June 25, I only have 4 25,000 capsules left, which won't even see me through the day. That's 17 days have passed since I ordered the Creon and I will have none to help me digest food. That's going to cause me more pain and the effects on my gut are not going to be good.

This morning, when I explained to the assistant at the chemist that I only had 4 Creon capsules left, her response was that I would have to phone the Surgery on Monday to find out what SAS going on.

So all in all, since joining Amiry Gilbride Locker Service, I've had to do without HBP, Anti-depressants and other medications, keep phoning their Paisley Branch to try and get said medications dispensed and now, from today, I'll have no Creon and only have unpleasant results to look forward to until who knows when I'll actually get a prescription filled.

I probably should add that what has really kicked me off into leaving this review is that the assistant today didn't seem to care at all that I didn't even have a sufficient amount of Creon to get me through the day, never mind until Monday when the doctors surgery opens.

Terrible service today and when I get this Creon and the batch of repeat meds, I will be leaving Amiry Gilbride Locker Service.

Please don't join this service, their pamphlet makes it seem as if it will work like a breeze - it doesn't.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I found the staff very helpful and knowledgeable.
I got the advice and medication to treat a minor ailment.
Joanne & Rizwana were very thorough and made sure any medication I was given didn't have an adverse effect on any other medication I was prescribed regularly by my GP.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Top class service

I used to use the competitor across the road, who used to be very good and helpful, unfortunately this did not last, so, i instructed my gp to forward my prescriptions to amity, absolutely faultless service

Thank you so much for your continued care

Shop is on Causeyside Street Paisley

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Family vaccinations

I attended with my family to get vaccinations for an upcoming trip. Julianna was very knowledgeable and friendly, and great with the kids. She distracted them with some Disney to make the vaccinations more bearable for them! Thanks for your help Julianna.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Went in with what I thought was an ear…

Went in with what I thought was an ear infection but turned out I had a migraine the experienced pharmacist was absolutely lovely can’t thank her and her colleague enough they were both very compassionate and are definitely both in the right job thanks so much for your advice today :)

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Went to this branch for private…

Went to this branch for private services and can't praise the team enough. Information in abundance, dedicated to answering any and all questions even ones I deemed silly or irrelevant, nothing was a hassle to them, flawless experience and will most definitely recommend and return to bearsden

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Allergic reaction

My granddaughter took a severe allergic reaction. We took her over to the chemist where the pharmacist Lauren took one look at her and said it was a very bad reaction. She gave her piriton and had an epi pen at the ready while waiting for an ambulance. We can't thank or praise Lauren enough for everything she done for us and my granddaughter. She went above and beyond foe us constantly checking on how the reaction was changing while also reassuring and calming us down. So lucky to have Lauren and the team thank you all x

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

This is my local pharmacy, I have to thank pharmacist and staff member for their support help on helping to get my prescription correct due to a recent issue I was experiencing. Many thanks to you both for the help. Very positive experience great work! 👍⭐️

14 April 2025
Unprompted review

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