Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant. It is only thanks to Shane that I n... See more
Company replied
All staff go out of their way too fully assist and help customers with there needs and pets. 100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know... See more
Company replied
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
Company replied
Company details
- #1 of 32 best companies in Pet Insurance Company
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Had no issues with my dog yet but on…
Had no issues with my dog yet but on taking out the policy I felt very welcome
29 May 2026
Reply from Agria Pet Insurance
Hello Angela,
I am so pleased to hear that you have had a 5 star experience with us so far ⭐
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Polite customer service and dealt with…
Polite customer service and dealt with my query
22 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Stephen,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
We have only just signed up to AGRIA…
We have only just signed up to AGRIA and therefor have no experience as yet of their care.?
21 May 2026
Reply from Agria Pet Insurance
Hello Mrs Hughes,
Thank you for your feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
You guys and gals are so nice to talk…
You guys and gals are so nice to talk to. Very helpful and informative. Glad to be onboard with you 🌟🌟🌟🌟🌟
28 May 2026
Reply from Agria Pet Insurance
Hello Debbie,
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with us.
The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Very helpful and very knowledgeable.
Very helpful and very knowledgeable.
Thank you.
25 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello,
I am so pleased to hear that you have had a 5 star experience with us ⭐
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Reply from Agria Pet Insurance
Hello Sophie,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to Riina and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Reply from Agria Pet Insurance
Hello Stephen,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Agria horse insurance
First time dealing with Agria and Shane was very helpful
26 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Lisa,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to Shane and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Amazing customer service
Amazing customer service. After a particularly upsetting day with our poorly dog your customer service advisor was kind and extremely helpful! A rarity in the insurance sector! Thank you
26 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Susan,
Thank you so much for your positive feedback regarding your recent experience with us
We all hope that your dog is doing well 💙
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Michelle was fantastic!
Michelle was fantastic from the beginning to the end of the call. She was super helpful, very knowledgeable and left me feeling very reassured. Exceptional customer service. Thank you!
26 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Claire,
It is so wonderful to get your positive feedback and 5 stars ⭐
We are so happy to hear that you have had a lovely experience with Michelle, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Fantastic from the start.
Fantastic from the start.
Excellent help when taking out a policy, I know have 3 dogs covered. Great value, my vet was very pleased to hear I had gone to Agria, they find the company so easy to deal with, as do I.
I was unfortunate to have to use the cover, no issues whatsoever, recommended to anyone.
27 May 2026
Reply from Agria Pet Insurance
Hello Tamara,
I am so pleased to hear that you have had a 5 star experience with us ⭐
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Really easy to set up pet insurance for…
Really easy to set up pet insurance for my service dog. There’s a comprehensive range of options for cover, I arranged a telephone callback so that I could have a bespoke policy. The associate was very helpful and didn’t rush me to make decisions . I’d done some research around which companies would offer the best service and Agria won, hands down, non of the others had comprehensive public liability for my dog whilst he is training. I’m very happy with the policy I chose.
20 May 2026
Reply from Agria Pet Insurance
Hello Alison,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Ciaran and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Jenny was very helpful and pleasant
Jenny was very helpful and pleasant. Thank you
26 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sonia,
It is so wonderful to get your positive feedback ⭐
We are so happy to hear that you have had a lovely experience with Jenny, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Michelle and Robert were both very…
Michelle and Robert were both very bubbly and kind and sensitive towards what was a difficult conversation to have after the theft of my puppy and also swiftly helping me amend the policy of my other dog. My only note would be that I was on hold for a long time before actually getting to speak to these very lovely helpful people. Overall a great experience.
26 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Danni,
It is so wonderful to get your positive feedback and 5 stars! ⭐
We are so happy to hear that you have had a lovely experience with Michelle and Robert, they will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Reply from Agria Pet Insurance
Hello Mrs Wortley,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Initial calls went a week unanswered
Initial calls went a week unanswered
Policy pricing far too expensive
27 May 2026
Reply from Agria Pet Insurance
Hello Rob
Thank you for your feedback and review. I am glad that we have had the opportunity to discuss this matter with you directly and we do apologise that we have not been able to meet your expectations on this occasion.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Always polite and never had any issues…
Always polite and never had any issues with claiming
26 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Joanne,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Sandra was lovely and really helpful
Sandra was lovely and really helpful. Thank you so much ☺️
25 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello,
It is so wonderful to get your positive feedback ⭐
We are so happy to hear that you have had a lovely experience with Sandra, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
very helpful
26 May 2026
Reply from Agria Pet Insurance
Hello Melody,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Every person I’ve spoken to has been…
Every person I’ve spoken to has been extremely helpful
26 May 2026
Reply from Agria Pet Insurance
Hello Gill,
Thank you so much for taking the time to leave us such a positive review ⭐
I am so glad to hear that you have found our services helpful.
We are sure that you will continue to experience our fantastic service if you need us.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
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