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Living Well Bathrooms Reviews 

401
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and courteous throughout the entire bathroom renovation process. People also praise the skilled installers for keeping work areas remarkably clean and tidy every single day while consistently delivering fantastic finished results. Some reviewers were not happy with minor issues, such as unexpected scheduling delays or small technical snags that occurred during the installation. However, consumers note that these occasional problems were efficiently addressed and sorted out promptly by the dedicated support team. Many individuals still emphasize that the overall value and quality of the final outcome truly exceeded their initial expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting efficient surveys and professional... See more

Facilities

Customers had positive experiences with facilities, expressing immense satisfaction over the successful... See more

Quality

Consumers find quality to be positive, highlighting exceptional workmanship and professional installation... See more

Product

Reviewers mention positive feedback about product, noting that the end result looks fantastic and better than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a difference Living Well Bathrooms has made to our lives. We had our bath removed & a new walk in shower in its place. The job took just 3 days.From the onset everyone involved was really effici... See more

Company replied

Rated 5 out of 5 stars

My parents recently had a new en-suite fitted by Dan. Excellent work and done in a timely manner. Dan was friendly and polite explaining to my Mum exactly what he was doing. Dan cleared up after the j... See more

Company replied

Rated 5 out of 5 stars

My experience with AHM was excellent. From the initial survey, when I was given suggestions and help over the design and needs of the new shower room, to the finish, everything went smoothly.... See more

Company replied

Rated 5 out of 5 stars

My elderly mum and step dad have just had their en-suite changed to be more accessible for them. Wayne Hallam was the installer and we were extremely impressed in the quality of his work and how ti... See more

Company replied


Company details

  1. Bathroom Renovator
  2. Bathroom Supply Shop
  3. Mobility equipment supplier
  4. Remodeller

Written by the company

Living Well Bathrooms (formerly AHM Installations) is a family-run company that has been helping people bathe safely, comfortably and independently since 1999. For more than 26 years, we have specialised in designing and installing accessible bathrooms for older people, individuals with disabilities, and anyone living with mobility challenges, arthritis, chronic pain or long-term health conditions. Our aim is simple: to help people remain safe, confident and independent in their own homes for longer. We offer a range of solutions including walk-in showers, wet rooms, walk-in baths, accessible toilets, wheelchair ramps and other home adaptations designed to make everyday life easier. Every project is tailored to the individual, ensuring their bathroom works for their needs today and in the future. From the initial enquiry through to installation and aftercare, our experienced in-house team manages the entire process, providing expert advice, quality workmanship and exceptional customer service. Although our name has changed from AHM Installations to Living Well Bathrooms, our ownership, values, team and commitment to customers remain exactly the same. The new name better reflects our mission of helping people live well at home with greater comfort, dignity and independence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

401 reviews

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4.9

All reviews

(401)

110 reviews in the last 12 months

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Rated 5 out of 5 stars

Good choice to use AHM installations to…

Good choice to use AHM installations to update the bathroom from bath to walk-in shower. Very good experience. From day one fitter Dan Casey worked efficiently taking out the old bathroom suite and installing a walk in shower in record time. He has made an excellent job.Dan worked in an efficient, clean and timely manner...always explained what was going to happen next. Very pleased with the work carried out. It was also finished much ahead of schedule with very little disruption to the rest of the house. The end result looks fantastic.

6 May 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for leaving us this review. It's wonderful to hear how happy you are with the service we provided and with the installation itself. We do hope you are finding your walk-in shower easier and safer to use. We will pass on your kind comements :)

Rated 5 out of 5 stars

Excellent

From start to finish the service was professional and seamless.
Craig was knowledgeable and very helpful, ensuring we had exactly what we wanted and needed. Even when we changed our minds with flooring and vanity, this was no trouble.
Barry the installer/plumber was A1. He was respectful of our home and was very clean and tidy in his work. He explained each day what he was doing. He ensured all aids were exactly where we required them. We are so pleased with the finished project. We would definitely recommend both Barry and AHM Installations for a bathroom upgrade/refurbishment.
Thank you.

6 May 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this superb review. We are so pleased to hear you are happy with your new accessible bathroom and the service provided by our colleagues Craig and Barry, we will pass on your kind comments :)

Rated 5 out of 5 stars

Recommend any time

Jonathan and Joanna are both 5 star experience on
Installing my Bath room and shower unit completely very
Clean and tidy work I would recommend them any time

2 May 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for leaving us this review Mr Hasley. We are glad you were impressed with the installation and service we provided and hope you are enjoying your new walk-in shower :)

Rated 5 out of 5 stars

Very pleased with the hole job 😀 and…

Very pleased with the hole job 😀 and the company and the fitter looking good 👍 thark you well impressed 😀

20 April 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this review Mr Riley, we're pleased you are happy with all the work we carried out :)

Rated 5 out of 5 stars

Very good experience

Very good experience. From day one fitter Anthony worked efficiently taking out the old bathroom suite and installing a walk in shower in nine days. Very pleased with the work carried and the collection of the waste material within a couple of days of completion.

18 April 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this review Ms Whelan. We are pleased to hear you were happy with the service we provided and hope you are finding your new walk-in shower easier to use :)

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. Quote provided on same day as site visit follow up appointment was the next week to finalise product details and full bathroom refurb was completed within two weeks. Warren was the fitter and he was professional polite and worked hard and diligently and got the job finished a day early to a very high standard.

23 April 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the wonderful feedback Jonathan. We are so pleased you were happy with the service we provided and we hope you are enjoying your new accessible bathroom :)

Rated 5 out of 5 stars

Fantastic experience from start to finish

Fantastic experience from initial contact to completed installation. We converted a shower over bath to walk in shower, also had the WC and cistern changed to a higher WC. The installation technician, Dan Casey was absolutely fantastic. Extremely professional and very hard working who completed the install to an extremely high standard and consulted us on various stages to check the position of some of the extra's. Everything was cleaned and tidied om completion of the Job, brilliant service, Thank you Dan for a great Job and trouble free experience, absolutely superb.

23 April 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for leaving us this wonderful review Mr Prescott. We are pleased to hear you were happy with the serbive we provided and the installation from our superstar Dan, we will pass on your kind comments. We hope the change to a walk-in shower and raised WC will make the daily routine easier and safer :)

Rated 5 out of 5 stars

Exceptional team, exceptional service

Peter (so patient and efficient too) and the team made the whole process of selecting and installing Mum's walk-in shower very easy. The design was very appropriate/safe for restricted mobility and the final result looks super smart as well as functional. Special thanks to all the fitters involved, in particular Jonatan and Joanna, exceptionally friendly, neat and tidy workers who even arrived with cake for Mum on the first day. Exceptional. Very happy customers.

20 April 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Sue for leaving us this fab review. It's lovely to hear you were pleased with the service we delivered for your Mum and her new walk-in shower. We'll pass on your lovely comments to Peter, Jonatan and Joanna and we'll also ask they bring us some cake into the office too! :) Thanks again, we hope your Mum finds her bathing routine, easier and safer now.

Rated 5 out of 5 stars

Updated Bathroom

Updated the bathroom from bath to walk-in shower. Made a few changes from the original quote to a shower made more user friendly with both extra space and grab rails. Michael and Richard, the fitters, were very helpful with the changes and knowledgeable about extra fittings and we are very pleased with the outcome. Everything was left clean and tidy at the end of each day. An excellent finish to the shower itself, and they even managed to box round the original shelving alcove so we didn’t lose valuable space. We would definitely recommend this company.

16 April 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this fab review for your new walk-in shower. We're so pleased you were happy with the service we provided and in particular, the service from Michael and Richard, we will pass on your kind comments :)

Rated 5 out of 5 stars

A Company you can trust

From start to finish working with this company has been a blessing!! Intially visiting their showroom to the quotation stage and the install nothing has been too much trouble,they all helped answering our questions and queries with utmost patience and such a professional attitude. Special mention must go to Anne in her showroom role, Paul for his advice on the costings and installation and finally last but not least Warren our installer, whose work was to the highest standard, the finished bathroom exceeds our expectations!!

10 April 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Treves for this lovely review. We are pleased to hear you were happy with the service from our Maidstone showroom and our colleagues Anne, Paul and Warren and we hope you are enjoying your new accessible bathroom :)

Rated 3 out of 5 stars

Not a complete service we now have a lovely bathroom

Firstly we now have a lovely, easy to use walk in shower. Compared to quotes from local companies AHM do not completely renovate your bathroom as decorating is not included. This is important as the best time to paint walls is once the room has been stripped so new furniture can be fitted to a prepared newly painted wall. I had to try and paint the walls inbetween installation which was very difficult for me. They provide the major items of furniture but don't offer accessories such as shelves cabinets or any of the little things you will need. The big advantages with AHM is if you can find everything you want it all arrives from one supplier any problems arising are dealt with AHM. So they don't offer a complete service with a extended range of options, but we do have a lovely bathroom.
I have now read the reply posted from AHM and much of what they have written is a lie. I contacted Peter my AHM rep who provided our original quote of £17000 which after I had not contacted them to further discuss the quote sent a modified quote for £10000+. We had decided to accept the modified quote. However it occurred to me no mention had been made about painting the walls. Peter said he would contact me after the weekend to chat about painting the walls. I never heard from Peter again and I never received an additional quote for painting the walls which despite have shaky hands and two arthritic knees struggled to paint the walls myself. Whilst overall Mike made a pretty decent job there were a few small things which weren't quite right which I reported to AHM. I hadn't heard from them, when several days later our doorbell rang and a chap from AHM arrived with no warning saying he had called to rectify the issues we weren't happy with. So to summarise where we are with AHM we are happy with the bathroom we ended up with. I'm personally not happy that no mention was made of not making good and not painting the walls. Peter never did contact me to discuss the painting and no second quote was EVER sent for the painting. I know it looks good for a company to respond to criticism but to do so without being truthful only creates a problem from constructive truthful comments which they invited me to provide.

24 March 2026
Unprompted review
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Reply from Living Well Bathrooms

EDIT 3.4.26
Thank you for your updated comments, we do appreciate you taking the time to share your experience in more detail.

It does sound as though there may have been some confusion or miscommunication around the painting of the walls. For any additional work like this, we would normally need to have a full conversation, including details such as colour choices and finishes so that everything can be properly planned and costed. It seems this may not have been fully finalised, which has understandably led to different expectations.

We always aim to make the process as clear and straightforward as possible, and we will take your feedback on board. While this isn’t something that has been raised across our 355 reviews on Trustpilot, or by the many customers we’ve supported over the past 27 years, we recognise that every experience matters.

If you would like us to look into this further for you, you can make a formal complaint through our complaints procedure and we will ensure it is reviewed thoroughly.

As a family-run business, we genuinely care about our customers and the service we provide, and we are pleased that, overall, you are happy with your new safe and accessible bathroom.




Thank you for your review Mr Fletcher and we’re pleased to hear that you’re happy with your new walk-in shower.

We would like to clarify a few points for accuracy: Your bathroom was fully designed and quoted based on your chosen specification and budget, and we worked closely with you, including revisiting and revising the first design to ensure we could provide a solution that met your needs at a reduced cost.

The painting you mention was raised after the revised quotation had been accepted and once installation was already underway. As this was an additional request, we provided a separate quotation to cover the extra time and materials, which you chose not to proceed with.

In terms of accessories, these are always available and can be included within the design where requested. As with all elements of our bathrooms, they are selected and priced according to each customer’s preferences and budget.

We always aim to be clear and transparent throughout the process, and while we appreciate your comments, we’re glad that the end result is a bathroom you are pleased with.

Rated 5 out of 5 stars

Good communication from start to finish…

Good communication from start to finish and an excellent installation carried out by Dan Casey which was completed to a high standard and in a professional manner. I would definitely use/recommend this company in future.

11 March 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr Ward for this lovely review. We're pleased to hear you were happy with our service and the installation from Dan, and we hope you are feeling the benefits of your new accessible bathroom.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Sales rep and fitters helpful at all times. Walk in shower looks great and meets needs fully.

20 March 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for leaving the review Trevor, however you may have us confused with another company because we don't install stair lifts, we install accessible bathrooms, kitchens and ramps but we are pleased to hear you have had a positive experience with whoever did it for you :)

Rated 5 out of 5 stars

What a great firm

What a great firm, everything was done to exactly what I wanted. Barry, the fitter was on time, very polite, and a very good installer. Prices were very reasonable and lower than my other quotes, and there was no pressure. Well done AHM. Would recommend this firm.

25 March 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review, I had to ask Barry which customer you might be and he has confirmed. We are so pleased you are happy with the service, our price Very important:)) and the installation proess itself. We hope you enjoy your new walk-in shower :)

Rated 5 out of 5 stars

Excellent work ... well done Mr Dan Casey!

The work carried out from the beginning to the end is very smooth and efficient. In particular, Mr Dan Casey is very efficient. He carried out the work slightly earlier than expected. It is a shame that the Grab Rails didn't arrive in time. He cleaned up the work at the end of the day and left the place tidy.

25 March 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for the lovely review, we've looked up Dan's installation's to confirm which customer you were. We are so pleased you are happy with your new walk-in shower and Dan's efforts. We are sorry about the delay on the grab rails from our supplier. These have now arrived and we'll be organising to fit them asap! :)

Rated 5 out of 5 stars

AHM Installations: a very good company.

A pleasant organisation to deal with, their professional approach took into account aspects of our bathroom we wished to keep and the plumber/tiler completed the work superbly. Would recommend AHM to anyone wanting a walk-in shower.

23 March 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for sharing your experience Malcom. We're delighted to know how pleased you are with your new walk-in shower, it can make such a difference to daily life :)

Rated 5 out of 5 stars

Great job by AHM

We used AHM to make mum’s bathroom more accessible. It was great from start to finish, the fitter Dan Casey did a fantastic job. Mum is over the moon with the finished result!

2 March 2026
Unprompted review
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Reply from Living Well Bathrooms

Thanks Karen for leaving this review. We're so pleased your Mum loves her new bathroom and we'll pass on hyor kind words to Dale :)

Rated 5 out of 5 stars

A 5 star fitter from AHM

Having a new walk in shower fitted when old one was removed. AHM sent Wayne Hallam, he worked so hard to complete the massive task to remove old one and fit new over the 4 days, at the end of each full working day, he cleared and cleaned the area, for us to use the other facilities.

13 March 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you Mr & Mrs Knights for this lovely review. We are pleased you're happy with your new walk-in shower, we hope you are finding it easier to use . We will pass on your lovely comments to our colleague Wayne too :)

Rated 5 out of 5 stars

AHM are a Superb Company

AHM Installations proved to be an excellent choice for a complete bathroom renovation. From our first appointment with Phil to our bathroom expert Dale, we received nothing but good advice, lots of choice and superb work. Dale was a professional worker, always neat, tidy, and caring about the rest of our house. Dominique, in the office, was always at the end of the phone, always helpful. We would therefore recommend this company very highly.

13 March 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for your kind words Elizabeth. We are pleased to hear how happy you were with your recent bathroom renovation and the service you received from our colleagues Phil, Dale and Dominque who are all superstars, we will pass on your kind words to them and we hope you are enjoying using your new accessible bathroom :)

Rated 5 out of 5 stars

Replaced a shower with a walk in…

Replaced a shower with a walk in accessible shower. Alan produced an excellent layout and suggested excellent products.
It was a real pleasure to have Mike, the fitter, working in the house. He was polite, very tidy, understanding and worked really hard. His expertise was invaluable, solving any issues that came up, and he produced an excellent finish to everything. Can't praise him enough. A very good company indeed.

3 March 2026
Unprompted review
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Reply from Living Well Bathrooms

Thank you for this lovely review Michael. We are so pleased to hear you are happy with your new accessible shower which will make showering easier and safer. We will pass on your kind comments to Alan and Mike, who are absolute stars :)

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