Banner for Living Well Bathrooms

Living Well Bathrooms Reviews 370

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The design solution was perfectly tailored to our aunt's needs. The installation by Wayne Hallam was professional, thorough, tidy, respectful of our aunt's home and always friendly and courteous.... See more

Company replied

Rated 5 out of 5 stars

We had a good experience with AHM from our initial enquiry throughout the survey, quotation and installation process. It is also worthy of note that minor issues along the way were dealt with swiftly... See more

Company replied

Rated 5 out of 5 stars

Old shower, toilet and washbasin replaced. Can’t fault the team from first contact through to finalisation. Old pipework had to be replaced as well as other unforeseen issues hence work took 8 days in... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish, from initial survey to completion. No high pressure salesmanship. Came exactly when I asked and finished within timescale. Danny the Fitter was meticulous and... See more

Company replied

Company details

  1. Bathroom Renovator
  2. Bathroom Supply Shop
  3. Mobility equipment supplier
  4. Remodeller

Written by the company

Living Well Bathrooms (formerly AHM Installations) is a family-run company that has been helping people bathe safely, comfortably and independently since 1999. For more than 26 years, we have specialised in designing and installing accessible bathrooms for older people, individuals with disabilities, and anyone living with mobility challenges, arthritis, chronic pain or long-term health conditions. Our aim is simple: to help people remain safe, confident and independent in their own homes for longer. We offer a range of solutions including walk-in showers, wet rooms, walk-in baths, accessible toilets, wheelchair ramps and other home adaptations designed to make everyday life easier. Every project is tailored to the individual, ensuring their bathroom works for their needs today and in the future. From the initial enquiry through to installation and aftercare, our experienced in-house team manages the entire process, providing expert advice, quality workmanship and exceptional customer service. Although our name has changed from AHM Installations to Living Well Bathrooms, our ownership, values, team and commitment to customers remain exactly the same. The new name better reflects our mission of helping people live well at home with greater comfort, dignity and independence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The design solution was perfect…the installation even better.

The design solution was perfectly tailored to our aunt's needs. The installation by Wayne Hallam was professional, thorough, tidy, respectful of our aunt's home and always friendly and courteous. He was excellent!
And the result?
Our aunt is delighted with her new bathroom that will transform her living at home. Thank you.

9 June 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for this wonderful review Peter. we always love hearing that customers' are happy with the service we provided but also that the bathroom will make a difference to every day life and enable safer bathing. We will pass your comments onto Wayne too, he is a real star :)

Rated 5 out of 5 stars

A Good Experience

We had a good experience with AHM from our initial enquiry throughout the survey, quotation and installation process. It is also worthy of note that minor issues along the way were dealt with swiftly by the team.
Our project, to exchange a standard bath with a walk in version, was carried out by Dean in a friendly, courteous and professional manner for which we thank him.

2 June 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you Alan for this lovely review, we are pleased you are happy with the service we provided to replace the old bath with an accessible bath. We will pass on your kind comments to Dean and we hope you are finding it much easier and safer to bathe now.

Rated 5 out of 5 stars

Excellent service

Excellent service - did what they promised when they said.

22 May 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for letting us know how your experience was Tony, we are pleased you were happy with everything :)

Rated 5 out of 5 stars

I’ve just had by bathroom completely…

I’ve just had by bathroom completely remodelled and from start to finish it went well I can’t thank AHM for a beautiful bathroom every body I have spoken to and dealt with have been very helpful Peter the designer and I talked a lot about what I needed and that’s exactly what I got Ben the installer boy he must have a good breakfast or something the things he had to move were pretty heavy there not cheep but you get what you paid for and more well done AHM

18 May 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for this lovely review Neville, we're so pleased to hear you're happy with your new bathroom. Peter and Ben are both super stars aren't they, they never fail to deliver. We will pass on your kind comments to them both :) Thanks again for taking the time to leave us the review.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, from initial survey to completion. No high pressure salesmanship. Came exactly when I asked and finished within timescale.
Danny the Fitter was meticulous and took a pride in his work; to him it wasn’t just another job. Nothing was too much trouble. I felt valued as a customer.

11 May 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

This is a lovely review Wendy, thank you for taking the time to share your experience. We are pleased you were happy with our service throughout and hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

Replacement of shower, toilet and washbasin.

Old shower, toilet and washbasin replaced. Can’t fault the team from first contact through to finalisation. Old pipework had to be replaced as well as other unforeseen issues hence work took 8 days inclusive of Saturday and Sunday rather than the 4/5 days anticipated. Dean the fitter was polite and helpful throughout and clearly knew what he was doing. Cleaned and tidied up at the end of each day and kept us fully informed as to progress.

18 May 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for this lovely review Alan. We are pleased we got it finished for you, despite the unforseen items and hope you are enjoying your new level access shower and feeling the benefits. We will pass on your kind comments to our colleague Dean too :)

Rated 5 out of 5 stars

Bathroom

It was a pleasure to have Joanna & Jonatan to do my beautiful bathroom. I couldn’t be more pleased and they were very kind and so polite. Jo Reeve.

18 May 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you Jo for leaving this lovely review for Joanna and Jonatan, we are pleased to hear you were happy with the installation and service and hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

I am very pleased with the shower…

I am very pleased with the shower fitted by AHM for Handicare . Excellent workmanship , punctual and friendly workmen who always consulted me at every stage of the fitting . I would be happy to recommend them >

13 May 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for the lovely feedback Wendy, we are so pleased you are happy with the service we provided and we hope you are enjoying your new accessible shower :)

Rated 5 out of 5 stars

the fitter was very friendly and…

the fitter was very friendly and completed the job earlier than expected. The work was carried out to a high standard

13 May 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you Will for leaving us a review, we're glad you're happy with the service we provided :)

Rated 5 out of 5 stars

Start to finish quality and stress free

The planning and fitting of our wet room was excellent. Peter always responded to our questions, and made changes to our order as requested.
Dean (installer) always arrived on time, was polite and professional. He worked calmly and very considerately. Great sense of humour and explained things very well.
The office staff were sometimes missed from the loop, but were always friendly and responsive.
I cannot recommend this company highly enough, and I do not take reviews lightly. One company, clear pricing, great fitter, and quality products.
Thank you AHM.

30 March 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for leaving us this lovely review Alison. It's super to hear you're happy with the service we provided throughout the installation, we will pass on your kind comments. We hope you are enjoying your new bathroom :)

Rated 5 out of 5 stars

Good choice to use AHM installations to…

Good choice to use AHM installations to update the bathroom from bath to walk-in shower. Very good experience. From day one fitter Dan Casey worked efficiently taking out the old bathroom suite and installing a walk in shower in record time. He has made an excellent job.Dan worked in an efficient, clean and timely manner...always explained what was going to happen next. Very pleased with the work carried out. It was also finished much ahead of schedule with very little disruption to the rest of the house. The end result looks fantastic.

6 May 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for leaving us this review. It's wonderful to hear how happy you are with the service we provided and with the installation itself. We do hope you are finding your walk-in shower easier and safer to use. We will pass on your kind comements :)

Rated 5 out of 5 stars

Excellent

From start to finish the service was professional and seamless.
Craig was knowledgeable and very helpful, ensuring we had exactly what we wanted and needed. Even when we changed our minds with flooring and vanity, this was no trouble.
Barry the installer/plumber was A1. He was respectful of our home and was very clean and tidy in his work. He explained each day what he was doing. He ensured all aids were exactly where we required them. We are so pleased with the finished project. We would definitely recommend both Barry and AHM Installations for a bathroom upgrade/refurbishment.
Thank you.

6 May 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for this superb review. We are so pleased to hear you are happy with your new accessible bathroom and the service provided by our colleagues Craig and Barry, we will pass on your kind comments :)

Rated 5 out of 5 stars

Recommend any time

Jonathan and Joanna are both 5 star experience on
Installing my Bath room and shower unit completely very
Clean and tidy work I would recommend them any time

2 May 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for leaving us this review Mr Hasley. We are glad you were impressed with the installation and service we provided and hope you are enjoying your new walk-in shower :)

Rated 5 out of 5 stars

Very pleased with the hole job 😀 and…

Very pleased with the hole job 😀 and the company and the fitter looking good 👍 thark you well impressed 😀

20 April 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for this review Mr Riley, we're pleased you are happy with all the work we carried out :)

Rated 5 out of 5 stars

Very good experience

Very good experience. From day one fitter Anthony worked efficiently taking out the old bathroom suite and installing a walk in shower in nine days. Very pleased with the work carried and the collection of the waste material within a couple of days of completion.

18 April 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for this review Ms Whelan. We are pleased to hear you were happy with the service we provided and hope you are finding your new walk-in shower easier to use :)

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. Quote provided on same day as site visit follow up appointment was the next week to finalise product details and full bathroom refurb was completed within two weeks. Warren was the fitter and he was professional polite and worked hard and diligently and got the job finished a day early to a very high standard.

23 April 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for the wonderful feedback Jonathan. We are so pleased you were happy with the service we provided and we hope you are enjoying your new accessible bathroom :)

Rated 5 out of 5 stars

Fantastic experience from start to finish

Fantastic experience from initial contact to completed installation. We converted a shower over bath to walk in shower, also had the WC and cistern changed to a higher WC. The installation technician, Dan Casey was absolutely fantastic. Extremely professional and very hard working who completed the install to an extremely high standard and consulted us on various stages to check the position of some of the extra's. Everything was cleaned and tidied om completion of the Job, brilliant service, Thank you Dan for a great Job and trouble free experience, absolutely superb.

23 April 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for leaving us this wonderful review Mr Prescott. We are pleased to hear you were happy with the serbive we provided and the installation from our superstar Dan, we will pass on your kind comments. We hope the change to a walk-in shower and raised WC will make the daily routine easier and safer :)

Rated 5 out of 5 stars

Exceptional team, exceptional service

Peter (so patient and efficient too) and the team made the whole process of selecting and installing Mum's walk-in shower very easy. The design was very appropriate/safe for restricted mobility and the final result looks super smart as well as functional. Special thanks to all the fitters involved, in particular Jonatan and Joanna, exceptionally friendly, neat and tidy workers who even arrived with cake for Mum on the first day. Exceptional. Very happy customers.

20 April 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you Sue for leaving us this fab review. It's lovely to hear you were pleased with the service we delivered for your Mum and her new walk-in shower. We'll pass on your lovely comments to Peter, Jonatan and Joanna and we'll also ask they bring us some cake into the office too! :) Thanks again, we hope your Mum finds her bathing routine, easier and safer now.

Rated 5 out of 5 stars

Updated Bathroom

Updated the bathroom from bath to walk-in shower. Made a few changes from the original quote to a shower made more user friendly with both extra space and grab rails. Michael and Richard, the fitters, were very helpful with the changes and knowledgeable about extra fittings and we are very pleased with the outcome. Everything was left clean and tidy at the end of each day. An excellent finish to the shower itself, and they even managed to box round the original shelving alcove so we didn’t lose valuable space. We would definitely recommend this company.

16 April 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you for this fab review for your new walk-in shower. We're so pleased you were happy with the service we provided and in particular, the service from Michael and Richard, we will pass on your kind comments :)

Rated 5 out of 5 stars

A Company you can trust

From start to finish working with this company has been a blessing!! Intially visiting their showroom to the quotation stage and the install nothing has been too much trouble,they all helped answering our questions and queries with utmost patience and such a professional attitude. Special mention must go to Anne in her showroom role, Paul for his advice on the costings and installation and finally last but not least Warren our installer, whose work was to the highest standard, the finished bathroom exceeds our expectations!!

10 April 2026
Unprompted review
Living Well Bathrooms logo

Reply from Living Well Bathrooms

Thank you Mr Treves for this lovely review. We are pleased to hear you were happy with the service from our Maidstone showroom and our colleagues Anne, Paul and Warren and we hope you are enjoying your new accessible bathroom :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look