American Home Shield Reviews 14,895

I had a plumbing issue and AHS resolved it quickly. It was easy to submit the request on the mobile app and the plumbing company was great to work with.

It was easy and fast. The part had to be ordered and we were well informed all the way. The man who came was also very personable and very knowledgeable.

Resolved the issue in a timely manner. The professionals they assigned did a great job. American Home Shield was excellent and stress free, very user friendly. Thank you!

No Accountability, Ruined our Dryer

We paid American Home Shield for home warranty coverage on our washer and dryer. They sent Magic Appliances, and it was the worst decision ever. The technician was rude from the start: ignored us in every visit, muttered angrily in Ukrainian on the phone the whole time (no idea if he was cursing us or the machines), and barely spoke to us. He couldn’t fix the washer, so we had to trash it.
With the dryer, it was even worst: he destroyed it. Before his last visit, it actually was working (just missing button trim). He brought a mismatched interface from another model, jammed it in, lost an internal piece, stuck buttons inside… and left it completely dead. it cannot be used now.
As soon as I realized he had left without and it was not working, I begged the company to ask him to come back because the piece he lost made it unusable. He showed up furious, went out to our backyard, ripped a branch off our lemon tree, shoved it at me and said, “Here, this is the missing part, light it with this.” I was alone with my newborn and terrified at his rude, unprofessional and aggressive behavior.

We’ve been without a dryer for two months now: with a newborn baby, a toddler, and the recent rains it has been pure hell.

We have called American Home Shield over and over. They say: “Not our problem—the contractor did it.” They say they have a clause that states they’re not responsible for damage caused by their hired techs. But in California, under vicarious liability (Civil Code sections like 2338 and consumer protection laws), they should be liable for negligence by their agents. That clause doesn’t override the law.
No one takes responsibility—not AHS, not the tech, not his boss. They can send anyone, let them wreck your stuff, then wash their hands. Avoid this warranty. Total scam.

UPDATE: I’m writing this update here because I cannot respond directly to the company’s message.
I spent 1 hour and 45 minutes on the phone with Customer Service yesterday, and unfortunately, the experience was extremely frustrating. A month ago, I called to cancel my contract. They sent me a cancellation letter stating I owed a $50 administrative fee, even though I had paid the annual service fee upfront and should have received a pro‑rated refund for the unused months.
That same day, I called again, and the representative confirmed I was entitled to a specific refund amount. Three weeks later, after noticing the $50 charge had already hit my account, I followed up. At that time, I was told the refund was “being processed.”
However, when I called yesterday, I was informed that the refund had been canceled because they “couldn’t find” the original payment I made when I signed up for their services. I offered to email proof of payment, but then I was suddenly told I was not eligible for a refund because they supposedly deducted “service requests.” When I asked for documentation showing those deductions, they said they could not provide any.
For clarity: the only service requests I ever made were paid completely out-of-pocket at $125 each. None of these were covered by the annual fee, so there is nothing legitimate for them to deduct.
Each time I call, I receive a different explanation that contradicts the previous one, and none of their answers align with the terms of the contract. Based on my experience, their customer service process feels designed to delay, confuse, and avoid honoring refunds that customers are legitimately owed. So, to answer your message AHS, no, you are not sorry, and no, I'm not wasting more of my time with such an illegitimate company. This has been reported and you will get a call from someone in my behalf.

I signed up for American Home Shield immediately after purchasing my home, based on the confidence provided by two separate inspections conducted just two weeks before closing. Both reports clearly showed that the HVAC system was functioning properly, with no damages or issues noted.
However, just a couple of months later, my AC stopped working. I contacted American Home Shield and waited about a week for a technician to be arranged. After that delay, I was informed that the repair would not be covered because they claimed it was a pre-existing condition. This made no sense given the recent inspection reports, which I submitted as proof that the issue did not exist prior to my coverage. Despite this evidence, they continued to deny the claim.
What’s even more frustrating is that I had purchased their highest coverage plan, and there was nothing in the contract indicating that this type of repair would be excluded. Still, they refused to honor it.

As a result, we spent the entire summer of 2025—one of the hottest on record—without air conditioning. Throughout the process, we dealt with multiple customer service representatives, often experiencing communication difficulties that made an already stressful situation even worse.
In the end, we had no choice but to pay out of pocket to fix the AC through a reputable local company. Interestingly, the technician who repaired our unit mentioned that he previously worked with a company contracted by American Home Shield. He shared that technicians were discouraged from providing diagnoses that would result in the company approving coverage, as it could affect whether they continued receiving assignments. He also suggested that newer customers often face more claim denials compared to long-term clients.
Overall, my experience has been extremely disappointing. From denied claims despite valid documentation, to long wait times and poor communication, the service did not deliver what was promised. In my opinion, it would have been far more practical to set aside the money spent on the warranty and use it directly for repairs when needed.

Requested service for electrical issue. I called AHS selected LLC company and when I attempted to make appt, the rep asked for my info. The man then made me repeat myself multiple times, getting info wrong. He was unable to correctly spell my name multiple times to the point where I hung up the phone. I called AHS back reporting this, I was so upset, the rep at AHS wasn’t helping the matter. I eventually requested and I spoke to AHS supervisor. This supervisor then phoned the LLC electric company directly. She then called me back stating I was right about him having an issue. She says that she made an appt for me so I wrote down the date, time and made sure I wasn’t working that day. She also states that the 100.00 was already given to the company, that hadn’t even scheduled the appt yet? The day before the appointment I called the LLC company to get clarification of time. The same man answered, looked up my information and states no appt was scheduled??? Upset that apparently either party was lying, I called AHS back and spoke to “ABIGAIL.” I reported that either the LLC electric or AHS company was lying about the scheduled appt and as a result, I missed out on a whole days pay to deal with their unprofessionalism. She then dropped the bomb and says, NOTHING was documented??? The AHS manager never documented our conversations. She also states that the company was already given the 100.00.
So as a customer, who has a call log and witness to all these conversations, I decided to write a review about the unprofessionalism I received. End result, another day taken off from working. AHS shouldn’t give the 100.00 to a vendor until an appointment is made. As a result, I was forced to use a vendor who has reps that are incapable of comprehending info. As a PAYING CUSTOMER, we should have a right to refuse a vendor. Stop giving people money up front before an actual appointment is made. Listen to your clients, they are paying you and you work for them.

UPDATE: Doctor circuit electrical LLC was a no-show. When I called AHS, they stated that sometimes they do run late. I informed AHS that the company didn’t notify that they were gonna be late. AHS then called HAROLD, initial rep that I spoke to with the electrical company and he responds that my appointment slot has now miraculously changed to 11 AM to 3 PM!! American home shield says that they’re not accountable for what time they’ll arrive and almost made me feel like they were trying to insinuate that I was lying. American home shield please go to Google and see the text that your company or Doctor circuit electrical LLC sent me confirming that they miss shaped the truth!!
7 AM to 11 AM means that’s the window of time before they’re supposed to arrive NOT AFTER!!! They changed the time, you believed them and I don’t appreciate my treatment.
I don’t appreciate you wasting my time.

The repair person stayed in touch with me because he was going to be later than expected. He was polite and knew quickly what the issue was and fixed it. Fast and easy.

I have been an American Home Shield customer for approximately 6 years. I am not someone who calls every month or every week. Last year I called twice. One time regarding the toilet, which is still running water so I just turn it off. The other time regarding my 25 year old AC unit. Lo and behold last Thursday it stopped. The technician came and advised that they don't make the parts so they would have to refurbish the coil as it has a leak of both water and chemicals. I will have to pay the refrigerant $1250. The AC unit has been leaking so much water that the bottom is completely rusted and has black mold. So the offer is I buy a AC unit from them for about $6,000 to $11,000 or I pay them $1250 to put refrigerant and repair something that is no longer repairable. The company doesn't call me to discuss the issue and just sends emails or texts. After paying AHS about $9,000 to 10,000 in premium fees not counting technician fees which are $125 every time one calls it is clear to see that they are engaging in dishonest advertising. Once this issue is solved they will not be able to have me as a client.

I have been an AHS customer for 30 years (5 homes). After all these years I’ve had to replace an appliance (washer). It was the easiest and fairest transaction.

Within 30 minutes of the tech diagnosing and leaving my home, I received a text that my replacement offer info was being put together.

Within an hour I had an offer with 3 acceptable choices. I chose to purchase my own replacement and receive a reimbursement.

1. Had to endure ridiculous hurdles and wasted time, effort and MONEY on YOUR part on out first and ONLY claim on our dishwasher. The dishwasher was 20+ years old, wasn't working at all, and it had an electrical smell, and y'all sent a technician to troubleshoot it twice and even HE had to convince your company to do the RIGHT thing. That was a disgusting way to treat your customers, and it's obvious that all the OTHER complaints and POOR REVIEWS are indeed TRUE!

2. Tried a SIMPLE fix, using American Home Shield's "re-key" offer, where y'all send a locksmith to come out and change up to 6 locks to the same key. How hard is that??? And of course TWICE (over the course of 6 months time), I submitted the request, only to have the first one CANCELED, not by ME, but by YOU without any notification, or email, or App message, or phone call,, and the SECOND request, of course, being DENIED because y'all don't have A "PARTICIPATING" LOCKSMITH anywhere within 50 miles of GREENSBORO, NC????? That means y'all are not willing to pay a licensed locksmith enough to actually DO the key changes, and just FAIL your customers by REFUSING to even contact the three locksmiths who offered to come do the work, but just weren't in your network of, no doubt, incompetent or some foreign company who no American would trust to have the key information for our homes to begin with.

Your company is NOT worth the IRRITATION it brings, and we even had our one year plan PAID FOR by our realtor. And I STILL cannot recommended it. I wouldn't wish your ridiculous, stressful and frustrating company to my worst enemy. You should be SHUT DOWN permanently, because you offer nothing but a hard fight to do what is clearly right for your customers, but reputable, competent customer service that's expected when paying your expensive prices for zero to little satisfaction.

Respectfully, and Truthfully,
Jerry Hatcher

I have had this company for several years under two different accounts. They used to be a good company until about 3-4 years ago when the contractors they use started to be HORRIBLE and their service calls take forever. The vendor can't make it to your home for 3-4 weeks from the call into them. I have given this company thousands of dollars and both my toilets are backed up. They assigned me to a Hers and His Plumbing who is so busy they can't come for 3 weeks to assess the problem. Then I call AHS back and tell themI need my toilets and they said. they can't help me until this plumbing company sends them an email releasing the order so they can give it to someone else. REALLY???? I have no functioning toilets or showers!! Now I have to wait how many days until these people release the order? to get another company who might have the same issue? I'm cancelling this company completely. This is the 3rd time this has happened from A/C to Plumbing. I was giving them the benefit of the doubt, but now its a breakdown in the company policy. I DO NOT RECOMMEND THIS COMPANY AT ALL!!

UPDATE: Supervisor returned my call a day later and didn’t help at all. Offered to find someone else before the 3 weeks, but hardly spoke English was very hard to understand. Bottom line…no toilets and had to pay out of pocket for faster service.

American Home Shield is a mixed bag at best. They are very difficult to work with. More than four months later, they still have not fixed my refrigerator and they refuse to replace it.

The service company they contracted with was non responsive and won't help. American Home Shield refused to reassign the job to another company. So I'm just taking things into my own hands at this point.

I cannot recommend this home warranty company.

One positive experience was they sent out a good technician to fix my HVAC. He came out within one day and fixed the issue within two hours.

Run away fast. This is such a scam. I used them for 2 years. In that time they raised my monthly by over 30% and insisted when I tried to cancel that I had a 1 year contract right after raising my rates. Called them our for a garage door opener that went bad. They said the door itself had some issue so they would not pay for it. I paid $800 to replace the door opener (the thing covered under warranty) and it has worked fine for a year and a half. They fixed my refrigerator for the same item 3 times and it is still broken. At the cost of $125/visit. The AC check is a scam. They don't show up when they say they will. Overall it is a great idea if they would do what they say. PS - cancelling took 4 loooong phone calls and I had to swear at the staff demanding a supervisor to cancel. They kept offering discounts. 40 mins on the phone to cancel?? What a scammer company

Dealing with AHS support feels like a tactic to make you give up.

My provider (Airmax) came out and disconnected my unit, then claimed they wouldn’t repair it unless I paid $1,000 extra for an “obscure code violation” outside what AHS covers. I told them I’d have my own licensed contractor fix the code issue. After that, they stopped responding, and AHS simply closed the claim.

When I contacted chat support, the agent told me I’d need to open a new request and pay another service fee. When I asked for a refund of the original fee, they refused and pushed me to another department.

The chat experience itself is just as frustrating: agents take several minutes between responses, but if you take a moment to reply they threaten to end the chat — and 5x agent actually left the chat mid-conversation!

Overall it feels like the system is designed to stall until customers give up rather than actually resolve the issue.

I am extremely dissatisfied with the service from American Home Shield. A technician came to my home on March 2nd and diagnosed that my refrigerator was not cooling. It has now been over two weeks, and American Home Shield claims they are still waiting for the contractor’s report. Because of this delay, nothing has been done to repair or replace the refrigerator.
I have called almost every day asking for updates and keep getting the same response with no real progress. Meanwhile, I’m left without a working refrigerator — an essential appliance in any home.
This level of service is unacceptable. What is the point of paying for a home warranty if the company cannot even obtain a simple report from their contractor after weeks of waiting? The issue has been “escalated,” but that has not resulted in any real action.
Based on my experience, the process is slow, frustrating, and leaves customers stuck waiting while basic household issues remain unresolved. I hope American Home Shield takes this complaint seriously and improves how they handle service requests.

SCAM ALERT
I have been without an oven for over 3 months. They send out the worst contractors. My service was transferred to a different contractor and now they say the clock gets reset on reasonable time for repair. SCAM ALERT

Great service - wonderful professional plumbers- highly recommend !😀

Always do speedy and great work