Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possi... See more
Company replied
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Had an emergency clean out of my oil tank and had 0 fuel left, on the coldest weekend of the year (so far) James at Aidfuel did everything he could to get me something out next day, thankfully he deli... See more
Company replied
We've been a customer for over 20 years now. AID have always had competitive pricing, particularly if you can wait 5 days for delivery. Their online system is easy to use and getting a quote is very... See more
Company replied
Thank you Emily for your help with my heating fuel order, very much appreciated. First time I have called AID Fuels and ordered 500 ltrs of heating oil delivery in 5 days and very happy with price. Wo... See more
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Company details
- #4 of 26 best companies in Fuel supplier
- #2 of 4 best companies in Diesel fuel supplier
- #3 of 42 best companies in Energy supplier
- #1 of 36 best companies in Green energy supplier
- #2 of 12 best companies in Heating oil supplier
- #12 of 119 best companies in Heating service
About AID Fuel Oils
Written by the company
SIMPLE, QUICK & EFFICIENT FUEL OIL ORDERING
As a valued domestic customer, you can benefit from our quick quote ordering system, which provides you with a quote in just seconds. Plus, you can easily schedule your order for a time that works best for you.
Our friendly and knowledgeable customer care team is ready to assist you with your orders and any questions you may have over the phone.
To ensure you're always in the loop, we'll keep you updated throughout the entire process, letting you know exactly when and where your heating oil will be delivered. Your comfort and convenience are our top priorities!
COMPETITIVELY PRICED FUEL OIL
By buying fuel directly in large quantities from the UK's largest inland oil depot, we're able to pass the savings directly to you, our valued customers. This means you can enjoy lower prices and better value every time you fill up.
RELIABLE DELIVERY
We recognize how crucial it is for you to receive your deliveries on time, even in difficult circumstances. That’s why we continuously invest in our advanced tanker fleet, ensuring that we can meet your needs reliably, even during peak demand periods. You can count on us to deliver the quality service you expect.
About AID Fuel Oils Group
Written by the company
- Committed to keeping your home or business warm
- From our beginnings in 1971, AID Fuel Oils has evolved to accommodate our changing customer base. Our aim is simple; to provide homes and businesses with an efficient heating, refuelling and lubricant solution. Between the AID Fuel Oils, AID Fuel Cards, and AID Lubricants brands, we fulfil our customer's needs using the same founding principles that have helped the brand grow over the last 48 years. Our customers are right to expect more from their fuel and lubricant provider, that's why we operate in a competitive, transparent and reliable manner. We understand that no two jobs are the same. That's why we are proud of our efficiency and flexibility to ensure that we are able to meet our customers’ demands time and time again.
Reliable deliveries and outstanding customer service
Heating oil deliveries when you need it most
AID Fuel Oils Group deliver bulk fuels via our dedicated fleet of tankers throughout the Staffordshire, Shropshire, Derbyshire, Leicestershire, Warwickshire and West Midlands areas. Regardless of whether you live in the middle of a village or down a narrow country lane, we have a vehicle that can supply you with domestic, agricultural and commercial fuels to keep you moving.
Contact info
Cocksparrow Lane, WS12 4PB, Cannock, United Kingdom
- 01543 506117
- fuels@aidfuels.co.uk
- aidfuels.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Gives a competitive cost
2 December 2025
Reply from AID Fuel Oils
Dear Pat,
We're glad to hear that you find our fuel prices competitive and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Good friendly service
1 December 2025
Reply from AID Fuel Oils
Dear Graham,
Thank you for your 5 star review. We always strive to offer a friendly service, so it's great to hear that you’re happy with the service you received. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Excellent service
17 November 2025
Reply from AID Fuel Oils
Dear Mr Blackburn,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon!
Kind regards,
The AID Fuel Oils team
AID always A1
Always on time, delivery drivers are always lovely. Nothing too much trouble. Let you know beforehand when they are on their way.
17 November 2025
Reply from AID Fuel Oils
Dear Nicola,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that your fuel was delivered on time by one of our lovely delivery drivers. We always strive to offer clear communication that keeps you informed about your fuel delivery and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Will be looking elsewhere in future
I have used AID fuels for many years. This time the oil that I booked and paid in full for was just simply a right balls up! It was supposed to be delivered by Wednesday. Got a text that it was on its way. Then at 5pm an email saying it’s now coming on Thursday. Then on Thursday the exact same thing again. When I called to see if I am going to receive my delivery. No one knew why I had not received it. Neither was I offered the reduced payment amount with it being days late. I’ve not received a delivery invoice, so I don’t know how much oil was actually delivered or any communication from AID at all. For a property that is situated only 3 miles away from there depo, what an absolute joke.
17 November 2025
Reply from AID Fuel Oils
Dear Mr Basra,
Thank you for your review. We’re sorry to hear that you were disappointed with your recent delivery experience. We understand how frustrating delays can be, especially when plans change at short notice.
We did face unexpected staffing issues that week, which affected some of our delivery schedules, but we appreciate that clearer communication from us would have helped, and we’re reviewing this to prevent similar issues in future.
Regarding your invoice, these should have been issued and our team will be happy to resend them immediately. Please get in touch so we can ensure everything is correct and up to date for you.
We appreciate your feedback and will use it to continue improving our service.
Kind regards,
The AID Fuels Team
Reply from AID Fuel Oils
Dear Mrs Wright,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you experienced our usual high level of service and that your fuel was delivered promptly and safely. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Delivered next day, cheap prices. Exceptional customer service
Had an emergency clean out of my oil tank and had 0 fuel left, on the coldest weekend of the year (so far) James at Aidfuel did everything he could to get me something out next day, thankfully he delivered. Pleasant to talk to and the cheapest out of the 10 calls i made that afternoon.
20 November 2025
Reply from AID Fuel Oils
Dear Alexander,
Thank you for taking the time to leave us a 5 star review. We're glad James was able to assist promptly during such a challenging time and we could deliver fuel when you needed it the most. We always strive to offer great customer service at competitive prices. We’ll be sure to pass this positive feedback on to James and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Mr Pellow,
Thank you for taking the time to leave us a 5 star review. We always strive to offer great customer service at competitive prices, so it’s great to hear that you’re happy with the service you received. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reliability and Service Brilliant
Excellent always helpful professional and fantastic to deal with
3 November 2025
Reply from AID Fuel Oils
Dear Mr Rubin,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you find us professional and fantastic to deal with. We always strive to offer a friendly service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
The delivery came and was delivered…
The delivery came and was delivered without any problems - delivery note put in the porch and we didn’t even know he had been. Great service.
28 October 2025
Reply from AID Fuel Oils
Dear Janet,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you experienced our usual high level of service and that your delivery went smoothly. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Aidan,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that you found our telephone ordering process easy. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Because she was great and very helpful…
Because she was great and very helpful I wish I had got her name
As usual a great company
10 November 2025
Reply from AID Fuel Oils
Dear Barbara,
Thank you for your 5 star review. We always strive to offer a friendly service, so it's great to hear that you’re happy with the service you received. We’ll be sure to pass this on to Jo.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Mr Chaggar,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you experienced our usual high level of service at a competitive price. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
High Customer Values with Fair Product Values equals Excellent Supplier
Friendly office staff and polite/helpful/careful delivery drivers. The drivers text when just a few minutes away which is useful.
The price is fair but the service level makes the package very attractive.
28 October 2025
Reply from AID Fuel Oils
Dear Customer,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that you found our office team friendly and that the delivery was as promised with a polite, helpful and careful delivery driver. We're also pleased to know that you appreciate the notifications that keep you informed about your fuel delivery. We’ll be sure to pass this positive feedback on to the team and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Barry,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you experienced our usual high level of service and that your delivery was on time. We always strive to offer a friendly service at competitive prices, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear John,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that you found our communication clear and experienced our great customer service. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Eddie,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a friendly service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Michele,
Thank you for your 5 star review. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Good choice for oil
Simple process, friendly people, delivered as promised at a good price.
6 October 2025
Reply from AID Fuel Oils
Dear Tim,
Thank you for your kind words and for taking the time to share your experience! We're really pleased to hear that everything went smoothly and that you found our team friendly and reliable.
We noticed you gave us 4 stars. If there’s anything we could have done to make it a 5-star experience, we’d love to hear your thoughts. Your feedback helps us keep improving the service we provide to all our customers.
Thanks again for choosing AID Fuels!
Kind regards,
The AID Fuel Oils Team.
First time user.
Easy to to do very polite and professional manner cheaper than other suppliers.
22 October 2025
Reply from AID Fuel Oils
Dear John,
Thank you for your 5 star review. We're glad to hear that you found our ordering process easy and we always strive to offer great customer service at competitive prices, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
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