Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an emergency clean out of my oil tank and had 0 fuel left, on the coldest weekend of the year (so far) James at Aidfuel did everything he could to get me something out next day, thankfully he deli... See more
Company replied
We've been a customer for over 20 years now. AID have always had competitive pricing, particularly if you can wait 5 days for delivery. Their online system is easy to use and getting a quote is very... See more
Company replied
Thank you Emily for your help with my heating fuel order, very much appreciated. First time I have called AID Fuels and ordered 500 ltrs of heating oil delivery in 5 days and very happy with price. Wo... See more
Company replied
Company details
- #4 of 26 best companies in Fuel supplier
- #2 of 4 best companies in Diesel fuel supplier
- #3 of 42 best companies in Energy supplier
- #1 of 36 best companies in Green energy supplier
- #2 of 12 best companies in Heating oil supplier
- #12 of 119 best companies in Heating service
About AID Fuel Oils
Written by the company
SIMPLE, QUICK & EFFICIENT FUEL OIL ORDERING
As a valued domestic customer, you can benefit from our quick quote ordering system, which provides you with a quote in just seconds. Plus, you can easily schedule your order for a time that works best for you.
Our friendly and knowledgeable customer care team is ready to assist you with your orders and any questions you may have over the phone.
To ensure you're always in the loop, we'll keep you updated throughout the entire process, letting you know exactly when and where your heating oil will be delivered. Your comfort and convenience are our top priorities!
COMPETITIVELY PRICED FUEL OIL
By buying fuel directly in large quantities from the UK's largest inland oil depot, we're able to pass the savings directly to you, our valued customers. This means you can enjoy lower prices and better value every time you fill up.
RELIABLE DELIVERY
We recognize how crucial it is for you to receive your deliveries on time, even in difficult circumstances. That’s why we continuously invest in our advanced tanker fleet, ensuring that we can meet your needs reliably, even during peak demand periods. You can count on us to deliver the quality service you expect.
About AID Fuel Oils Group
Written by the company
- Committed to keeping your home or business warm
- From our beginnings in 1971, AID Fuel Oils has evolved to accommodate our changing customer base. Our aim is simple; to provide homes and businesses with an efficient heating, refuelling and lubricant solution. Between the AID Fuel Oils, AID Fuel Cards, and AID Lubricants brands, we fulfil our customer's needs using the same founding principles that have helped the brand grow over the last 48 years. Our customers are right to expect more from their fuel and lubricant provider, that's why we operate in a competitive, transparent and reliable manner. We understand that no two jobs are the same. That's why we are proud of our efficiency and flexibility to ensure that we are able to meet our customers’ demands time and time again.
Reliable deliveries and outstanding customer service
Heating oil deliveries when you need it most
AID Fuel Oils Group deliver bulk fuels via our dedicated fleet of tankers throughout the Staffordshire, Shropshire, Derbyshire, Leicestershire, Warwickshire and West Midlands areas. Regardless of whether you live in the middle of a village or down a narrow country lane, we have a vehicle that can supply you with domestic, agricultural and commercial fuels to keep you moving.
Contact info
Cocksparrow Lane, WS12 4PB, Cannock, United Kingdom
- 01543 506117
- fuels@aidfuels.co.uk
- aidfuels.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service throughout
Excellent service throughout from ordering to delivery on time. This reliability is why I use AID and although the price may not always be the cheapest it is competitive.
7 July 2026
Reply from AID Fuel Oils
Dear Mr Seedhouse,
Thank you for your 5 star review. We're glad to hear that you received our usual high level of service from ordering to delivery at competitive prices. Your continued support means a great deal to us and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Always a pleasure to deal with such…
Always a pleasure to deal with such friendly, helpful staff.
10 July 2026
Reply from AID Fuel Oils
Dear Monica,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a friendly service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Steve,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you were happy with the service and will be sure to pass on your positive feedback to our driver Dave.
Kind regards,
The AID Fuel Oils team
Excellent service as usual
18 June 2026
Reply from AID Fuel Oils
Dear David,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Mr Ford,
Thank you for your 5 star review. We always strive to offer a friendly service, so it’s great to hear that you’re happy with the service you received. We’ll be sure to pass this on to the team.
Kind regards,
The AID Fuel Oils team
They always deliver on time and so easy…
They always deliver on time and so easy to order fuel, the drives are very pleasant.
11 June 2026
Reply from AID Fuel Oils
Dear Sue,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that you found our order process easy and that your fuel was delivered on time with a pleasant delivery driver. We always strive to provide an excellent and reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Kathleen,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and your fuel was delivered promptly. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
They are always reliable and friendly
11 June 2026
Reply from AID Fuel Oils
Dear Mr Timmins,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a friendly and reliable service, so it's great to hear that you’re happy with the service you’ve received.
Kind regards,
The AID Fuel Oils team
Helpful,friendly and super efficient
Helpful,friendly and super efficient. great service.
10 June 2026
Reply from AID Fuel Oils
Dear Sarah,
Thank you for your 5 star review. We're glad to hear that our team have been helpful, friendly and efficient. Providing an excellent and reliable service is our priority and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Quick delivery pleasant and relable…
Quick delivery pleasant and relable staff completly informative about thd current world problems and helpfull in my decision making. Would reccommed this company to family, friends and neighbours.
26 May 2026
Reply from AID Fuel Oils
Dear Mr Broomhall,
Thank you for your 5 star review. We're glad to hear that your fuel was delivered quickly and our team provided useful information to help you with your order. We appreciate your recommendation to family, friends and neighbours. Your continued support means a great deal to us and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear David,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Oil delivery
Drivers always prompt with the arranged delivery. Text or ring ahead which helps greatly. Very happy with the service from this company.
4 June 2026
Reply from AID Fuel Oils
Dear Mrs Wood,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that your fuel was delivered promptly and you appreciate the pre-delivery communication. We always strive to provide a reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Customer,
Thank you for taking the time to leave us a 5 star review. We're glad we could assist promptly to ensure your oil delivery was delivered quickly. We always strive to provide a reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Deliveries made exactly on the given…
Deliveries made exactly on the given date. Office assistance very good and helpful. price of fuel high, this time because of world oil price, but Aid village club reduction of price helps.
15 May 2026
Reply from AID Fuel Oils
Dear Mrs Ellis,
Thank you for your 5 star review. We're glad to hear that deliveries were made promptly on the scheduled date and that our office team were helpful. We understand that the fuel prices fluctuate due to global oil markets but we're pleased to know that our monthly Buying Club helps.
Kind regards,
The AID Fuel Oils team
Ian always really helpful
Ian always really helpful. Tough times with Iran/Trump of course but price came down from recent dizzy heights 😅
28 May 2026
Reply from AID Fuel Oils
Dear Paul,
Thank you for your 5 star review. We're glad Ian has been helpful and that you've noticed a decrease in fuel prices despite the challenging times within the fuel industry.
Kind regards,
The AID Fuel Oils team
Amazing service
Given the significant increases in kerosene since the end of Feb, I was pleased to see AID Fuels offering a very competitive price and quick delivery - ordered at 4pm Friday & delivered the following Monday!
Amazing service & very pleasant staff. Thank you
8 May 2026
Reply from AID Fuel Oils
Dear Chris,
Thank you for your 5 star review. We're glad to hear that you found our pricing competitive and appreciated the quick delivery and friendly service. We always strive to provide a reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Delivered on time
Delivered on time. Very helpful and courteous staff. Usual first class delivery.
5 May 2026
Reply from AID Fuel Oils
Dear Mrs Edwards,
Thank you for your 5 star review. We're glad to hear that your delivery was on time and that our staff were helpful and courteous. We also strive to provide a first-class service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Thank you xx
15 May 2026
Reply from AID Fuel Oils
Dear Rosemary,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received.
Kind regards,
The AID Fuel Oils team
Wonderfully polite Abd efficient as…
Wonderfully polite Abd efficient as always, thank you . Catherine Pedley
30 April 2026
Reply from AID Fuel Oils
Dear Catherine,
Thank you for your 5 star review. We're glad to hear you found our team polite and efficient. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Professional service
Professional service, competitive pricing and fast delivery. Thank you.
11 May 2026
Reply from AID Fuel Oils
Dear Steve,
Thank you for your 5 star review. We're glad to hear that you experienced a professional service, competitive pricing and fast delivery. We always strive to provide an excellent service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.