Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possi... See more
Company replied
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Had an emergency clean out of my oil tank and had 0 fuel left, on the coldest weekend of the year (so far) James at Aidfuel did everything he could to get me something out next day, thankfully he deli... See more
Company replied
We've been a customer for over 20 years now. AID have always had competitive pricing, particularly if you can wait 5 days for delivery. Their online system is easy to use and getting a quote is very... See more
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Thank you Emily for your help with my heating fuel order, very much appreciated. First time I have called AID Fuels and ordered 500 ltrs of heating oil delivery in 5 days and very happy with price. Wo... See more
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Company details
- #4 of 26 best companies in Fuel supplier
- #2 of 4 best companies in Diesel fuel supplier
- #3 of 42 best companies in Energy supplier
- #1 of 36 best companies in Green energy supplier
- #2 of 12 best companies in Heating oil supplier
- #12 of 119 best companies in Heating service
About AID Fuel Oils
Written by the company
SIMPLE, QUICK & EFFICIENT FUEL OIL ORDERING
As a valued domestic customer, you can benefit from our quick quote ordering system, which provides you with a quote in just seconds. Plus, you can easily schedule your order for a time that works best for you.
Our friendly and knowledgeable customer care team is ready to assist you with your orders and any questions you may have over the phone.
To ensure you're always in the loop, we'll keep you updated throughout the entire process, letting you know exactly when and where your heating oil will be delivered. Your comfort and convenience are our top priorities!
COMPETITIVELY PRICED FUEL OIL
By buying fuel directly in large quantities from the UK's largest inland oil depot, we're able to pass the savings directly to you, our valued customers. This means you can enjoy lower prices and better value every time you fill up.
RELIABLE DELIVERY
We recognize how crucial it is for you to receive your deliveries on time, even in difficult circumstances. That’s why we continuously invest in our advanced tanker fleet, ensuring that we can meet your needs reliably, even during peak demand periods. You can count on us to deliver the quality service you expect.
About AID Fuel Oils Group
Written by the company
- Committed to keeping your home or business warm
- From our beginnings in 1971, AID Fuel Oils has evolved to accommodate our changing customer base. Our aim is simple; to provide homes and businesses with an efficient heating, refuelling and lubricant solution. Between the AID Fuel Oils, AID Fuel Cards, and AID Lubricants brands, we fulfil our customer's needs using the same founding principles that have helped the brand grow over the last 48 years. Our customers are right to expect more from their fuel and lubricant provider, that's why we operate in a competitive, transparent and reliable manner. We understand that no two jobs are the same. That's why we are proud of our efficiency and flexibility to ensure that we are able to meet our customers’ demands time and time again.
Reliable deliveries and outstanding customer service
Heating oil deliveries when you need it most
AID Fuel Oils Group deliver bulk fuels via our dedicated fleet of tankers throughout the Staffordshire, Shropshire, Derbyshire, Leicestershire, Warwickshire and West Midlands areas. Regardless of whether you live in the middle of a village or down a narrow country lane, we have a vehicle that can supply you with domestic, agricultural and commercial fuels to keep you moving.
Contact info
Cocksparrow Lane, WS12 4PB, Cannock, United Kingdom
- 01543 506117
- fuels@aidfuels.co.uk
- aidfuels.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Have been a customer for many years
Have been a customer for many years, Costings and service very good
30 March 2026
Reply from AID Fuel Oils
Thank you for your review and for being a customer for so many years. We really do appreciate your continued support. It’s great to hear you’re happy with both our pricing and service.
If there’s anything we can do to make your next experience a five-star one, we’d love to hear your feedback.
Best wishes,
The AID Fuels Team
Friendly staff, & great service
The friendly staff at AID Fuel Oils gave me great advice regarding the current situation in the Gulf, and the company delivered my order really quickly.
Brilliant service.
26 March 2026
Reply from AID Fuel Oils
Dear Paul,
Thank you for your 5 star review. We're glad our advice was helpful during this time and that your order was delivered promptly. We always strive to provide a reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
The staff were helpful on the phone…
The staff were helpful on the phone when I ordered yesterday and the fuel has been delivered today. A very good service.
26 March 2026
Reply from AID Fuel Oils
Dear Miss Wareing,
Thank you for your 5 star review. We're glad to hear that our team were helpful when placing your order and that your fuel was delivered promptly. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Delightful helpful staff
Delightful helpful staff. I was very impressed with the service I received today
27 March 2026
Reply from AID Fuel Oils
Dear Judith,
Thank you for your 5 star review. We’re glad to hear that our helpful staff made a great impression and that you received excellent service. We always strive to provide great customer service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Very good efficient service and most…
Very good efficient service and most competitive price.
26 March 2026
Reply from AID Fuel Oils
Dear Kevin,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a reliable service at competitive prices, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Mike,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received.
Kind regards,
The AID Fuel Oils team
Service great price due to world prices 150% higher than previous price .
Service great price
9 March 2026
Reply from AID Fuel Oils
Thank you for your review, we’re really pleased to hear you were happy with the service.
We completely understand your comments around pricing. As you mentioned, global market conditions have had a significant impact on fuel prices recently, and unfortunately, this is something affecting the whole industry. We always do our best to keep our prices as fair and competitive as possible during these periods.
We really appreciate your feedback and your support. Thank you for choosing AID Fuels.
Kind regards,
The AID Fuels team
A perfect Service every time!
A perfect Service every time!
We have been with AID Fuels for a number of years and have always found them to be caring, polite and in tune with how oil prices are affecting us. The lady on the phone took time to help me navigate a deal we could afford and it was very much appreciated.
Many thanks AID for all your hard work and understanding.
23 March 2026
Reply from AID Fuel Oils
Dear Carol,
Thank you for your 5 star review. We appreciate your loyalty over the years and we’re pleased to hear our team have consistently provided a caring and polite service and that we’ve been able to help you navigate pricing concerns. We always strive to provide an excellent and reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Disgusted
After coming home from hospital and having to pay nearly three time the previous price for less than half a tank, to say upset is an understatement.. disgusted. I'm afraid that's where my loyalty ends.
9 March 2026
Reply from AID Fuel Oils
Hi Marie,
Thank you for your feedback. We’re very sorry to hear how upsetting this has been, especially at what sounds like a difficult time for you.
We completely understand how concerning the recent price changes have been. Heating oil prices are influenced by the global market and can change very quickly, particularly during periods of international instability. Recently, global supply disruption and conflict have caused significant increases across the industry, which unfortunately impacts all suppliers and customers alike.
We always aim to keep our pricing fair and transparent at the point of order so customers can make the decision that’s right for them.
We’re sorry to hear this has affected your experience with us, and we do appreciate you taking the time to share your feedback.
Kind regards,
The AID Fuels Team
Prompt delivery
Prompt delivery, clear pricing and the driver was very friendly. Highly recommend, thank you
9 March 2026
Reply from AID Fuel Oils
Dear Susan,
Thank you for taking the time to leave us a 5 star review. We're glad to hear you experienced our usual high level of service with clear pricing and found our delivery driver friendly. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Jo was very helpful when I rang
Jo was very helpful when I rang , I always get good service at AID fuel
20 March 2026
Reply from AID Fuel Oils
Dear Mrs Broadhurst,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you experienced our excellent customer service and you’re happy with the service you received. We’ll be sure to pass this on to Jo.
Kind regards,
The AID Fuel Oils team
Good telephone service not so much on delivery
Ordering my diesel over the phone was really easy and staff very helpful and friendly.
I had a 7 day window when my diesel was being delivered. I was unavoidably working away at short notice so had told my mum when they text me I will let you know as she lives a 15 minute drive away.
Apparently they text you with enough notice.
On the day, I received a text at 12.46 to tell me they were 10km away. Immediately I was notified by my Ring camera that there was someone at the door at 12.46 !!
Obviously text me whilst outside.
Fortunately my partner had returned home from his trip otherwise we would have missed the delivery.
Don’t text when you are immediately outside telling me you are 10km away.
7 March 2026
Reply from AID Fuel Oils
Hello Tracy,
Thank you for your review and for your kind comments about our team, we’re really pleased to hear the ordering process was easy and helpful.
We’re sorry for the confusion around the delivery notification. The text updates are automated and are triggered when the driver moves to the next job, which can sometimes mean the message is sent later than expected depending on signal or timing. We completely understand how this could be frustrating, especially when you’re trying to coordinate access.
Your feedback is really helpful and has been noted, as we continue to review how we communicate delivery timings. We’re glad the delivery was still able to go ahead, and we appreciate you choosing AID Fuels.
Kind regards,
The AID Fuels team
FIRST CLASS AS ALWAYS
19 March 2026
Reply from AID Fuel Oils
Dear Paul,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon!
Kind regards,
The AID Fuel Oils team
Fair company keept the price fair as…
Fair company keept the price fair as in uncertain circumstances
3 March 2026
Reply from AID Fuel Oils
Dear Customer,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you were happy with the service you received and we provided a competitive price. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
BIG THANK YOU ALL.
OFFICE STAFF POLITE ,FAST DELEVERY, DRIVER WAS ALSO POLITE AND CAREFUL WHILE ON MY PROPERTY THANK YOU ALL'
16 March 2026
Reply from AID Fuel Oils
Dear Patricia,
Thank you for your 5 star review. We're glad to hear that our office team were polite and our delivery driver was careful and respectful on your property. We’ll be sure to pass this on to the team and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Despite ordering my fuel as the world…
Despite ordering my fuel as the world crisis started, the delivery was on time and delivered infill. Thank you so much.
3 March 2026
Reply from AID Fuel Oils
Dear Judith,
Thank you for your 5 star review. We're glad to hear that your fuel was delivered on time despite the current challenges with oil supplies. We always strive to provide a reliable service, so it’s great to hear this positive feedback and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Despite all the current problems with…
Despite all the current problems with oil supplies, AID Fuels were still able to deliver a great service as always. Lisa was brilliant in explaining the situation and processing my order.
17 March 2026
Reply from AID Fuel Oils
Dear Christopher,
Thank you for your 5 star review. We're glad to hear Lisa was helpful and processed your order smoothly despite the current challenges with oil supplies. We always strive to provide an excellent and reliable service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Ordering was easy
Ordering was easy, and the staff very friendly, oil delivered quickly and efficiently
Very pleased excellent.
2 March 2026
Reply from AID Fuel Oils
Dear Graham,
Thank you for your 5 star review. We're glad to hear that ordering was easy, our staff were friendly and your oil was delivered quickly and efficiently. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Domestic heating oil supply
Thank you Emily for your help with my heating fuel order, very much appreciated. First time I have called AID Fuels and ordered 500 ltrs of heating oil delivery in 5 days and very happy with price. Would recommend this fuel supplier to all domestic heating oil users.
16 March 2026
Reply from AID Fuel Oils
Dear Jane,
Thank you for your 5 star review. We're pleased to hear that Emily provided helpful assistance and that you were satisfied with the price and 5-day delivery window. We're glad you made the switch to AID Fuels and appreciate your recommendation to others. We always strive to provide an excellent and reliable service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
AID ordering oil
Just a quick phone call or online ordering. Reliable delivery time. Good prices.
16 March 2026
Reply from AID Fuel Oils
Dear Roy,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that you found our ordering process easy with a competitive price and your fuel was delivered on time. We always strive to provide a reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
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