Called after Easter weekend and having completely run out of Kerosene. Call was answered immediately at 9am, and an order was taken straight away, and would try to organise delivery as soon as possi... See more
Company replied
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Had an emergency clean out of my oil tank and had 0 fuel left, on the coldest weekend of the year (so far) James at Aidfuel did everything he could to get me something out next day, thankfully he deli... See more
Company replied
We've been a customer for over 20 years now. AID have always had competitive pricing, particularly if you can wait 5 days for delivery. Their online system is easy to use and getting a quote is very... See more
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Thank you Emily for your help with my heating fuel order, very much appreciated. First time I have called AID Fuels and ordered 500 ltrs of heating oil delivery in 5 days and very happy with price. Wo... See more
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Company details
- #4 of 26 best companies in Fuel supplier
- #2 of 4 best companies in Diesel fuel supplier
- #3 of 42 best companies in Energy supplier
- #1 of 36 best companies in Green energy supplier
- #2 of 12 best companies in Heating oil supplier
- #12 of 119 best companies in Heating service
About AID Fuel Oils
Written by the company
SIMPLE, QUICK & EFFICIENT FUEL OIL ORDERING
As a valued domestic customer, you can benefit from our quick quote ordering system, which provides you with a quote in just seconds. Plus, you can easily schedule your order for a time that works best for you.
Our friendly and knowledgeable customer care team is ready to assist you with your orders and any questions you may have over the phone.
To ensure you're always in the loop, we'll keep you updated throughout the entire process, letting you know exactly when and where your heating oil will be delivered. Your comfort and convenience are our top priorities!
COMPETITIVELY PRICED FUEL OIL
By buying fuel directly in large quantities from the UK's largest inland oil depot, we're able to pass the savings directly to you, our valued customers. This means you can enjoy lower prices and better value every time you fill up.
RELIABLE DELIVERY
We recognize how crucial it is for you to receive your deliveries on time, even in difficult circumstances. That’s why we continuously invest in our advanced tanker fleet, ensuring that we can meet your needs reliably, even during peak demand periods. You can count on us to deliver the quality service you expect.
About AID Fuel Oils Group
Written by the company
- Committed to keeping your home or business warm
- From our beginnings in 1971, AID Fuel Oils has evolved to accommodate our changing customer base. Our aim is simple; to provide homes and businesses with an efficient heating, refuelling and lubricant solution. Between the AID Fuel Oils, AID Fuel Cards, and AID Lubricants brands, we fulfil our customer's needs using the same founding principles that have helped the brand grow over the last 48 years. Our customers are right to expect more from their fuel and lubricant provider, that's why we operate in a competitive, transparent and reliable manner. We understand that no two jobs are the same. That's why we are proud of our efficiency and flexibility to ensure that we are able to meet our customers’ demands time and time again.
Reliable deliveries and outstanding customer service
Heating oil deliveries when you need it most
AID Fuel Oils Group deliver bulk fuels via our dedicated fleet of tankers throughout the Staffordshire, Shropshire, Derbyshire, Leicestershire, Warwickshire and West Midlands areas. Regardless of whether you live in the middle of a village or down a narrow country lane, we have a vehicle that can supply you with domestic, agricultural and commercial fuels to keep you moving.
Contact info
Cocksparrow Lane, WS12 4PB, Cannock, United Kingdom
- 01543 506117
- fuels@aidfuels.co.uk
- aidfuels.co.uk
4.9
Excellent
3k reviews
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Replied to 100% of negative reviews
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Reply from AID Fuel Oils
Dear Karen,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received and look forward to delivering to you again soon!
Kind regards,
The AID Fuel Oils team
Very prompt and efficient service and…
Very prompt and efficient service and priced competitively.
9 March 2026
Reply from AID Fuel Oils
Dear Mr Butler,
Thank you for taking the time to leave us a 5 star review. We always strive to offer a reliable service at competitive prices, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Dear Irena,
Thank you for taking the time to leave us a 5 star review. We’re glad to hear that you’re happy with the service you’ve received.
Kind regards,
The AID Fuel Oils team
Delivery on the date and at the time we…
Delivery on the date and at the time we were informed of
3 March 2026
Reply from AID Fuel Oils
Dear Brian,
We're glad to hear that you received our usual high level of service and your fuel was delivered within the promised time frame. We always strive to provide a reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
The delivery arrived on time and the…
The delivery arrived on time and the person on the phone was very polite and helpful.
25 February 2026
Reply from AID Fuel Oils
Dear Mrs Cheadle,
Thank you for your 5 star review. We're glad to hear that your delivery arrived on time and our team were polite and helpful. We’ll be sure to pass on this positive feedback and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Very good service.
Easy to order and delivered in the planned timespan.
Very pleasant staff.
23 February 2026
Reply from AID Fuel Oils
Dear Mrs Cotterell,
Thank you for taking the time to leave us a 5 star review. We're glad to hear that ordering was easy and your delivery arrived on time. We always strive to offer great customer service, so it’s great to hear that you’re happy with the service you received and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Trusted supplier for 30 years
Trusted supplier for 30 years.
Slight delay with this one, kept me informed. Prices on the rise but original price honoured, as always.
23 February 2026
Reply from AID Fuel Oils
Hi Julian,
Thank you for your fantastic 5-star review and for trusting AID Fuels for the past 30 years, that kind of loyalty really means a lot to us. We always aim to keep our customers informed and keep our prices fair even in trying times.
We really appreciate your continued support and look forward to serving you for many more years to come.
Kind regards,
The AID Fuel Oils team
Excellent service including explaining…
Excellent service including explaining situation with current crisis
6 March 2026
Reply from AID Fuel Oils
Dear Lynne,
Thank you for your 5 star review. We’re glad we could provide an excellent service and clearly explain the situation during this challenging time. We always strive to provide a reliable service, so it’s great to hear this positive feedback.
Kind regards,
The AID Fuel Oils team
Very friendly and competent delivery…
Very friendly and competent delivery driver , parking in difficult conditions.
19 February 2026
Reply from AID Fuel Oils
Dear Julia,
Thank you for your 5 star review. We appreciate your positive feedback about our delivery driver's friendliness and competence, especially when faced with parking challenges. We'll be sure to pass this on to our driver Darren and we look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reliable & efficient!
We have been using AID for a few years now. Their faultless, friendly and efficient service makes them our ‘go to’ supplier every time.
27 February 2026
Reply from AID Fuel Oils
Dear Julie,
Thank you for your 5 star review. We appreciate your loyalty over the years and we’re pleased hear that our faultless, friendly and efficient service has made us your go-to supplier. We always strive to provide an excellent and reliable service, so it’s great to hear this positive feedback. We look forward to delivering to you again soon.
Kind regards,
The AID Fuel Oils team
Reply from AID Fuel Oils
Thank you for the 5 stars! We’re glad everything ran smoothly and your delivery was handled promptly. Thanks for choosing AID Fuels — we’re always here when you need us.
Kind regards,
The AID Fuels team
Reply from AID Fuel Oils
Hello,
Thank you for the fantastic 5-star review. It’s great to know our team came across as helpful and friendly. We genuinely try to make every interaction a positive one. We really appreciate you taking the time to share your experience.
Kind regards,
The AID Fuels team
Reply from AID Fuel Oils
Hello Martin,
Thank you for your 5-star review! We’re really pleased to hear you found the ordering process easy, that’s exactly what we aim for. We appreciate you choosing AID Fuels and look forward to helping you again soon.
Kind regards,
The AID Fuels team
AID Fuels are very good
The person when I ordered oil was very pleasant, and the driver was also pleasant
16 February 2026
Reply from AID Fuel Oils
Dear Mr Chapman,
Thank you for your 5-star review, we’re so pleased to hear you had a positive experience. It’s great to know both our team on the phone and our driver made a good impression. We’ll be sure to pass your kind comments on.
Thank you for choosing AID Fuels. We look forward to helping you again.
Kind rgeards,
The AID Fuels team
Good communications from the company…
Good communications from the company but deliveries to adjoining houses should be made at the same time particularly when the customers are out in the country, a long way from the depot.
16 February 2026
Reply from AID Fuel Oils
Hi Chris,
Thank you for taking the time to leave us a review and for your kind comments about our communication, that’s great to hear.
We always try to get fuel out to customers as quickly and efficiently as we can, and your feedback has been noted. We’ll keep it in mind as we continue to review how we schedule and coordinate deliveries.
Thanks again for choosing AID Fuels, we really appreciate your support.
Kind regards,
AID Fuels team
Reply from AID Fuel Oils
Dear Sandra,
Thank you for your 5 star review. We always strive to offer a friendly service, so it’s great to hear that you’re happy with the service you received.
Kind regards,
The AID Fuel Oils team
Highly recommended…
Elderly parents let down by their usual supplier. Contacted AID Fuels as an emergency. Office staff and driver could not have been more helpful and considerate. Delivery when promised and prompt with clear delivery updates, delivery note and invoicing etc . Highly recommended
13 February 2026
Reply from AID Fuel Oils
Hello,
Thank you for your 5 star review. We're glad our team could assist your parents during their time of need and provide a reliable, prompt service with clear updates and invoicing. We always strive to provide a friendly and helpful service, so it’s great to hear this positive feedback and we look forward to delivering to them again soon.
Kind regards,
The AID Fuel Oils team
Reliable service
Reliable service, delivered on time. Great customer service on telephone.
23 January 2026
Reply from AID Fuel Oils
Dear Jayne,
Thank you for your review. We’re really pleased to hear you found our service reliable, delivered on time, and that our team provided great customer service on the phone. That’s exactly what we aim for.
If there’s anything we could do to make your next experience a five-star one, we’d love to hear your thoughts. We appreciate you choosing AID Fuels and look forward to helping you again.
Kind regards,
The AID Fuels team
AID OIL STAFFORD
People on the end of the phone are always pleasant and jolly. Which is a good start
We have been having our oil delivered by AID Fuel for 11 years now and have had no issues at all. The delivery men are always polite but I must admit that we do miss the singing delivery man 🤣 he had got a very good voice. Lol.
Thank you very much to you all.
9 February 2026
Reply from AID Fuel Oils
Hi Liz,
Thank you so much for your wonderful 5-star review, and for being with us for 11 years! That kind of loyalty means the world to us. We’re so pleased to hear our team are always pleasant and jolly on the phone, and that our drivers continue to look after you.
And don’t worry… the singing delivery driver is still very much part of the team, you may well get an encore at some point!
Thank you again for your continued support.
Kind regards,
The AID Fuels team
All went very well.
9 February 2026
Reply from AID Fuel Oils
Hi Andrew,
Thank you for your 5-star review! We’re really pleased to hear everything went smoothly. We appreciate you choosing AID Fuels and look forward to helping you again in the future.
Kind regards,
The AID Fuels team
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