Terrible !!! Do not order !! Although I had read negative reviews but I still decided to give it a try … and I wish I didn’t. The shoes I received didn’t match the colors nor the quality . And wh... See more
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Review summary
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Shoes look nothing like the pictures. They smell awful and overpowering like chemicals and the materials are cheap cheap cheap! Clunky and unflattering, Ill fitting, horrible quality. Awful customer s... See more
Company replied
After waiting 2 months to get the shoes I ordered, I returned them because that were cheap and plastic. Smelled like chemicals. I have not gotten a refund. They refuse to answer my emails. DO NOT BU... See more
Company replied
One star because they actually arrived, and the color looked like the picture. Other than that, the quality was poor and the size of the shoe was way off. Size said 42 but the shoe was at least three... See more
Company replied
Company details
Written by the company
Aimeela is a women's footwear brand that caters to the style-savvy and budget-conscious European and American ladies.Aimeela provides a variety of on-trend footwear options with a focus on fashion-forward styles and affordability that allow women express their uniqueness and sense of style without going over budget. Aimeela has covered whether you're looking for a pair of sleek and sophisticated pumps for the office or a pair of trendy sneakers for the weekend. With its commitment to quality and affordability, Aimeela is quickly becoming a go-to brand for stylish women all around the world.
Contact info
999077, Hong Kong
- support@aimeela.com
- aimeela.com
2.2
Poor
140 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These shoes were poorly made and the…
These shoes were poorly made and the heels were super wide. I naïvely ordered 7 pairs and they all came weeks apart… months later. They did not match the quality of the photos on the website. Worse than Payless. There was one pair that was remotely cute and I bought heel inserts so they wouldn’t slip off and that didn’t even work. Do not buy. Not even worth it to return them. I gave them to charity hopefully someone with insanely wide heels can find them.
1 May 2025
Unprompted review
Reply from Aimeela
Hello Morgan ,
We sincerely apologize that the product did not meet your expectations. Please know that we offer a 30-day return/exchange policy from the date of delivery.
We truly value your trust in our brand, and should you decide to give our products another try in the future, we want to assure you that our dedicated support team will be readily available to address any concerns immediately . Your satisfaction remains our top priority, and we're committed to making every shopping experience with us a positive one.
Aimeela Team
complaint@aimeela.com
THEY SHOULD BE BANNED FROM…
THEY SHOULD BE BANNED FROM BUSINESS‼️‼️‼️‼️‼️‼️
WORST PRODUCTS
WORST ETHICS
WORST SERVICE
WORST REFUND
WORST WORST WORST ‼️‼️‼️‼️‼️‼️‼️
DO NOT BUY
27 June 2025
Unprompted review
Reply from Aimeela
Hi Ruth,
Sorry to hear this.After carefully reviewing our records, we were unable to find any prior communications linked to the email address provided with your order.
To ensure we can assist you as efficiently as possible, may we kindly ask if you’ve reached out to us through any alternative channels (e.g, live chat, or a different email address)? Alternatively, if you’ve used a secondary contact method, sharing those details would help us trace your inquiry and provide a quicker resolution.
Please rest assured that we’re here to help in any way we can. If there’s an unresolved issue—whether it’s related to your order, a product concern, or general support—we’d be happy to escalate this matter immediately on your behalf. For your convenience, you’re welcome to contact our team directly at complaint@aimeela.com, and we’ll prioritize your request.
Don’t hesitate to let us know how we can further assist—your satisfaction is our top priority.
Aimeela Team
complaint@aimeela.com
Bad quality sandals. SHOCKING RETURN SERVICE
Bad quality sandals. Colours are slightly different that shown in the picture. But this is not the big deal.
***REFUND/RETURN service is SHOCKING***
I tried to return the sandals because they were too wide for me.
They offered me £11 and to keep the sandals. When I said I was not interested (they are too wide for me) they offered me £18.5. (Sandals had costed me £37).
If you send them back, you have to pay the shipping to USA (£25 from UK), although they first say you will have to send it to China.
I wrote a review with 1* in their webpage. Surprisingly, it didn't upload, so only the 5* reviews can be seen by other customers.
I would not recommend at all.
31 May 2025
Unprompted review
Reply from Aimeela
Hello Nuria,
We would like to extend our most sincere apologies for the this experience.
Your valuable feedback has prompted us to comprehensively review our existing service process. We will improve from multiple dimensions such as optimizing return policies, sizing, and improving quality, striving to bring you a more perfect service experience.
If you need any further assistance, please feel free to contact our customer service team at any time.
Aimeela Team
complaint@aimeela.com
Aimeela.com is a SCAMMER!
Aimeela.com is a SCAMMER!! They sell you fake model shoes copied after some original ones which pictures they use on their website in order to allure you. The shoes i got are made in China and they are looking cheaply, resembling to a certain point the original advertised shoes. It took more than a month to get them.. The returning policy is unfavorable due to shipping costs. They proposed me to keep the shoes and get a 20% reimbursement.. in the end, I figured that it was the best option .. better something than nothing.
2 June 2025
Unprompted review
Reply from Aimeela
Dear Suzana ,
We are truly sorry to hear about the unsatisfactory experience you recently encountered with our service.
We want you to know that we are continuously reviewing and refining our return and refund policies to ensure they align with our customers' needs and expectations. While we have made efforts to enhance our processes, we acknowledge that we failed to deliver the seamless experience you deserved this time. Your feedback is incredibly valuable to us, as it highlights areas where we can improve and better serve you in the future.
Moving forward, we are committed to implementing the necessary changes to prevent such issues from recurring. Whether it’s streamlining our return process, improving communication, or enhancing product quality checks, we take your concerns seriously and will act on them.
We truly appreciate your patience and understanding as we work to make things right. If there’s anything more we can do to address your concerns—whether it’s a return, refund, or further assistance—please don’t hesitate to reach out to us.
Aimeela Team
complaint@aimeela.com
just horrible...
just horrible...
I have not received my order yet but they are saying it'll be shipped by EOM! That's a month from the order placement and who knows who long the shipment itself will take.
Also, beware, they ship cheap Chinese stuff (you can buy on Temu, I found same products they list on their site for 5x lower price) and I'm now afraid of the quality of products I'm gonna get for the amount of money I paid.
Great business plan though: make a legit good looking site, upsell products with good photos and descriptions, put a 5-10x prices and have idiot customers fall for this... What a joke.
And of course the return policy is shit - cause it's YOU shipping back to China!
Hope this helps someone not fall into this trap...
10 June 2025
Unprompted review
Reply from Aimeela
Hello Adel ,
We are truly sorry to hear about the unsatisfactory shopping experience you’ve had with us. Please accept our sincerest apologies for the inconvenience this has caused—we deeply regret falling short of your expectations.
To help us investigate and resolve this matter as quickly as possible, could you kindly provide your recipient’s name or the email address associated with the order? Sharing these details via complaint@aimeela.com will allow us to expedite the process and provide you with a timely update.
Regarding the quality concerns you mentioned, we want to reassure you that all our products are covered by a 30-day return and exchange policy from the date of delivery. If you’re unhappy with the item, please don’t hesitate to contact us, and we’ll gladly assist you with return or replacement.
Additionally, concerning the return address you brought up, we confirm that the product was not sent back to China.
Please feel free to reply directly to this email or contact our customer service team at support@aimeela.com for immediate assistance.
Aimeela Team
complaint@aimeela.com
Horrible experience
Horrible experience! You need to wait about 1 month until you have your shoes, and the sizes are wrong! Two size bigger than you expected! I paid $60 and they just going back me $12. when? Who knows?
6 June 2025
Unprompted review
Reply from Aimeela
Hello Rubi ,
We are truly sorry for the unpleasant shopping experience .
To make things right, we’d like to reassure you that all orders are eligible for our 30-day return and exchange policy from the date of delivery. The partial refund or discount coupon we mentioned earlier is simply one option available to you, and we’re happy to explore alternatives based on your preference.
Our support team will prioritize your case and send you detailed return instructions within the next few hours. Kindly pay attention your email for updates, and don’t hesitate to reply if you need further assistance.
We appreciate your business and hope to serve you better in the future.
Aimeela Team
complaint@aimeela.com
This worst experience ever!!!!!
This worst experience ever!!! The shoes had a plastic “toy”heel. I would love to attach the pic of what was received. “ Oh my word “. The worst, they would not take the return and offered me 30% of what I paid. Please do not buy from this site
8 May 2025
Unprompted review
Reply from Aimeela
Hi kim,
We are sorry to hear that the shoes fell short of your expectation and will documented your feedback and share it with the relevant team to make progress.
And we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product.
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@aimeela.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Should you have any follow-up questions, please feel free to contact us.
Aimeela Team
complaint@aimeela.com
Horrible
Horrible! If you can wait a year to get your products, then perhaps this company's shipping is for you. Almost ONE MONTH to even ship items?? Never again! I disputed the charge.
28 May 2025
Unprompted review
Reply from Aimeela
Hello Maria,
We apologize for your wait for the order. If you have any queries or need any assistance, you are always allowed to email us. Our customer support will respond within 24 hours at the latest.
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@aimeela.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Aimeela Team
complaint@aimeela.com
Do not buy from this company!!
Do not buy from this company!!! It’s based in China and after 14 days, tracking says it’s still in Hong Kong. I requested a refund and they refused. I will never order from here again
Update:
It took over a week of back and forth with this company trying to convince me to take 50% off instead of returning. When I insisted on returning for a full refund. I will update again if I ever get a refund. This is not a trustworthy company. Products are of poor quality, what you would expect at a discount store. They bar your negative reviews from their company website in order to continue tricking customers with their highly edited pics. If you value your money, do not buy from this company!
19 May 2025
Unprompted review
Reply from Aimeela
Hi Sharon,
We’re here to help and resolve this issue for you. Could you please send us your order information via email? Information such as the order number, recipient name, and the email address used for the order will help us locate it and take the necessary steps.
Your satisfaction is our top priority, and we are here to assist you in any way we can.
Aimeela Team
complaint@aimeela.com
Terrible
Terrible! Their return policy is a joke and they offer far less than your original payment. My first offer on my return was 30% of the original! The second was 50% and now I’m going through my credit card company.
The shoes sizes are 100% inconsistent—with some being excruciatingly tight and others being huge on the same foot at the same trying on time. ABSOLUTELY GO ELSEWHERE!
19 May 2025
Unprompted review
Reply from Aimeela
Hello M. Bakeman,
We are truly sorry to learn that your shopping experience with us did not meet expectations. Please accept our deepest apologies.
We want you to know that we have escalated your concerns to our management and teams for immediate review and improvement, and our customer service team is handling your request with priority.
Our team will email you the return procedure soon—please check your inbox for these details.
We deeply regret the inconvenience and appreciate the opportunity to make things right for you.
Aimeela Team
complaint@aimeela.com
A joke. Shoes missing and those that arrived are wrong size
I ordered 3 pairs of shoes. They only sent two and they were both the wrong size.
What a joke. Wish I had seen these reviews before I purchased
4 April 2025
Unprompted review
Reply from Aimeela
Dear Julia,
Please rest assured that your order has been carefully processed and dispatched in two separate packages. The 2nd package is on its way to you as soon as possible. We understand the importance of timely delivery and apologize for any inconvenience this may have caused.
Regarding the size of the shoes, we want to assure you that customer satisfaction is our top priority. If the size of the shoes does not fit as expected, please know that we provide a return and exchange service within 30 days of receiving the package.
As for the updates on the delivery status of the third pair of shoes and any further information you may need, we will keep you informed through a follow-up letter. Please make sure to check your email regularly for updates from us.
We appreciate your patience and understanding during this time and are committed to resolving any issues to your satisfaction.
Aimeela Team
complaint@aimeela.com
Thank you very much for the feedback…
Thank you very much for the feedback i’ll delete what i have in the cart
4 April 2025
Unprompted review
Reply from Aimeela
Hello Sharon,
We are truly saddened to see your comment and understand that you may be feeling frustrated or dissatisfied.
Please know that we are here to help and eager to address any concerns you might have. If there is anything specific that we can do to resolve the issue for you, please do not hesitate to contact us directly through our email.
Your feedback is important to us, and we want to make sure that we can turn this situation around for you.
Aimeela Team
complaint@aimeela.com
The shoes were so cheap looking and the…
The shoes were so cheap looking and the sole was already pulled from the shoe or not properly placed. It looks it was spray painted in some areas.
They would not give me a full refund.
Terrible experience! Don’t order from this company!
31 March 2025
Unprompted review
Reply from Aimeela
Dear Bobbie,
We are truly sorry to hear that you’ve had an unsatisfactory shopping experience with us. We take your concerns very seriously and have immediately verified your order.
Please rest assured that we have submitted your full refund request and it is currently undergoing urgent processing. We are doing everything we can to expedite this process for you.
Additionally, we have sent a follow-up letter regarding to resolve it promptly.
Your patience and understanding during this time are greatly appreciated, and we are committed to resolving this issue for you as quickly as possible.
Aimeela Team
complaint@aimeela.com
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. They do not honor the return policy and their shoes are very cheaply made. This will be a ONE WAY transaction you will regret.
27 March 2025
Unprompted review
Reply from Aimeela
Hi Kim Griffin,
Please rest assured that we fully support return and exchange services within 30 days of receiving your order. If, for any reason, you are not satisfied with the assistance you have received from our customer service team, we encourage you to reach out to us directly.
In your correspondence, please be sure to include your order number or any other relevant order information. This will help us quickly identify your order and address your concerns more efficiently.
We assure you that we will handle your inquiry with the utmost care and provide you with a prompt and satisfactory response. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Aimeela Team
complaint@aimeela.com
I ordered four pair of shoes
I ordered four pair of shoes. They are terrible quality and I want to return them. I am WELL withjn their 30 day return policy. I have emailed yhem TWICE. The company will NOT provide me with a return address! DO NOT BUY FROM THIS COMPANY.
31 March 2025
Unprompted review
Reply from Aimeela
Hi Kim,
We sincerely apologize for any dissatisfaction you may have experienced with the quality of our products. Please rest assured that return instructions have already been sent to you via our email , detailing the steps you need to follow to complete the return process.
We kindly ask that you return the product according to these instructions to ensure a smooth and efficient process. Once you have initiated the return, we would greatly appreciate it if you could provide us with the tracking information of the return package. This will allow us to track the package and process your return as quickly as possible.
Thank you for your understanding and cooperation.
Aimeela Team
complaint@aimeela.com
I ordered 4 pair of shoes in size 9.5
I ordered 4 pair of shoes in size 9.5. It took 6 weeks to deliver and only 1 pair was a 9.5, the other 3 size 9. I emailed customer service and they offered to send the new sizes at 30% cost or I can keep the shoes and they will refund $43. I paid $43/pair. I explained that it was their mistake, thus it should not cost me anything.
Waiting to hear back. The sizing is listed in 3 different countries so I was careful to order my US size. I would NOT recommend this site.
20 March 2025
Unprompted review
Reply from Aimeela
Dear Ann,
We are very sorry for the bad shopping experience you had.
We’re here to help and resolve this issue for you. Could you please send us your order information via email? Information such as the order number, recipient name, and the email address used for the order will help us locate it and take the necessary steps.
We value your feedback and are committed to making improvements.
Aimeela Team
complaint@aimeela.com
Return not granted
I ordered 4 pair of shoes, one pair worked great the other three I need to send back. I emailed the company (the only way to communicate with them), I stated I wanted to return them and if I wanted a full refund or credit. I wanted a full refund, after that I never heard from them again even thought I emailed them again. I would advise NOT using this company. So they can't say they can't find my order or give some other excuse the order number is AM00119177
19 March 2025
Unprompted review
Reply from Aimeela
Dear Jane McMullen,
Firstly, we truly appreciate that you included your order information in the comments, which allows us to quickly locate your order and address your concerns more efficiently.
After carefully checking our email records, we regret to inform you that we actually sent you the return instructions on March 21st. We are very sorry that you did not receive this reply, as it is crucial for the return process. It is quite possible that you did not receive our response because the email was mistakenly marked as spam by your email provider, or due to other unexpected circumstances that may have interfered with the delivery of our email. Given this situation, we will also provide feedback to our relevant technical department for further verification and investigation to prevent such issues in the future.
To ensure you receive the necessary information, we sent you the return instructions again on March 25. Please carefully follow the return instructions and send the items back to us. Once we receive the return package and complete the verification process, we will process your refund as quickly as possible to resolve this matter to your satisfaction.
Aimeela Team
complaint@aimeela.com
My shoes took a while to arrive because…
My shoes took a while to arrive because they’re coming from China. I must say that the customer contact was excellent throughout the whole process and they were very attentive give - even allowing me to change my order. Two pairs of shoes arrived beautifully wrapped and they are fabulous. Would recommend this site.
4 March 2025
Unprompted review
Reply from Aimeela
Hello Roisin Hayes,
Your review has made our day! We’re so happy to hear that your shoes fit perfectly and that you’re satisfied with the quality & customer service. Our team works hard to ensure every customer has a great experience, and your feedback confirms that we’re on the right track.
Thank you for recommending our site—we’d love to welcome you back for your next purchase.
Best regards,
Aimeela Team
complaint@aimeela.com
After 21 days I didn't even received…
After 21 days I didn't even received the email confirming the shipment. They Said they were celebrating. In this time of year celebrations are chinese so don't pay that much for a chinese foot. And pay attention: they don't have time for you. ONLY for partys
21 February 2025
Unprompted review
Reply from Aimeela
Hi Maria Basso,
It is clear that we have not met your expectations, and for that, we are truly sorry.
We’re here to help and want to make sure your issue is resolved. Please provide your order details or contact us at complaint@aimeela.com, and we’ll take immediate steps to address this.
Aimeela Team
complaint@aimeela.com
Elegant, Comfortable, and Excellent Customer Support
I absolutely love these sandals! They are the perfect mix of elegance and comfort. The design is stylish and versatile, making them suitable for both casual outings and special occasions. The cushioned sole provides amazing support, allowing me to wear them for hours without any discomfort. The quality of the materials is excellent, and they fit perfectly—secure yet comfortable.
On top of that, I was really impressed with the customer support. They were friendly, responsive, and very helpful in answering my questions about sizing. The delivery was fast, and the packaging was neat and secure.
Overall, I highly recommend these sandals to anyone looking for both style and comfort, backed by great service!
3 February 2025
Unprompted review
Reply from Aimeela
Dear Cristina,
Thank you so much for taking the time to share your experience with our sandals! We are absolutely delighted to hear that you love them as much as you do.
Your glowing review is incredibly encouraging and motivating for us to continue striving for excellence in everything we do.We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Aimeela Team
complaint@aimeela.com
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