This company is completely unreliable. I never even received an order number, yet the money was immediately taken from my account. For the past two weeks I have called 4–5 times, and every single time... See more
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I ordered three chairs in January. They were scheduled to arrive at the beginning of April. I have asked about the whereabouts of the chairs two weeks ago- still haven’t heard ANYTHING from customer s... See more
Company replied
I am from the UK, and found Aime Té Studios whilst on holiday in France. They don't deliver to the UK because of brexshit but I contacted them and they were very cooperative, with helping to org... See more
We ordered marble dining table in the beginning of April and it was ready to be delivered in the beginning of June. As renovation our house was not finished yet we asked to postpone the delivery. So t... See more
Company details
Written by the company
Aime Té - Natural luxury, made to last Aime Té is ooit begonnen als Marmeren Tafels in 2017 door Roy Oosterbaan en Menno Pijpers met idee om design meubels te leveren zonder poespas. Enkel kwaliteit, natuurlijke en duurzame materialen voor een betaalbare prijs. Zo worden er snel nieuwe producten toegevoegd aan het assortiment die aansluiten op het credo. Ons team werkt samen vanuit onze showroom en kantoor in Nederland . Vanuit daar bedienen wij klanten in heel Europa, zodat ook zij iedere dag weer kunnen genieten van hun prachtige items.
Contact info
Oostzeedijk 236, 4e etage, 3063 BP, Rotterdam, Netherlands
- +31 180 70 92 60
- info@aimetestudio.com
- aimetestudio.com
2.7
Poor
369 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Received a damaged chair after waiting…
Received a damaged chair after waiting 3 months.
Customer service handling were fine.
8 August 2022
Unprompted review
Reply from Aime Té
Hi Peter, thank you for your review.
We are of course very sorry to hear that your chair arrived to you damaged. We have been in touch about an exchange, but you indicated that you did not want to use that option until now.
If you still want to come back to this, please let us know!
- Team Aime Té Studio.
Professional company, beautiful marble table & great customer service
I did not know Aime Te before but i was happy to discover this highly professional company. Taste is very subjective of course but I found their items, and especially their marble tables, stylish, of high quality and fairly priced. I faced an issue with the delivery company that delivered the table but Aime Te was quick to resolve the issue in a friendly and efficient manner, which shows great customer service!
26 July 2022
Unprompted review
Reply from Aime Té
Hi,
Thank you so much for your kind review. We are happy that you enjoy the products and the service.
Team Aime Té
Good service
Good service, quality products and true interest for delivering products safe in your home together with great aftercare!
31 May 2022
Love the products
Love the products, and the customer service team was very helpful :)
31 May 2022
Unprompted review
International Order, Amazing Products, and Excellent Customer Service!
I am from the UK, and found Aime Té Studios whilst on holiday in France. They don't deliver to the UK because of brexshit but I contacted them and they were very cooperative, with helping to organise my order to be picked up from their warehouse in Rotterdam by a transport company that I organised.
I ordered 3 marble tables, and I am extremely happy with them. They were well packed in wooden crates and kept safe and secure.
If you live in the Netherlands or mainland Europe, want quality products at a reasonable price with responsive customer service, then I cannot recommend Aime Té Studios highly enough!
Thank you! Tak!
20 May 2022
Definitely recommended!
After a longer waiting time than expected, we are very satisfied with our marble table! The follow-up of our delivery was top notch. Rarely have I seen a company that follows up the order together with you in a very personal/professional way. We would like to order soon a matching coffee table!
30 March 2022
Reply from Aime Té
Hi Laura,
What a lovely review. Thank you so much and we are so happy that you enjoy your marble table.
We are looking forward to welcoming you again in the near future.
Team Aime Té
I‘m a little disappointed that my table…
I‘m a little disappointed that my table is not coming in time.
All other things are fine.
24 March 2022
Reply from Aime Té
Hi Oliver,
Thank you for your review. We are sad to hear that the delivery was delayed.
Furthermore, we are pleased to hear that otherwise you are happy and hope you will enjoy your order.
Team Aime Té
Excellent service and great products
Excellent service and great products. Shipment was about 2 weeks later than planned but communication was excellent.
13 March 2022
Happy costumer
My marble table came in fast and well packed in wood. Also, a caring costumer service and beautiful product. *****
28 February 2022
Horrible shop/service, liars and cheaters
This is the 2nd review I leave after this company called me and asked me to remove the first cause they would fix all problems. Nothing has been fixed, it is 4,5 months later now, the table I ordered long ago isn't there, the wrong size has been ordered, they cannot get it delivered etc. Excuse after excuse. Spent hours and hours calling, mailing, trying to get it fixed but no. Most recent update is that they lied about refunding the money. It is not in my account so now it's time for some legal fun. Sincerely, you can find what they sell elsewhere, DO THAT.
This review only gives a brief summary of all the frustration I have gone through with them..
Update: the money has now been refunded.
15 February 2022
Unprompted review
Reply from Aime Té
Dear Michiel,
First of all, our sincere apologies for what happened.
We have done everything possible to make the delivery successful, but the delivery situation for the large, heavy table was too challenging. Together with you we looked at several solutions but a successful, safe delivery was simply not possible.
Regarding the refund of your table. We initiated this immediately after the table was cancelled on 24 January. There has indeed been an error between our e-commerce system and payment provider Mollie which caused the refund to be unsuccessful. Unfortunately, we only found this out after you wrote a review.
We have immediately succesfully completed the refund manually.
Our apologies again for the experience.
Team Aime Té
Honest company with amazing products…
Honest company with amazing products and good service to Belgium.
5 February 2022
Warning, still no delivery till more than 4 months!!
Warning: scam!
I ordered a table on September 24, 2021, with a delivery time between 6 and 10 weeks. To date, I still have not received my table despite calls and multiple emails. They answer me (never the same interlocutor) that the logistician is not there and that they will come back to me...and don't. Since my last email on Monday, still no response despite a reminder. I had posted a first negative comment in December: they offered to reimburse me 10% of the amount in exchange for the withdrawal of the comment (which explains why they have so few bad comments...). They promised to ship my order at the end of January but this was not done, and since then they have been just absent. I have certainly just lost 2000€ because of them.
3 February 2022
Unprompted review
Reply from Aime Té
Dear Julie,
We are sad about your experience and duration of delivery of your table. We truly understand your perspective in this case and would like to offer our sincere apologies.
I’ve immediately immediately dove into your case to find out what was wrong and got many signs that nothing went the way it should. This is not the experience we want to bring to our customers.
Unfortunately, we experienced delays in production and international transportation. Sadly this has been a huge challenge for delivering to your country, France.
As a result of this case we have stopped delivering to countries, other than our core markets (Benelux & DACH).
We have been in touch with you and refunded 100% of your purchase amount until the delivery will be successful.
Again, our sincere apologies for the delay and hope you will enjoy your table soon.
Kind regards,
Menno Pijpers
Owner of Aime Té
Reply from Aime Té
Hi Dario,
Bedankt voor het mooie compliment!
Team Aime Té
Very nice and quality products.
Very nice and quality products.
I can't wait to see my new table.
22 November 2021
Unprompted review
Excellent company
Excellent company, they respond quickly to messages, professional attitude. They sell good quality products. Large selection. In terms of warranty, they helped and took action very quickly.
19 November 2021
Unprompted review
3 months, and still haven't received anything!
I ordered a marble table and coffee table in July using Aime Té, we are not in October and I still haven't received anything!
The customer support, after talking at least 10 times with them, keeps saying my order is delayed!
Unacceptable for a 2500 EUR order!
Terrible experience, I strongly advice you to stay away from them.
19 October 2021
Unprompted review
Reply from Aime Té
Hi Jeoffrey,
Thanks for your honest review.
We are truly disappointed that this situation has occurred as we take the customer experience very serious. The (international) logistics are currently causing a lot of problems and unfortunately you are also experiencing problems because of this.
Luckily we have been in touch with you and found a suitable solution. Furthermore you have been informed that your tables are it's way and almost ready for delivery.
Thank you for your patience and our sincere apologies for the situation. We hope you'll have great experiences on your brand new dining table.
Warm regards,
Team Aime Té
It was all good
2 October 2021
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