No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... See more
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From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... See more
Company replied
Everything worked as expected. Fortunately I had the part number, so it was easy. My question is, should it be remarkable that it all worked as expected - the correct part delivered promptly, for... See more
I ordered at the end of the year, was called - which is amazing in itself and told politely out of stock and not available until 6th Jan. This was great customer service. Then a week later the p... See more
Company details
About AIMS Industrial Supplies
Written by the company
AIMS Industrial Supplies is an industrial supplies store based in Sydney.
We offer a wide range of industrial supplies including Power Transmission, Stainless Steel Fasteners, Hand Tools, Drill Bits, Taps & Dies, Material Handling & Storage, Motors, Hose & Fittings, Safety, Personal Protective Equipment and more.
Contact info
108 Ashford Avenue, 2214, Milperra, NSW, Australia
- 02 9773 0122
- customerservice@aimsindustrial.com.au
- aimsindustrial.com.au
4.4
Excellent
1k reviews
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Very helpful staff & excellent service…
Very helpful staff & excellent service with prompt delivery
24 January 2024
I bought my goat fence.
I bought. Ur. Paint. To. Paint. My goats. Round. Yard. Thanks. For. That. It was. A. Good experience. N. I. Look. Forward. To buying. More. Paint from u.
23 January 2024
It turned up on time.
21 January 2024
Fast service very high quality product
18 January 2024
Great service
I ordered the product and it was dispatched and delivered within a week, not bad being on the other side of the country
18 January 2024
Paid for express delivery
Paid for express delivery, product did not arrive within two days, called to inquire about delay was told it had not been released from warehouse ?????
Eventually the paint was delivered by a staff member.
2 January 2024
Reply from AIMS Industrial Supplies
Hi Louis,
Thank you for your feedback.
Your order was released for shipping the day after it was received. However, we encountered some issues with the courier which caused the delay.
We sincerely apologise for any inconvenience this may have caused.
Please don't hesitate to contact us if you require further assistance.
Very Slow Delivery
My order took more than a month to deliver. Granted, it was ordered just before Christmas on 20th Dec 23 but now its 24th January 24 and I FINALLY get delivery today. The phone staff were great to deal with, AIM just need to hold stock. Other than a far too long for delivery, AIM provides a good product at a reasonable price. Their online ordering system is very good. Just very slow delivery.
20 December 2023
Unprompted review
Reply from AIMS Industrial Supplies
Hi Brett,
Thank you for taking the time to provide your feedback.
We sincerely apologise that your order took longer than expected.
We encountered some hiccups with our fresh stock which caused the delay.
Please rest assured that we are actively working to improve our processes to prevent this in the future.
Once again, we apologise for any inconvenience caused and appreciate your understanding.
The lift pump that I bought doesn't fit…
The lift pump that I bought doesn't fit any of my 20 litre containers.
1 January 2024
Reply from AIMS Industrial Supplies
Hi Rolly,
I am sorry to hear that the pump didn't fit your containers.
A member of our team will be in touch with you shortly to assist with the return or replacement process.
Thank you for your understanding.
Slick as.
The order that I placed arrived within days, much sooner than I had expected.
That tells me that they sent it off immediately and not waited days to get around to it.
Much appreciated.
1 January 2024
Quick delivery over the Xmas period.
21 December 2023
Problem resolved by AIMIS
I ordered an SKF speedie sleeve (as described in the AIMS listing) but was sent an inferior copy (not SKF). AIMS contacted me about this and refunded my money. Good that AIMS understands the importance of delivering exactly the product the customer has paid for.
20 December 2023
Reply from AIMS Industrial Supplies
Hi Matthew,
Sincere apologies for any inconvenience caused.
Could you please provide us with a photo of the item you received? This will assist our team in further addressing your concerns and arranging a replacement for you.
One of our team members will reach out to guide you through the process.
We apologize once again for any inconvenience caused and appreciate your cooperation.
The right stock and prompt delivery.
18 December 2023
Paid for express delivery but you took…
Paid for express delivery but you took a week to process!
18 December 2023
Reply from AIMS Industrial Supplies
Hi Nigel,
Sincere apologies.
We've experienced some hiccups with our fresh stock, causing a delay.
Please rest assured that we are working diligently to ensure our listing is updated.
Sorry once again for any inconvenience caused.
Thank you for your understanding.
Caught up in the mail backlog but…
Caught up in the mail backlog but finally received it.
24 November 2023
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