AI Pro University Reviews 

223
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, most reviewers were unhappy with their experience overall. Many active customers stated unexpected recurring charges and hidden subscription fees appearing on their credit cards shortly after purchasing a basic course. Consumers also mentioned that attempting to secure a refund or cancel unwanted billings was extremely frustrating due to unresponsive and unhelpful support. The minority of people were satisfied with the user experience, describing the online platform as well-organized, very easy to navigate, and quite comprehensive. Some reviewers additionally praised the extremely valuable video tutorials and practical training for helping beginners build modern skills and boost their professional careers.

What people talk about most

Payment

People report negative experiences with payment, highlighting recurring, unexpected charges that continue... See more

Artificial intelligence

Customers consistently note ambiguous experiences with artificial intelligence regarding programs and... See more

Subscription

Users describe frustration with subscription management, as many reviewers report experiencing billing issues... See more

Refund

Customers had ambiguous experiences with refund processes, as reviewers reported widespread frustration over... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is super user friendly and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was previously excited with this course a month ago but this turns out that it's not worth it. I appreciate the self-paced learning process but it was really hard absorbing the information. I was al... See more

Company replied

Rated 3 out of 5 stars

AI Pro University offers practical, easy-to-follow AI training that helps beginners quickly build real skills. The lessons are clear, hands-on, and focused on tools you can use right away—from automat... See more

Rated 1 out of 5 stars

After canceling my subscription I was charged repeatedly. Tried to contact them regarding this but only received a standard mail saying thank you for contacting us and to verify my mail address.... See more

Rated 1 out of 5 stars

I made a one time purchase last year. In April this year they began to charge me, one for 69.97 and then beginning in May for 97.97. Beginning in June they started charging multiple times a month.... See more


Company details

  1. Education Centre
  2. Career and Education Provider
  3. Educational institution

Written by the company

Our mission is to empower 1 million+ students through A.I. education.


Contact info

2.2

Poor

TrustScore 2 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 24 hours

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2.2

All reviews

(223)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Expectations didn't meet anymore

I was previously excited with this course a month ago but this turns out that it's not worth it. I appreciate the self-paced learning process but it was really hard absorbing the information. I was also blind when reading positive blogs about it. I saw a blog stating that the author has a book titled AI for the Terrified, but when I searched it at the internet, the book does not exist. The university itself is not a scam but the delivery of their services is not as exceptional as what we read in their other reviews about them

18 September 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Jaime! We see here you've only completed a couple lessons on 1 module. We went ahead and activated the Personal AI Tutor for you powered by GPT-5 which you can find in your dashboard now.

We are not sure what article you are referring to but the books one our founders wrote about AI can be found below:

The 24/7 Entrepreneur: How To Automate, Scale and Prosper With AI
https://www.amazon.com/dp/B0FP3YMNNW
Hyper-Abundance: Why I Built AI Pro University: https://www.amazon.com/dp/B0FNS57D2Z
The Infinite Classroom: How AI Will Replace University (And how you can stay ahead)
https://www.amazon.com/dp/B0FPD7C3SG

All 3 of these books are made available for free to our students which you can find in the resources section. Enjoy ! :)

Rated 2 out of 5 stars

Unauthorised charges – same pattern as AI Pro Academy

I signed up for what I thought was a one-off course for around £35. Without my consent, the company enrolled me into a so-called “VIP membership trial” that I never knowingly agreed to. Seven days later, they charged me over £70 for a subscription I did not authorise.

When I looked into this further, I found a lot of Trustpilot reviews under the name “AI Pro Academy” describing the exact same behaviour, with the same amounts being taken. This strongly suggests it’s the same group operating under different names.

The company has not replied to my emails, and I’ve had to involve my credit card provider to block further payments and raise the charge as unauthorised.

Please be very cautious - this business appears to take payment details for a low-cost course and then sets up hidden recurring charges without proper consent.

UPDATE: Issue resolved, but proceed with caution

Following my earlier review, the company has since contacted me, issued a full refund, cancelled any future billing, and confirmed my account closure - so I appreciate that the issue was eventually addressed.

That said, I’m leaving this review up as a warning to others to read everything very carefully before purchasing. When I first signed up, the one-off course payment automatically enrolled me into a “VIP trial,” which led to an unexpected charge a week later. This kind of hidden opt-in, buried in the small print, is not clear or transparent.

So while I’m glad the matter has been resolved, I strongly recommend checking the checkout process closely and making sure no automatic subscriptions are being added.

19 September 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

We are glad you got the issue resolved and were sorry about the miscommunication!

Rated 1 out of 5 stars

Fraudsters

They are fraudsters. They advertised the price in one currency and charged me in another forcing me to pay USD250. I had only wanted to apply for the $49 package, was upsold another package advertised in a different currency resulting me in paying much more than I intended.

I realised immediately and like others, tried to get a refund straight away. The money back guaranteed is a lie. They just try and give you more packages, then I was told if I applied for a refund all the additional offers would go away and that I needed to make sure I had completed at least 10% of the course and that it was within 14 days of purchase to qualify for a refund. I confirmed that I did want the refund and fulfilled all requirements and then I got an email back saying I had to bring it up with the merchant (mastercard) directly and open an investigation…..

It is a shame they have been so dishonest about this and so difficult to deal with, constantly skirting around the issues but possibly I am also just dealing with an AI bot that has been programmed to refuse refunds.

Edit: They have since been in touch and given me a full refund. It's a shame it had to come to this as it could been solved quite swiftly but they have eventually come around. Thank you.

22 September 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Thank you for your honest feedback and for updating your review — we truly appreciate the chance to make things right. We’ve processed your full refund and gone a step further by granting you complimentary lifetime access to AI Professionals University, including our newest Viral AI Mastery Course and GPT-5-powered AI Tutor.

At AIPU, our mission is to provide 10x more value than our students invest. That’s why we’ve just launched a full suite of trainings on creating viral videos, ads, and social posts in minutes using AI — plus instant access to tools like Sora, Google Veo, and our upcoming AI Image & Video Generator, which lets you create professional-quality visuals from your phone or desktop.

You’ve been tagged for lifetime beta access to every new tool and training we release, so you’ll always stay ahead as we continue building the world’s most powerful AI education platform.

We’re grateful you gave us the opportunity to earn back your trust — and we remain committed to helping our students create more, earn more, and achieve more with AI.

Warm regards,

Tom Johanson
Customer Support
AIPU

Rated 1 out of 5 stars

This company is a scam

This company is a scam. I mistakenly purchased a $49 package, and it ended up taking over $150 from my card. Immediately I asked for a refund as I did not authorise the payment and they are refusing despite the money back guarantee. They are just trying to upgrade my purchase even though I said I don't want to use it and not even open the course. DONT MAKE THE MISTAKE

11 September 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi!

We’ve carefully searched our records but couldn’t find any purchase under the name used in this review. It’s possible this was made under an alias, or perhaps even submitted by a competitor.

Our refund policy is very generous, and many of our customers are happy with it, so if you are indeed a client, this may simply be a misunderstanding. We’d love the chance to clear this up! Please fill the trustpilot contact details so we can get everything sorted for you. 🙂

Tom Johanson
Customer service lead.

Rated 1 out of 5 stars

Horrible, empty service with fake reviews

I think those reviews are nothing but fake reviews created by AI. My experience with this is nothing but horrible. They repeatedly refused to issue a refund. Super dishonest company completely automated themselves with empty automated messages to upsell. Just same messages again and again to stall the 14-day refund period. Please stay away, seriously.

Update: After I posted this review, they quickly sent me an email claiming they had issued a refund. After a week I still have not received the refund. They just lie. Everything about this company and services are lies. They think they can get away with it because it is just fake emails. I hugely regret to do anything with this company. Please stay away.

17 September 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi,

I’m truly sorry for the experience you had — and I completely understand your frustration. I personally reviewed your account and confirmed that your refund was fully processed on our end. Depending on your bank, it can take a few business days to appear on your statement, but please rest assured it’s been completed.

We take feedback like this seriously and have already made major improvements to ensure no one feels ignored or stuck in automated loops again. Every message from our team is written and handled by real people who genuinely care about resolving issues quickly and fairly.

Our mission has always been to deliver real value and support to our students, and I’m sincerely sorry we fell short of that in your case. Thank you for giving us the chance to make things right.

Warm regards,

Tom Johanson
AIPU

Rated 5 out of 5 stars

Professional level tools

The bots I've built with AIPU look like something a big company would use. My clients are impressed and it makes me look more professional. That's priceless for my reputations.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

They advertise a fake partnership with…

They advertise a fake partnership with Sam Altman and OpenAI/ChatGPT that doesn't exist. It's a scam.

17 September 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Jeremy,

Thank you for your comment — I want to clarify this right away. AI Professionals University has no formal partnership or endorsement with Sam Altman, and we’ve never claimed to have one. Any reference to his content, quotes, or business insights was made respectfully in an educational context, as part of teaching marketing and entrepreneurship principles — never as a paid collaboration or sponsorship.

We’re committed to full transparency in everything we publish and continuously review all materials to ensure accuracy. I appreciate you bringing this up so we can clear the record and keep our messaging crystal clear for everyone.

Warm regards,

Tom Johanson
Customer Support
AIPU

Rated 3 out of 5 stars

They DO honor their satisfaction guarantee

They DO honor their satisfaction guarantee, however, I am very unhappy with my engagement with this company for 3 main reasons:

FIRST
Based on their claim “…dedicated to providing world-class AI ...” and other wording on their site (“…1000+ expert led lessons). I was expecting to gain an education in AI to add to my profession as a PM. Instead, it was mostly AI (bot) led educational videos focusing mostly on how to use ChatGPT to make money, creating bots and creating AI images.

SECOND
Once I began the purchase process, there was so much up-selling pressure and confusion with buttons and links to decline, I mistakenly accepted access to their AI vault of materials to create courses for resale. I didn’t realize this until I saw the welcome email with receipt and an additional $499 credit card charge. However, I figured I was okay since they have a satisfaction guarantee and refund within 14 days. I was wrong!

THIRD
Day of purchase (8/21/25); I completed 10%-15% of the course content (in order to qualify for the refund). Day #2 (8/22/25), I sent an email to cancel and request a refund. AIPU Support responded requesting my feedback that led to my decision. I explained the course simply was not for me and had no interest in continuing. I also explained The AI Course Creator was purchased in error. I didn’t have access to the vault yet so there was no need to give me access.

Unfortunately, this began a series of back-and-forth emails, for 3 WEEKS, with AIPU Support Team (Benny Johnson) trying to convince me to keep a program that I have no interest in. I even provided screen shots showing I complied with their refund terms and they still DENY REFUND.

The phone number posted for customer support goes to AI responses and then to voicemail.
So far, no one has called me back.

UPDATE:
After this post, I was promptly contacted and they issued my refund.

11 September 2025
Unprompted review
Rated 3 out of 5 stars

Fast return on investment

The fast return on investment I earned back my course fee within two days of joining. every project since then has been pure profit. that's the ROI I've ever had from training.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

viral images that actually work

The AI Viral Image Formula showed me how to make graphics people want to click and share. My engagement doubled within the first month. I can’t believe I struggled for so long without it.

29 August 2025
Rated 1 out of 5 stars

Fraudulent charge after ordering

I signed up for the AI Professional University and a week later found a charge on my credit card for an additional $97 for a subscription I never signed up for. It was not in the list of items I was receiving. There was no receipt, no explanation, just the charge. I found this subscription inside my account and cancelled it, then sent two emails requesting explanation and a refund. So far nothing. Once you begin your purchase, there is significant upselling pressure and confusion, it was uncomfortable and unavoidable--no way to exit the MANY pages of upselling without massive scrolling. I have NO TRUST that this company is legit or good value for the money. Find another more legitimate training program.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Concerns about the ChatGPT course with this company

Based in the UK and buying the course for my son (samuel.b.forbes) and have had nothing but trouble accessing what seems to be a site asking for more money, which seems like a scam to me.

Have now sent a second email to them asking for access, as the first was filled with excuses about changing my password and getting it reset. I await a reply to the second email, which seems to be delayed when compared to the first.

I paid the 50 dollars (38 pounds) and quickly got a reply with my sign on etc.
I used this link and after offering me an upgrade to $97, it sent me through to an area to pick my course. I clicked in and nothing there. I have emailed them but no reply yet. Also asked for a refund and nothing yet.
Am checking my account to see if they try and take more out but would advise anyone to be careful before parting with your money.

Hoping to get a refund as the frustration mounts and I also passed link on to my family to get registered, which was embarrassing.

I see now my brother got a refund, but i unfortunately do not as they think I may be a Bot, but hoping my son now has access and the course is of a good quality.

ps it was me that pointed out the gmail issue as opposed to your support!

5 August 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Doug, the login issue was caused by using a @googlemail address instead of @gmail. Once we identified this, our team resolved it quickly and you now have full access to your course materials — including 99 prebuilt AI bots, 10,000 prompts, and 17 prebuilt chatbots, plus all future updates at no extra cost.

We’ve noticed that two customers with the last name “Forbes” signed up on different days but posted nearly identical negative reviews on the same day and at the same time. Given you hadn’t accessed the courses before leaving your review, and in light of recent competitor activity posting false or misleading feedback, we have reason to believe this may be competitor-related. This review was submitted through our automated verified review request sent to all customers, so it cannot be deleted.

Rated 1 out of 5 stars

In the Uk and seems like a rip off.

In the Uk and seems like a rip off.

I paid the 50 dollars (38 pounds) and quickly got a reply with my sign on etc.
I used this link and after offering me an upgrade to $97, it sent me through to an area to pick my course. I clicked in and nothing there. I have emailed them but no reply yet. Also asked for a refund and nothing yet.
Am checking my account to see if they try and take more out but would advise anyone to be carful before parting with your money.

8 August 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Stuart, our records show you opted out of the VIP upgrade, so no further charges will be made, we never store card details without consent. You have full course access but haven’t logged in yet. Here’s how to get started:

How to Change Password: https://vimeo.com/1103186619/144fa3cd30
How to Login to AIPU: https://vimeo.com/1103186590/165c9f14a5

We’ve also noticed that two customers with the last name “Forbes” signed up on different days but left nearly identical negative reviews on the same day at the same time. Given you hadn’t accessed the courses before posting, and considering recent competitor activity posting misleading reviews, we have reason to believe this may be competitor-related.

Rated 1 out of 5 stars

Unauthorized Billing

After posting this review, the company contacted me within 24 hours and processed a full refund. While I appreciate that they ultimately resolved the issue, the fact that it required public pressure through this review to get action is concerning. Original issue remains: I was charged without completing their signup process and had to escalate through reviews to get a refund that should have been immediate, given the circumstances.

26 July 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Tauva,

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced.

When you initially signed up, it appears that your card was declined, and our system automatically retried the transaction as part of our standard billing process. We understand how frustrating this must have been, and we’re sorry that it wasn’t handled more smoothly from the start.

We’ve gone ahead and fully refunded the charge, and as a courtesy, we’ve left your account open with access to all course updates—including a brand new course launching next week.

Thank you again for bringing this to our attention. We truly appreciate the opportunity to make things right.

Warm regards,

AI Pro University Support

Rated 1 out of 5 stars

Purchased but no access

Purchased but no access. I tried to call for assistance but no answer. Please assist.

24 July 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Thanks for reaching out! Our team followed up with you, and I believe your access has now been restored.

Sometimes our emails land in “Promotions” or “All Mail,” so feel free to check there just in case. If you’re still having trouble, let us know and we’ll make sure everything is resolved ASAP.

Thanks again for your patience!

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