Air Arabia Reviews 

3,687
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 1,945 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the flight experience smooth and comfortable, often highlighting the punctuality of flights and the overall good service. Many appreciate the professional and courteous cabin crew, and some find the prices reasonable, especially for a budget airline. The booking process is often described as fast and seamless, contributing to a positive user experience. However, some people were dissatisfied with customer service, reporting poor communication, inconsistent information, and a lack of effort to resolve issues. There are also complaints about ground staff being unhelpful, unprofessional, and strict regarding baggage policies, with some experiencing long waits in uncomfortable conditions. Additionally, some customers feel that extra charges, such as those for water or excess baggage, are expensive and create a cheap impression for the airline.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction,... See more

Staff

Consumers find staff experiences to be ambiguous, with many reviewers praising the cabin crew and flight... See more

Price

Users describe ambiguous interactions with price, with many reviewers appreciating the reasonable and good... See more

User experience

People report positive experiences with user experience, with many describing their flights as pleasurable,... See more

Customer service

Customers had negative experiences with customer service, often reporting a lack of communication, empathy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, dealt in a timely manner when distributed by Middle East conflict when they had no choice but to cancel our flights to Male, several times. Customer service was excellent and refund/reboo... See more

Rated 4 out of 5 stars

Friendly Flight Attendants Friendly ground staff The only thing I did not understand is why do they only accept cash on board! This issue should be improved

Rated 3 out of 5 stars

Space. Incredibly tight both horizontal and vertical. My knees had no space and you crammed the cabin horribly to maximize your profit. Pls. Some respect to your clients

Rated 3 out of 5 stars

Their timings are very well managed. But the food which I ordered while booking ticket was not served for me. I ordered a shawarma but I was given a sandwich which I don’t like.


Company details

Written by the company

Flying to over 170 + destinations and pioneering the best fares in the region, Air Arabia was built for those who have places to go, things to do and people to meet. Today, people have far too little play in their lives but travel is one adventure that keeps them going. Boosting their spirit to never stop and keep flying, our focus is to offer the lowest fares, more destinations and comfortable travelling. We want to make travel easy, fast, convenient and fun for all our passengers. Air Arabia, Where Next


Contact info

3.7

Average

TrustScore 3.5 out of 5

4k reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(3,687)

2,393 reviews in the last 12 months

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Rated 4 out of 5 stars

So i really like to travel via air…

So i really like to travel via air arabia and i travel every month. but last time i always select meal flight and after the meal they didnt served me water. I asked them thrice and all the time they said it was for people with meal. I thought they will give me later, and that became very embarassing for me. I have sinus issue and after having sandwich i was kept on asking for water for one instant i thought maybe water is not included. I disliked the way they treated until i showed my boarding pass and they served me water.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Air Arabia was a…

My experience with Air Arabia was a pleasant surprise. My flight was excellent and customer service outstanding. Seats are very comfortable with nice legroom. I have future plans to fly Air Arabia in the future.

2 June 2026
Unprompted review
Rated 4 out of 5 stars

Airplane was really nice cabin crew

Airplane was really nice cabin crew, nice but some of them needed more training on how properly address passengers in a friendly way. Big draw back for me was one of the staff at the airport gate who checks on passengers boarding pass was lacking of basic customer service on how to smile and how to approach passengers, made me feel she was rude and lacking of professionalism

1 June 2026
Unprompted review
Rated 4 out of 5 stars

I always travel with air arabia as it…

I always travel with air arabia as it used to have the most comfortable seats unfortunately the last two trips to Amman going and coming back the seats were very uncomfortable and when we arrived to the airport it was full but nobody was helping especially outside for the taxi i was not very happy as i always did.

31 May 2026
Unprompted review
Rated 4 out of 5 stars

All is well'

All is well'
I realize in this trip there was vibration in the full flight , as the engine goes in full thrust , all seats were vibrating ... just like there is imbalance in engine rotating part .fan blade or other part .. do not ignore this , I am also engineer

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Big delays

Big delays, no updates.
Hot airport without ac, no free water available.

Noone has information nor updates, screen show flight took of while everyone is grounded.

Joke of the year.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Reliable option for budget travel

I recently traveled with Air arabia to abudhabi my overall experience was good.The flight was on time the cabin was clean and the crew was polite and helpful.The journey was comfortable for the duration, overall a reliable option for budget travel

30 May 2026
Unprompted review

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