Aircare Appliances Reviews 

283
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers had a great experience with this company. People frequently praise the staff and team members for being exceptionally helpful, professional, and knowledgeable when guiding them through product choices. Consumers are extremely happy with the items purchased, noting that the units keep rooms wonderfully cool and comfortable during hot weather. However, some customers also noted difficulties getting through on the phone or receiving timely updates about their delayed orders. A few reviewers mentioned waiting several weeks without proper communication regarding unfulfilled purchases or delivery tracking. Despite these communication hiccups, most buyers still appreciate the overall effort during busy periods.

What people talk about most

Product

Users describe positive interactions with product, noting that their air conditioning and heating units... See more

Staff

Reviewers highlight positive aspects of staff, describing them as incredibly helpful, friendly, and... See more

Customer service

People report ambiguous experiences with customer service, marked by starkly contrasting reviews. While many... See more

Order

Customers consistently note ambiguous experiences with order processes during peak periods. Many reviewers... See more

Service

Customers had positive experiences with service, highlighting helpful and professional interactions from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff were overwhelmed by orders during recent heatwave, but I was fortunate enough to get my order placed and processed before the rush, with some help from George. It arrived with only a slight d... See more

Company replied

Rated 4 out of 5 stars

Overall, very good customer service from friendly and attentive staff. If I could have given 4.5 stars, I would have. The aircon unit was to be fitted on a 75° wall, which was discussed before... See more

Rated 5 out of 5 stars

Contacted about an air cooler, knowing most places were taking pre orders only didn’t have much hope, however, they said would be with me by end of the week if I ordered promptly. Ordered & delive... See more

Rated 5 out of 5 stars

Overall really good. Was let down by another company. Reordered with this company in the middle of a heatwave. Yes there was delays in answering emails but they openly admitted they were being inundat... See more


Company details

  1. Air conditioning store

Written by the company

Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.


Contact info

3.8

Great

TrustScore 4 out of 5

283 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(283)

186 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Product 😊

We have purchased an air purifier unit to help keep the air fresh in our toddler's room. We wanted to do everything possible to help us be rid of the many viruses he picks up at nursery.

The product is compact, very quiet and very easy to use. The display shows a numeric score of the current air quality and has different coloured backgrounds depending on if the score is good, ok or bad (green, blue and red). This is a brilliant idea as you can see immediately where it is without going near to the machine to actually read the numbers.

We are very happy with this air purifier, it works perfectly and has clearly been designed and manufactured to a very high standard. The customer sevice was fantastic too.

100% recommend.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Aircare…

Great experience with Aircare Appliances. The team were very knowledgeable and took the time to understand what I needed before recommending the right solution. Communication was clear, delivery was quick. Really helpful service from start to finish and I would definitely recommend them

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and helpful Team

Very knowledgeable and helpful team. Fully discussed my air conditioning requirements and then recommended exactly what I needed for both my garden office room and my conservatory. Now in and all working beautifully. I can't that you guys enough for the time you spent explaining everything to me. George is amazing.
Hats off to you and the team. I will be recommending many of my friends to come to you for their AC.
Thanks Again.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful…

Very friendly and helpful communications with George who has promised to keep me updated with the delivery of my pre-order of the Meaco Superquiet 14000BTU portable air conditioning unit. A follow up call by Jay has assured me of a good experience of the company and I look forward to being updated during the middle of March with the delivery date.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I enquired about a portable air…

I enquired about a portable air conditioning unit and found Matthew to be very knowledgeable. After he asked me some simple questions about what I needed it for and the size of my room etc, he made his recommendation. After some 'internet' research I found the price to be very reasonable. I paid for the unit and it was delivered two days later. I have unpacked the unit and am 'over the moon' with my purchase. I would recommend Aircare for any purchase and will definately buy from Matthew again, well done Aircare 👏

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Aircare Applicance - Best out there!

Matthew, Josh, George, Terry and Steve are all an amazing Team. Always very helpful, explaining g the benefits of the products I was interested in and explaining the Pros and Cons of each make and brand. Delivery time frames were explained and very fast. I couldn't of asked for a better experience. Highly Recommended!

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience - Ordered a Meaco Aircon unit from them. The aircon unit arrived with physical damage. They advised it was still useable and offered a partial refund, however upon speaking to Meaco they advised it wasn't the case and using a damaged unit would invalidate the warranty.

After this I arranged to return the unit. It was picked up and tracked the receipt of the unit. However the refund was not provided. Two emails were sent but I had nothing but radio silence. In the end I had to raise a Section 75 with the Credit Card company.

Terrible Customer Service so be on guard when dealing with this company.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Asghar

Hi
I purchased a split air conditioner from aircare and everything went according to plan with delivery and installation and had one issue pipes but spoke to gorge and all good and sorted
Thank you gorge

19 February 2026
Unprompted review
Rated 5 out of 5 stars

George

I wanted a air-conditioning unit for Summer & George Wigglesworth gave me advice on an Italian Dolce Clima DC8. I am definitely buying one. Thank u George

28 February 2026
Unprompted review
Rated 5 out of 5 stars

George was a pleasure to deal with!

George assisted me with my enquiry. Nothing was too much trouble for him. He was very knowledgeable, responsive and was a pleasure to deal with! Well recommended!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Aircare the best.

I had been looking for a Master B360 for a while, a large high btu space heater. As is usual in this business, companies have them advertised for sale but when you enquire, they are ‘out of stock.’ However, thankfully I got in touch with Aircare & was told by representative George that he could get me one. A most helpful & knowledgeable guy who had the said heater delivered at the best price on the internet 2 days later.
I can’t recommend George & Aircare highly enough, great service.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a dehumidifier from aircare…

Purchased a dehumidifier from aircare and had a bit of trouble getting it setup as I wanted.
After speaking with George I was contacted by Dantherm directly who put me right.
Great product, great price and fantastic support from both Dantherm and George @ Aircare.

Thank you 🙏

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Top class customer service…

Had a problem towards the end of warranty,George Wrigglesworth organised a speedy replacement.First class customer service,always accessible on phone line.Ignix dehumidifier great for clothes drying as well as dehumidifying.Great company great customer support staff.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great service from George

I had a great service from George - recommended a portable unit for me and some free items too - it was a great price and came the next day - looking forward to being cool this summer -couldn’t fault the whole experience .

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful over the phone and managed to find a unit to suit my needs. They explained in great detail and was very patient with me. Thank you very much.

19 February 2026
Unprompted review

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