Aircare Appliances Reviews 

283
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers had a great experience with this company. Consumers genuinely love the cooling products and frequently praise the staff for being exceptionally helpful, professional, and knowledgeable throughout the entire purchasing process. Many buyers highlight that the team goes above and beyond to recommend the right solutions and ensure a completely smooth transaction from start to finish. However, some people mentioned experiencing frustrating delivery delays and struggled to receive helpful responses when trying to contact customer service during exceptionally busy periods. A few customers also noted that they faced long waiting times, missing tracking information, and a complete lack of timely updates after placing significant online orders.

What people talk about most

Product

Users describe positive interactions with product, noting that their air conditioning and heating units... See more

Staff

Reviewers highlight positive aspects of staff, describing them as incredibly helpful, friendly, and... See more

Customer service

People report ambiguous experiences with customer service, marked by starkly contrasting reviews. While many... See more

Order

Customers consistently note ambiguous experiences with order processes during peak periods. Many reviewers... See more

Service

Customers had positive experiences with service, highlighting helpful and professional interactions from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff were overwhelmed by orders during recent heatwave, but I was fortunate enough to get my order placed and processed before the rush, with some help from George. It arrived with only a slight d... See more

Company replied

Rated 4 out of 5 stars

Overall, very good customer service from friendly and attentive staff. If I could have given 4.5 stars, I would have. The aircon unit was to be fitted on a 75° wall, which was discussed before... See more

Rated 5 out of 5 stars

Contacted about an air cooler, knowing most places were taking pre orders only didn’t have much hope, however, they said would be with me by end of the week if I ordered promptly. Ordered & delive... See more

Rated 5 out of 5 stars

Overall really good. Was let down by another company. Reordered with this company in the middle of a heatwave. Yes there was delays in answering emails but they openly admitted they were being inundat... See more


Company details

  1. Air conditioning store

Written by the company

Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.


Contact info

3.8

Great

TrustScore 4 out of 5

283 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(283)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Bought a mini split from these guys, hassle free transaction and George was helpful with a few questions i had.

Very impressed

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Had a problem with a dehumidifier so sent an email , phone the company 2 minutes after there opening time and spoke to George who had already read my email, I couldn't believe it. Sorted out the issue and replied to me within half an hour.
Well done George,very professional.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Fab customer service

Fab customer service, had a slight issue with my order but George was a star and sorted it all out. Communication was excellent would definitely recommend.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I wanted advice

I wanted advice on a Brolin Dehumidifier. I spoke with George who seemed very knowledgeable and was really helpful. Sorted things out very quickly 100% recommend.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I found my experience with aircare…

I found my experience with aircare outstanding. A Very professional and warm interaction with George. He went above and beyond from the start, very helpful with the product selection.
I will definitely be using this company again.

7 January 2026
Unprompted review

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